*review is based on reply to AI find-a-business conversation only*…read more TL;DR: weren't able to do a simple alteration (due to a quality that i noted in the AI chat message sent over to them) that another business had no problem with, BUT they were quick to reply and told me no without having me come in im not sure how simple of alterations they do, but it seems to be simpler than the surrounding businesses' usual. i was requesting a simple side take-in of a polyester dress with mesh overlay (notated in the AI message sent out), but they were unable to do it. for background, i am an intermediate-level DIY seamstress, with a grandmother who runs a sewing/alterations store (a state away which is why i reached out to businesses here). this is a pretty simple alteration, so i was surprised when they said they could not do it. i drove to the closest alterations place that was open, and they had no problem with the dress fabric regarding the take in (i showed the dress before i bothered trying it on to make sure) i am attaching the details yelp provided to the business as well as the conversation. the only additional thing i added to the AI was the part of the side seams with zipper in the back, maybe altering cups (after i responded to them saying that, for the other businesses to see that information) im not sure if this is a review more so on the business or AI feature. i will say- they were quick to reply and did tell me no, rather than having me come in and telling me no or potentially messing up the dress.

They do really good work with alterations. My clothes were ready on time and I could tell they took…read morespecial care of them. I will definitely recommend this place!

The quality is great in their cleaning and their alterations. The price is a little high, but they…read moredo more than the average cleaners

Now that return to office is happening, I needed to dust off some clothes and get them dry cleaned!…read moreI decided to check out B.A. based on the great things I've heard about them. They are not cheap, but I think they did a great job on the three pieces of clothing I dropped off. I had a dress ($11.95), a sweater ($5.95), and some pants ($5.95). I thought the price for the dress was a tad expensive, but maybe I'm just out of touch with what the market rate is these days. Again, I haven't had to go to a dry cleaner since March 2020. Either way, my clothes look great and smell fresh. I'll be returning soon and look forward to checking out their alteration services as well!

Threatened to "kick my ass" when I said I "did not appreciate" the way they handled my dress…read more I dropped off a $350 formal dress for alterations and pressing with the dry cleaners last week. The dress was on a hanger when I dropped it off. A red-haired girl (who looked too young to be working there) pinned my dress. They called me about a week later. I missed the call but went in to get my dress after seeing the missed call on my phone. When I arrived, my dress was crumpled in a corner of the counter. It also had not been altered or pressed. The same red-haired girl was at the counter. She did not explain why but said whoever does the alterations could not alter my dress. She offered me a number for an alternative seamstress. I declined the number because it is now too late for me to alter the dress. I said, "I don't appreciate you all holding on to this for a week before telling me. Now I don't have a dress for my sister's wedding." I said nothing about the dress being crumpled. The girl said nothing, just shrugged. So I said nothing more, and just left. But moments later, I received a text message (attached to the version of this review that I left on Google). It was sent by the girl who evidently accessed Gray Dy Cleaner's business records in order to obtain my phone number and harass me. In the message, the girl called me "trashy" and told me to "have fun looking like a bum" at my sister's wedding. I turned my car around and came back and asked to speak to a manager about the inappropriate text message that had been sent to me using private information I'd given to Gray Dry Cleaners for business purposes only. The girl said there was no manager there. So I asked to speak to an adult because I did not wish to speak to her further since she did not know how to conduct herself with customers. The girl doubled-down and said I was trashy and she had every right to access the business records to obtain my phone number to text me her opinion that I was trashy. She said there was no manager at Gray Dry Cleaners period. She said only 7 people worked there, not enough for there to be a manager. I asked to speak to the owner. She said the owner was 84 and "doesn't give a fuck" about his business, so she said it didn't matter who I spoke to. When I began to video her she threatened, "I will kick your ass" and flipped me off (as can be seen in the screenshot of the video attached to the version of this review that I left on Google). After asking about her age and noting that there are child labor laws, I left again. Moments later, the girl texted me that the manager had just walked in. She asked me to return. She mentions me bringing the police, I suppose because I asked her age and mentioned there are child labor laws when I insisted on speaking to an adult. Obviously her message implies the police don't care that she's working there. I did not wish to return and be assaulted, verbally or physically, by a little girl, so I called back instead. When I did, the same girl picked up the phone. I asked for the manager. The girl said, "I am the fucking manager." I persisted in asking for the manager through her stream of abuse. She hung up on me. Avoid this business at all costs, even if you have to drive to Macon or Milledgeville to get your dry cleaning and alterations done. Certainly, if you do have to use them, don't entrust them with anything expensive or special. I also have several little pin holes in the hem of my dress where it appears, for some reason, they repeatedly inserted and removed safety pins from the dress into and out of different places (in addition to making it a dirty crumpled mess by evidently leaving it on the public counter where they were conducting transactions for who knows how long). What's more, they know they mistreated my items and appear to be proud to have done so: because the girl told me I was now going to look like a "bum" at my sister's wedding.

