Customer service is poor, difficult to resolve issues. Unauthorized charges, unable to speak with manager and find owner

Do not store your belongings here!!! I paid over $400 dollars a month for an indoor unit because I thought my belongings would be safer. As many people have stated in the comments, they have a MAJOR mouse infestation. ALL of my belongings were COVERED in mouse urine and droppings. I've never been so disgusted in my life. I had to spend many days going to my unit to disinfect what I could. Some of my belongings have been completely ruined. The icing on the cake was when I found a big nest made from furniture stuffing at the back of my unit. Please note, I kept my unit clean with NO food, and this still happened. This could easily happen to you too, if you choose to store your belongings here. Storageville has showed no interest in trying to rectify this situation, so all I can do is warn others about storing their belongings at their facility. Oh! They also pick and choose their pricing. I personally know someone who paid $100 dollars less for the same indoor unit that we both got at the same time. What a great way to run a business.... I wish I would have read the reviews and done my research before storing my belongings at Storageville. I'd give this place zero stars. read more

Unless you are looking for a rodent infestation, I suggest you look elsewhere. Glenn the poor excuse for an owner does nothing but talk in circles rather than address the issue at hand. He didn't even have the courtesy to offer an apology. read more

In July 2023 we moved all of our belongings into a temperature controlled unit at StorageVille while we built our new home. We recently started to unpack our belongings from our storage unit, only to find that our storage unit had been inhabited by mice. When we brought this issue to StorageVille's attention, the lady we spoke to was very apologetic and ensured us that our concerns would be brought forward to the manager. During our initial discussions with the manager (Glenn), he was not apologetic at all, but did finally agree to refund half of our rental fees paid over the past year. Once we went through all our items, cleaned and removed them from StorageVille, we sent our notice to terminate our services and discuss the refund that was previously agreed upon. At this time, Glenn was adamant that there would be absolutely nothing done about this issue. We trusted StorageVille to store our belongings safely. We have two young children and the entire contents of our home were compromised by a rodent infestation. We reached out to StorageVille's customer service, hoping for a resolution, compensation or at least an apology, but were met with indifference. It's clear that customer service and satisfaction is not their priority. We're sharing our story to raise awareness and will be looking into more reliable storage options in the future, that prioritize cleanliness and care. I hope that no one else has to go through this kind of disgust and disappointment. read more

If you are Looking for storage go somewhere else. They are scammers. Do not give them your credit card and do not rent their truck. They seem to be desperate for money and will take you for whatever they can. Steer clear. read more

Save your money and rent somewhere else. Long term renter and moved out. Still wanted additional rent