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Stormfront Roofing Inc.

5.0 (1 review)
Open Open 24 hours

Services - Stormfront Roofing Inc.

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Cox Roofing & Restoration

Cox Roofing & Restoration

(5 reviews)

Cox Roofing & Restoration is very responsive, and understanding. Hopefully, we get to work together…read moreto restore my home.

One of the worst customer service experiences I have ever had…read more Had a roof inspection done with the intent to get a detailed report of my roof, with photos and descriptions of the current status. Probably the most basic service a roofing company can offer. They failed to deliver at almost every step of the way. Took me 2 months to be able to get the report. But the stress along the way in having to deal with the company was unbelievable. I have had to follow up with over 15 emails, 20 phone calls, and countless texts asking for the report. Every time a new version was issued, it was incomplete, and the customer service got worse. First, the report was a poorly handwritten note by the inspector. Then, when I mentioned again the need for a report that included all the photos taken, with descriptions, in the company's official letterhead, the new versions came with only a handful of photos and no descriptions. My requests were passed around countless times, and every time the new assignee did a worse job. As my follow ups started to tally up, the reports missed photos, missed descriptions, time and time again. My requests were never escalated to management, and when I asked for a call back or status update, they never got back to me. Their admin - the person I was interacting with directly and for most of all of these requests - is an absolute incompetent at her job. I cannot reiterate enough. When I got fed up with it all, after two months of trying, I asked for a refund. When I picked up the check, their admin didn't even look me in the eye, didn't say a single 'sorry' - she just handed me the check with an entitled face as if I'm giving her more work. I was speechless with the interaction and simply walked out of their office. But it gets worse. The second that I cashed the check, the inspector called me and yelled at me for requesting a refund for a service that he had done, but his team never delivered or completed based on my needs and countless asks. Only then did the owner of the company called me, trying to fix things, and to get the job that his team was unable to do, done properly. Although he apologized for his team's incompetence and ability to deal with a basic service and to deliver on my clear and repeated requests, he still had the courage to ask me to remake the payment for the terrible service. I laughed in total disbelief. After two months, dozens of calls, texts, and emails, I finally got the report. Their team didn't know how to work correctly the system to be able to issue it correctly. Will never rehire this company or recommend to anyone that I know. If they can't deliver on an inspection report, I can't imagine the other services.

iRestore Stl

iRestore Stl

(26 reviews)

IRestore STL recently replaced our roof. Kirk Kupsky and Chris Conaway were really good at…read moreexplaining everything, and how the insurance company payments work. They answered every question we had. When it came to the work the company did, it was top notch. When Craig was bringing the trailer to put the old shingles in, we had a issue getting a vehicle out of the driveway, so he offered to just bring it at a later time, like it wasn't any annoyance or problem. When the roof was replaced, the workers left no trash, no nails, no evidence that they had been there except for a great-looking new roof. When we first called them, we had a leak in our roof and water was coming in through our bathroom ceiling, and Chris came out and made and emergency temporary repair, as well. These guys do a great job. I thought the price of our new roof was very reasonable. They also support veterans.

If I could give this company a 0 I would. I'd like to share my experience from yesterday (8/21). I…read morehad a roof inspection scheduled for 11:30 a.m. CST, but the inspector, Chris, didn't show up until 2:51 p.m. When he finally arrived, he spent no more than 5 minutes looking at my roof and nearly an hour talking with my neighbor instead. At the end, his response was: "Unfortunately, we cannot take on a big project like this. There's foundation work. The walls are not supported correctly to hold the roof, and I think that's why the trusses are collapsing." This was extremely unprofessional. For someone who barely inspected the roof to claim that the foundation is bad doesn't seem like an honest or accurate assessment. The company may have been in business for seven years, but in my opinion, Chris spent more time engaging with my neighbor than addressing the reason I called him out in the first place. I would not recommend this company. I'll be moving on to find someone serious and reliable for the job--I don't have time to play games with businesses like this.

Stormfront Roofing Inc. - roofing - Updated May 2026

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