I've used them for years because of convenience in location, and speed. The staff are always…read moreflexible and friendly. I like the early hours (7:30-6:00 M-F). I did have an unlucky streak with them a few years back and started taking men's button up shirts elsewhere for pressing (I was too busy to iron) because I kept getting shattered buttons. They were kind about it and offered buttons and to sew on buttons and discounts - but it just kept happening. And I always noticed before they did. I haven't had any problems with them in a while though. If you live in Gray - I would use them. If you are closer to Macon or Milledgeville, you might want to try somewhere else.

She is a magnificent seamstress. Very professional alterations and very fast service.read more

The hours are not consistent. The door does not actually match their operating hours…read more The quality of work is not consistent. I often get clothes back just as dirty as I brought them in - even when I point out stains. I once had alterations done and they did a good job very quick. It was a last minute rush request and the woman was so nice to work with me and made sure I had my dress back in time for a formal event out of time. It was a two day turn around and I truly appreciate that. But I am often underwhelmed and disappointed with the appearance of my drycleaning when I get my clothes back. I try to stick to only bringing in those items with no stains but that defeats the purpose

THEIR "REPAIR" RUINED MY SOFA UPHOLSTERY! DON'T GO HERE!…read more The upholstery on my sofa detaches and is machine washable. I tore it while putting it back on. I asked them sew a similar fabric on the UNDERSIDE to reinforce it and keep it from ripping more. Didn't need to be perfect, I knew the tear itself could not be sewn together but patching and stitching the underside could mitigate the damage. I came to pick it up and BOTH SIDES were covered in a fabric patch that's not even a close match! I was told that there wasn't a way to reinforce it from the underside so they just did both. Even if that were true (it's not), why did no one call me FIRST and tell me the work I requested and paid for wasn't possible? This is a very basic ask of a professional tailor, it's unbelievable they got it so wrong! This patch is so much worse than the original tear. The sofa was custom made in Japan and is a one of a kind piece. Pics of the tear and what they did to it. The pics of the denim repair is an example of what I asked them to do.

I had two expensive formal gowns cleaned at this establishment. Done within a week and the looked…read moregreat! Exactly what I was expecting.

I don't get a lot of things dry cleaned but I have to say friendly staff and reasonably priced…read more Would recommend.

My cleaners closed so I had to find a new one and I chose this one. They were reasonable, friendly…read moreand my clothes turned out. Great thank you I will make this my new cleaners from now on the quality was perfect and value for the job they did was great thank you so much.

MUST GO!!! Professional, friendly, fast, and the best quality. I took a formal dress I needed to…read morewear for a weekend wedding, that other cleaners were scared to touch. Pro Cleaners took my dress no hesitation, and it looks good as new. Such a friendly staff and it almost feels like home. Great pricing ! GO GO GO. Thank you pro cleaners !

I am a senior citizen who was mistreated by the cashier at this establishment after I complained…read moreabout the poor service regarding an item I had left there. She is a completely disrespectful person who has no sense of how to control her words or her attitude. Never before, anywhere else, have I been treated so poorly. Poor service and very bad customer care.