Exudes extreme professionalism. I'm currently overseas and made this process seemless. 10/10

This business needs to be responsive for their ads. At a minimum, put up an autoresponder if you don't have someone to respond promptly to potantial customers. As I have looked over some of the reviews, thos company os never at fault and always seems to have a retort to consumers who are expressing their dissatisfaction. As a reminder, Yelp is a mechanism for us to express out opinions; the voice of the customer must ALWAYS be considered. read more

I booked an appointment through the website. The appointment time came and went with no one showing up. I tried to get a response from the text chain that was initiated when I booked the appointment, called 2 different phone numbers I could find online and emailed as well. No response. Then 3 hours later they get back to me and I asked that they still come. The issue with my car was concerning back brake lights that would not turn off and were draining the battery. The mechanic inspected and diagnosed that I needed my brake light switch replaced (also back brake light bulbs were burned out). He quoted me $420-$460 to fix it (that price included the $140 inspection and fuel surcharge fee). That sounded crazy to me so I just paid the $140 base fee said forget it, don't do the repair. I did some research on YouTube and checked out the situation myself, and it turned out to be just the rubber bumper piece that depresses the switch that had rotted and I was able to replace it with a bolt and washer I had on-hand for free. And anyway, if it had been a bad switch, that part only costs $10-$20. I'm pissed that the guy was going to over-charge me and I can't help but think it was because I'm a woman. read more

If I could give more stars I would!! These guys are on point know exactly what they're doing and super friendly. My car wouldn't turn over and within 5 mins they were able to diagnose. Fuel pump issue. Told me how to go about buying one to save money and everything. Hands down would use them again and again AND AGAIN!!! Top notch! Thanks guys!!! read more

He cursed me out me, called my car a lil raggerdy car, & my broke a.. Not a good mechanic & kept changing his price...

I didn't actually use the service. But they was very quick getting back to me and very professional. I ended up using my fiancé, because I was late to their response. But I will definitely keep them in mind for the future. Thank you for your prompt response. read more

I needed a starter put on my 2012 Chevy Silverado quick and fast I had to go to work today I was looking on Yelp for a mobile mechanic I always look at the reviews first before making a decision they came to me I couldn't have it towed anywhere it didn't take that long to repair price was cool $140 and they take bank cards that was pretty cool I will contact them again thanks for the service!!!!! read more

The message on my GMC pickup came up to change the fuel filter. I contacted Strait 2U Mobile Auto Repair via Yelp message. They answered my plea expeditiously. The closest appointment he had was for Wednesday and this contact was made Sunday night. He called Monday afternoon and said he could come out in 30 minutes. Two men showed up and took care of my problem. Great guys and I highly recommend them to do your auto mechanic work. read more

Would not recommend. My vehicle was damaged after an oil change was performed. I have to spend more money than the cost of the oil change. No hard feelings with the business. I'm just giving a honest review. read more

I would recommend this company. They service they just provided me was professional and very prompt. I will definitely be calling them again when needed. read more

I had this repair service come by for a another repair and initially was okay with the end result. But a few days later the original problem returned and I sent an email on April 20 outlining the issue, but I never got a reply. I spent $110 to have them basically get nothing done, and then don't bother to reply to an email about the problem. Suffice to say I won't be using them again. read more

One of my break lights went out in my car. After driving from place to place trying to get it fixed, I finally contacted Strait 2 U. Jarvis and his team fixed my problem quickly and efficiently, saving me a lot of time and hassle. I highly recommend their services!! read more

To be honest, I could not be more happy. My alternator went out last night. I spoke to them at 9 o'clock this morning. I went and got the part by 10. They were at my door by 10:30. The part was installed by 11:15. The price was fair. In fact, it totaled $100 to $200 less than another quote I received. Thank you. read more

