good luck trying to get someone to answer the phone. i've called countless times from 3-4pm and it automatically transfers to "you reached the after hours of this office"... well that's weird bc the office says they close at 5... also when i was trying to become a patient for months here, I couldn't get someone to answer the phone... nor could my sister who was also a patient in the past. also you can't call from 12-1 which I understand is lunch break but how does lunch break excuse your office from not answering the phone for weeks if not months? read more

My experience is very different from the previous review. I feel the office staff has always been professional and attentive. I feel they really want to help me as I navigate the visit. They have been very helpful when there was another therapist that I was supposed to see. My own therapist is absolutely wonderful. She tries different approaches to our sessions and listens to me and what I am going through. She is kind and approachable and truly supportive. I am so glad that she is able to see me. read more

For a psychiatric office, the front office staff brings more depression, anxiety, and terror for the clients who are supposed to be coming for help. The front office, staffed with 3 individuals, does not answer the phone. Ever. Clients are put thru a maze of voicemail prompts that even those who don't need the help of a therapist/psychologist would have a difficult going thru. Voicemail is listened to once a day. If you do get a call back, you have to hope to be able to take their call because if you don't, you don't know when they will call again. Fridays are a short day and prescriptions are not filled on Friday's. Office is not open on weekends. It's creepy when you are in the office for an appointment. Dead silence. Staff behind glass wall. No phones ringing, no conversations had. I hated having to leave my psychiatrist, but I could not take the added stress of the front office staff. read more

I've been seeing Dr. Lamm since 2001. She's tough, straight forward & will call you out on your crap quickly. But, for the role she has in my healthcare, her personality and demeanor is exactly what I need to keep me moving in the right direction. She's rigid on some issues that she knows there's no wiggle room but where flexibility is allowed, she's easy to work with. The wait after checking in can literally be hours upon hours, but here's my thoughts on that: I see her approximately every 2 - 3 months, I know there's almost always going to be a fairly long wait, but I am also well aware that when I get in her office she will take adequate time with me without rushing. She was sooooo kind and compassionate to me when both my parents passed away very close together in 2016. She called me each time and gave me encouragement and condolences. I'm so grateful for the amazing care she's provided me over the years. read more