We hired Steve and crew to paint the interior and exterior of our new home. At first Steve was quite responsive and his workers appeared to be doing a good job. However, as time went on, the crew showed up only intermittently, and it became more and more difficult to reach Steve by phone or text. In addition, he never returns messages. It has now been well over a year since he and/or his crew has been on site. There are numerous redo and touch-up jobs to be done, and several of our clerestory windows and one exterior door still have the original plastic remaining. We cannot reach the exterior of our clerestory windows,and we have it been able to remove the tape left on the exterior door, which also is is need of proper finishing. Paint is missing around doorknobs; excessive paint is on thresholds and door jambs; the master bath wall has not been properly finished; paint cracking is visible at wall-to-ceiling junctures; and numerous interior and exterior surfaces are in need of serious touch-up. We are extremely disappointed in Steve's failure to complete the job he promised and for which he contracted. In addition, he apparently leaves for Lake Havasu every Friday, and his crew does not work on those days as well. During their four-day work week, they prefer to work on larger jobs, and our remedial work has never been a priority although it is an integral part of the service for which we contracted. These are considerations that never were disclosed prior to signing of the contract and such disclosure would have heavily influenced our decision. read more

Recommended by the Sherwin Williams Store (they left their cards), but they do not return calls. At worst discourteous at best lack of management. read more

Best paint crew in the verde valley!! Stephen and crew are always professional and have always done a beautiful job!

Steve, the owner of Straightline Painting, is a very friendly fellow. Unfortunately, when it comes to business, he promises much and delivers less. He told me that it would take 2 weeks to paint my home. The first day on the job he showed up on the job with a team of 5 men. Every day after that the "crew" was 2 slow movers who complained about their boss (Steve) constantly. The job did not take 2 weeks but 4 plus weeks! Turns out that his crew only works 4 days a week! I told Steve that I wanted no surprises. The 2 man crew and the 4 day week were my first 2 surprises. Steve's competition warned me that Steve had a habit of spraying thin coats. Steve told me that he would put 3 coats of paint on my home. His workers would spray on a coat and roll it calling that 2 coats! A number of areas on my home had to be repainted due to not enough coverage. Steve constantly complained about how much paint he was having to put on my house (paint is the least cost of the job, labor is the major cost) His painters trashed quite a bit or my irrigation lines and broke some roofing areas on my roof causing leaks. Steve assured me that he would get a wallboard guy to repair the ceiling wallboard where it leaked and that he personally would then paint my ceiling. I never heard from him again. I called repeatedly and left messages on his work phone and his cell...no call backs. I thought perhaps he had gone out of business but then I saw one of his trucks around town and called him some more. No response. This lack of courtesy (no call back) is what finally caused me to write this poor review. Steve is a poor manager and does not follow up on his commitments. I would not use his company in the future. read more

Straightline receives an "A" from this household. Beautiful job: monitored by Steve; delightful, professional crew; completed under time estimated. It is recommended that this review be longer. What more can I say????? read more

I had a very good experience with Steve and Straightline. His workers showed up when promised and did an excellent job. They worked quickly and finished the job on time. I supplied the paint color so it was exactly what I wanted. The price was very reasonable. I will certainly use them again for my next project. read more

I have used Straightline Painting 2 times. The first time was during a remodel of our home. approx 8 years ago. We had such a good experience with them, that we decided to use them again when the outside of our house needed to be restained. Steve was extremely responsive initially. His price was higher then the other bids but I still chose them because I wanted them to use the same products that they had used the last time they did the house. The job included the entire exterior of the house including the deck. We specifically asked Steve to use the same products as he had used the last time as they had held up very well. The deck job was so bad, within 3 months, I was calling Steve and asking them to redo the job. It took several phone calls to get him to even respond to my phone call. It took several more calls before he even came over to look at the job. It took about 9 months for him to come and redo the job. During that time, the exterior of the house was starting to have an "oxidized" look to the finish that they put on. This job, that was less then 2 years old was looking terrible. It almost looked like it had a white fuzz coming off of it. My husband and I decided that we didn't want to deal with Steve anymore and started to look into getting the problem taken care of on our own. After speaking to the place where the product to do our house was purchased, it was determined that the product that they used was oxidizing. He did not follow our instructions and use the product that he had used the previous time. Steve actually called us during that time as he heard from the paint store that we were looking for a solution to our problem. He agreed to come over and check it out and cover the defective product. That was approx 6 months ago. We have made numerous calls to Steve and he does not even return our call. I have found Steve to be extremely unprofessional. He takes a lot of jobs and does not keep track of his workers. His price is high and he does not stand behind his work. I would never use Steve again and would discourage anyone else from using his service. read more

I feel the previous review accurately summarizes Straightline Painting. I have waited one year before submitting a review In a sincere attempt to be objective. One of the first things Steve said to us is you can have any color you want, with today's technology I can get you any color. The number one rule in sales, is under promise, over deliver. Unfortunately, Steve has not earned this rule. He had the opportunity to paint twice and the color is not close to what we requested. read more