I would not recommend Strait 2 U Auto Service based on my recent experience. Despite initially being quoted a price and a service window, there were several issues that arose throughout the process. The service window was changed without notice, and the mechanics arrived four hours late the first day and two hours late the second day. Additionally, they did not have the necessary parts for the job on the first or second day, resulting in further delays and unprofessional behavior. The manager, Jarvis, was dismissive and rude when confronted about the issues. Ultimately, the service call was terminated prematurely by manager Jarvis, leaving the job incomplete. Upon further inspection after my service was terminated, it was discovered that multiple parts had been removed unnecessarily for the required repair. Those parts were removed at an attempt to remove a broken bolt that was lodged in a hole done by the junior mechanic Justin. Strait 2 U Auto Service knowingly damaged my vehicle and terminated my service quickly to remove themselves. Despite attempts to rectify the situation and paying Justin for the parts he purchased (overcharged me) that were not replaced, the company has failed to take responsibility for their actions. This experience has left me highly disappointed and frustrated with the lack of professionalism and integrity displayed by Strait 2 U Auto Service. I am highly disappointed in how this black-owned company knowingly damaged my truck and refuses to accept responsibility for their actions. Count your days, Strait 2 U Auto Service. You cannot treat people this way and prosper. I advise Carlos (senior mechanic) to start his own business because there will always be a dark cloud over a business that lacks professionalism and integrity. I am letting God fight this battle for me. read more

I can only tell you this was one of the worst jobs I have ever seen done. they were hired to install headers and finish up everything under the car and hood associated. They got the headers in, but missed half the bolts into the head, did not hook up the transmission shifter linkage, nor the transmission cooler line to the radiator. left the starter power wire dangling under the car, left the hoist chains bolted to the engine block and intake manifold, left the air cleaner laying on the ground. These guys showed up in a 90's something Tahoe, smoking down the road, they have no business doing this type work, no formal training, just some young guys thinking they are mechanics. read more

The auto technician arrived early and diagnosed the issues with my Mother's vehicle very quick. He provided a thorough report of the issues that will need to be taken care of. He also provided us with all of the options that could be taken care of first to eliminate the repair from being so costly. He was very thorough and professional. We definitely feel better about the situation and week definitely be using their services for all of our vehicle repair needs. read more

These guys are the best! I was traveling from CA to VA and passing thru Memphis. My Air Conditioning went out in Arkansas, in the middle of July! I called Strait 2 U and they were on it. The dispatcher is really nice and reassured me. The owner and his son came to my hotel at 9 PM and had my AC cold in no time - at a good price, too. Highly recommend! read more

Strait 2 U Mobile Auto Repair - My son watching the experts at Strait 2 U work fast! - Auto Repair Near Me - Memphis, Tennessee

Hands down the most professional mechanics in the mid south. Response time is quick. Very through. Knowledgeable. Personable. I highly recommend. read more

Great service! Professional, checked my air, battery, oil, removed all bugs from my heavy highway driving. This outstanding service was performed at my home at a convenient time selected by me for $35. I will definitely be using them on a regular basis. Call them you will not be disappointed. read more

Horrible service. I called this company to fix a problem with my engine and was given the run around and overall taken advantage of. I trusted this company to fix a problem with my engine overheating to no avail and the exact same problem with my vehicle. Instead of doing a full diagnostic test on my vehicle this mechanic decided to fix the first and easiest problem with the car. Even after i gave the company a chance to rectify the situation i was treated poorly when explaining my problems to them. Unfortunately i am out of more money than i had to be because of this companys laziness and/or lack of knowledge on cars. Also had several no show appointments with no apology to me when they did eventually come out. As a black woman i trusted this black owned business to take care of me and a service i had no problem paying for, but in return received nothing but below average service. Very disappointed. read more

Excellent service from beginning to end! Jarvis was very responsive and he and his 2 technicians arrived on time and did a great job replacing a battery terminal. Very knowledgeable about what needed to be done and did not try and upsell me. I will definitely use them again in the future! read more

I had always driven through a car wash, but finally faced the reality that Mr. Pride did a lousy job. I found Strait 2 U Auto through Yelp, and decided to give them a try. They came to my house and made my 11 year old car look shiny and newish. As you might guess of someone with an 11 year old car, I am not used to paying $35 for a car wash, but I am now a convert. Jarvis told me some of what they were doing, including using special concoctions to remove bugs and tree sap. They knew what they were doing and since a crepe myrtle hangs over my driveway, this attention was needed. Jarvis is also a personable guy who had his son working with him. Last but not least, he won me over by giving good customer service: they were late due to an early morning emergency call, and he made that right by comping me $10 off the service. I was getting the old car washed in order to trade it in, and now I plan to use Strait 2 U Auto regularly on my new car. I wish Jarvis luck and would recommend his service to anyone. read more