This is just a review of the Storstad outside lounge bar, not the restaurant!
The place is small but offers a great view (5th floor over the rooftops - 2 stars for that). I had high hopes for this place: finally an original location in the small historical town of Regensburg.
- We were greeted and served without a smile by the bartender. I couldn't tell if he was just unprofessional or tried to show an attitude (an attitude by a provincial bartender in Germany, really?)
- There is a tiny drink list board with maybe 10 drinks on it. I asked for a classical cocktail, but apparently they can't even bother to serve real cocktails outside: only beers, a few wines and a few basic mixes are on the board. The "real" (fully equipped bar) is about 10 meters away inside, so it's not like they don't have access to the ingredients or equipment. The inside bar by the way (empty because of the nice weather), seemed nice and modern despite being quite small.
- The bartender started cleaning up and removing bottles at around 9.25pm. We asked when the outside area was closing; the answer was (with the usual cold tone) "10pm, but you need to leave at 9.50 because we need to clean up everything here" with an emphasing on "everything" while looking desperately at the merely 50sqm terrace....
- There was no last call, so we couldn't order a last drink. The bartender was already going in and out to clean up, and wasn't really attending the bar anymore.
When we were there, the Storstad bar didn't seem to care about customers, or - even worse - about making money (no last call).
We crossed a few other employees on our way in or out (including the restaurant host), and every single one of them was friendly and smiling.
I may try the restaurant someday - I only get excellent feedback from friends on the food and service there.
The lounge terrace? Probably not. I've lived in and been to many world capitals; bad service is unacceptable everywhere...but at least they can afford the attitude ;-) read more