We have recently moved a member of the family to this facility. I spent several days in and out…read moregetting Gram situated. The staff was friendly and accomidating. They were always right there when needed. Even though the facitity is a little old it's very well kept. There were many different places for the residences to have meals as well as a few large gathering rooms for activities and visits from family and friends. Over the few days there were groups of carolers from a few area schools as well as some preschool children that put on a show. I would recommend this facility to another in the same town that we moved our family from.

They overwork their staff and it affects the level of care for patients. Residents go 6-14 days…read morewithout showers or baths, 7+ days without changing bandages on surgery sites, non-traditional diets (gluten, veggie) are "accommodated" with iceburg lettuce and two tomatoes. That's dinner. Eat up. If you can afford better, go somewhere else. If you can't, check on your loved one and be an advocate for them to the management and to the state boards of health. This is the place everyone is scared of ending up when they're old. It's terrifying.

my grandfather was sent here for end of life. the staff was phenomenal, special shout out to…read moreFrances! he was exceptional with my grandfather. all the staff was polite, helpful and helped to make this difficult time tolerable. the setting is beautiful, the rooms are nice. they have a fridge , microwave etc that you can use. coffee, tea, etc.

From the owner: Visiting Nurse Services of Iowa provides medical and social services for women, children and…read morefamilies, adults and seniors, and communities across Iowa. Nursing services include home visits, family support, parent education, transportation, flu immunizations and much more. Since 1908, Visiting Nurse Services of Iowa has provided a variety of supportive services to meet the health and social service needs of our community. We do this in many ways every day, working with a diverse group of people, from prenatal to the elderly. Examples of some of the work we do include: *Women, Children & Family Services *Senior Services *Home Health Care Services *Community Services History: In the summer of 1908, Miss Luella Bristol began her work as the first public health nurse for what later became Visiting Nurse Services of Iowa. With her work began the long tradition of public health nurses serving the health needs of central Iowa, in their homes as well as in clinics.

To begin I will start by saying that my family and I rarely complain about service. That being said…read moreI am writing this review in the hopes that I can reach at least one person considering Home Instead as an option for their loved ones and to share my experience with them. First, we were referred to this company by our rehabilitation specialist after my mom had a stroke. She has been in recovery ever since and needed a few days a week to assist with normal living routines like eating breakfast and getting ready for the day. She didn't need a lot, just some basic things when me and my other family were not available during the week. Our first experience with anyone from this company was quite good. We met with Leah who was kind, respectful and professional. She listened to our situation and set us up in their system. Then we had our first nurse. Our first nurse, can't remember her name, was fine. She went through all the right steps, no complaints. Then Wendy happened. Wendy was our second nurse of the week. Wendy showed up over 45 MINUTES late on a day where weather should not have been an issue. I received a phone call from Home Instead about 25 minutes AFTER she was supposed to be there explaining she would be late but didn't know exactly when. The excuse? She wasn't familiar with our home town. My first thought was wow, she doesn't have an operable cell phone? This caused me to have to stay home almost a full hour and miss work. Unacceptable. Then Wendy arrived. She proceeded to get to the house, and it was immediately clear she absolutely did have a cell phone, because she was on it CONSTANTLY. Now this may not seem like a big deal, but my mom's balance was impacted by the stroke, and she needs to be watched when moving throughout the house. Wendy would stand somewhere a few feet behind my mother while ON HER PHONE. We then asked her to make our mom's bed, which she did by throwing a single pillow (my mom has about 10 decorative pillows all on the floor which daily are thrown back onto the bed) onto the bed and not fixing the sheets, leaving all the rest scattered on the floor. She then asked my sister, who was home (thank god) to borrow my sister's cell phone (remember, Wendy's cell is very much functional as she was on it 80% of the time she was here) to "make a few calls". My sister immediately said no, as she should. Wendy finally left and we were completely shocked. We reached out to Leah to discuss our experience and she was very apologetic. She didn't charge us for that service, which I thought was handled correctly. A few days later we get another two nurses. I can't remember their names. Between the two of them over the next week: my mom wasn't fed at breakfast (2 times) or lunch (2 times). This was part of the very basic responsibility of what we hired them to do. My mom doesn't like to complain, so I didn't hear about the first few times they just didn't feed her until this last week. That was the last straw for me so I called Leah and informed her we would no longer be using their services and would be taking our business to a recommended competitor. Now, during their initial contract setup they informed us they require at least a week's notice if termination of service would be required. So when I called and terminated I was operating under the assumption we would have an additional week to get our new care team setup. The following Tuesday (one of the days we need people to help us) they scrambled to get someone here. She was about on time but we sent her home as I was sick and already with my mother for the day. Then, on Wednesday night around 6 pm by gut told me to check with Leah to ensure that we had someone for Thursday (our last day we would need assistance from Home Instead). About 6:30 I got a text saying something to the effect of "sorry, we were unable to find anyone to cover for tomorrow". 6:30. After I prompted a response. We were left in the DUST with absolutely no regard and no professional curtesy or letting us know we had no one. It is just my sister, mom and I in our family. Sometimes we need a little extra help since my mom's stroke. They knew that when getting to know our family. They knew our situation is difficult and we needed someone we could count on to fill in some gaps when we weren't available a few hours a week to talk care of our mother. We are internally a very optimistic bunch, but this was a very, very poor experience. I hope at least one person reads our experience and considers it before going with Home Instead. They were unprofessional, uncoordinated, uncaring, and most importantly they ADDED significant stress instead of doing their jobs and reducing it. Please do not use their services. They simply don't deserve your business. I would give them a 0 if I could.

From the owner: Home Instead provides compassionate, personalized in-home care for seniors and aging adults in…read moreAmes, Waukee, and surrounding Central Iowa communities. We're honored to support families across Dallas, Madison, and Warren counties with care that helps loved ones age safely and comfortably at home. Our trained Care Professionals offer flexible support including Alzheimer's and dementia care, respite for family caregivers, personal care, companionship, transportation, medication reminders, post-hospital recovery, and 24-hour care when needed. Whether your family needs a few hours of help or around-the-clock support, we're here to provide trusted care and peace of mind. Call (515) 978-7991 to schedule your free in-home care consultation.

I am so happy to be working for a company that cares about their staff and patients as well. The…read moreresident to staff ratio is very good. They go above and beyond to recognize their employees accomplishments. Administration makes an effort to ensure all residents are happy and well cared for.