1. I am not the patient. I am the representative of the patient. 2. Their process is cold and impersonal via text, and VM only 3. Their intake process makes you feel like you are being interviewed for a job, and they have the audacity to charge you for it. She is not a degreed professional in the field based on the experience she recited to us. 4. Intake is not done by a nurse practitioner or someone with training in psychology 5. She offered their opinions on why the potential patient may or may not be a good fit for their practice which wouldn't be bad but this person is determining whether said patient needs a particular level of care with out much background on the potential patient. 6. I am finding that office staff love to use Acronyms of this field, not recognizing that we are regular society and not all of us are use to their industry jargon. Which is a big no-no when dealing with the public. Their are the professionals, and they should know, and they should be competent enough to explain to us without beipatronizinging. , sureure, we can Google, but we shouldn't have to. Especially when you are charging people for this "INTAKE" conversation. She was a nice enough young lady. However, she was speaking out of turn. The "Level" of care should be determined after more conversation and by a professional in my humble, none psychology professional opinion. Disappointed to say the least read more

They allowed me to schedule an appointment... to tell me that they didn't take my insurance. They were not willing to do ANYTHING to make up for their mistake. It is difficult to get in to see providers- I could have been looking for one in the WEEKS since I made this appointment. They wasted valuable time like it was nothing. Absolutely disgusted. read more

One star is too many. Stay the heck away from this place. Rescheduled me 5 times before 1st appt. I told them priority was medicine review, it was scheduled for 3 months in the future and then rescheduled again for 3 more weeks. I just canceled it. I asked for a specialist in a specific mental health category, they scheduled me with someone who was trained in weight loss and had just begun taking classes in that specific mental health category. They say they take certain insurance plans, turns out they have 1 person on the plan. The one appointment I had with their weight loss specialist was ridiculous. I could counsel someone better than that person did. Whoever is managing this place needs to see a shrink. read more

No issues with therapy here. Biggest issue is with psychiatry. Jerked around for a first appt. to just take over maintenance of existing prescriptions. Took nearly 7 mths. Then they keep rescheduling my appointments without even asking me if I am available. When I complain, I feel gaslit because their response is, "well, if that doesn't work for you, we would be happy to reschedule". Two times for same appointment. read more

I would question that this Company is a front to scam on insurance companies. This company is not out for the patient's best interest. Denise Stuart is an awful manager. I never said I was not going to continue with my appointments at strategy. They charged my debit card fraudulently without me in the building and without a courtesy call. They told me they would do a payment plan, they lied to me. Do not go to strategies. Seek mental health Elsewhere. read more

When I call them, they usually don't answer you no matter how many times you call them. The answering machine pick it up. If you don't show up for your psychiatric appointment, they charge you a lot. You have to give them 48 hour to cancel your appointment or they charge you for it. Like what if we have an emergency come up and we have to tend to it and it happen to be on the same day of your appointment? They'll charge you. I was supposed to have an appointment with a naturopathic doctor tomorrow but apparently, he's no longer with them. They never answer their phones. Like I'd call them and the answering machine says to press certain number for the reason for calling and it says to leave a message. read more

In January 2023, they put me on a waiting list for a consultation for medication refill and assigned me a TeleMed counselor. After a few sessions, the counselor just didn't show up. The same thing happened with the second counselor. When I called to get my copay reversed and to find out where I was on the waitlist, the receptionist said I was not on the waitlist at all. Plus she and her colleague were extremely rude. How are they allowed to stay in business? read more

Strategies for success is a joke. They have scheduled us 3 times in a row and canceled the day before all three times only to reschedule and then cancel again. The 4th time they said we aren't in system for an appointment. But all their reviews are abysmal. I will be contacting our health insurance to file a complaint and hopefully have their contract revoked. They are an embarrassment. read more

Strategies for Success - Counseling & Mental Health Near Me - Gilbert, Arizona

I would not even give them one star! My grandson has been going here for the past year once a week and his issues have only gotten worse. There have even been times I have taken him to his appointments and they were cancelled at the last minute. I called for an emergency and they referred me to the Crisis line and would not help me!!! No guidance or anything and rude on the phone. Useless place and waste of time and LOTS of money!!!!! DO NOT GO HERE!!!!!! read more

Do not spend your time making appointments as they cancel them the day of. Three appointments have been cancelled now over 6 weeks. Been trying for two days to reschedule and no one will call me back. I am going to look elsewhere. read more

I was hoping that my son would make a connection with the counselor but that never happened. On top of that, the communication with the office was awful. Often took days to get a response, was never notified when our counselor had planned PTO so we sat online waiting and couldn't get through to the office. I was rarely able to call and have someone actually answer the phone, always had to leave a message. read more

I waffled between a 1 and a 2. I really like to reserve 1's for places I absolutely hate, so I'll up it to a 2. I just want this review to serve as a warning for everyone, though. Maybe they can improve their practices based on it, before someone else wastes time and $$. I went onto FB and asked my city group for a child psychologist recommendation. Got a couple. Then I also asked in a parenting group. The owner of Strategies for Success put her website in a comment on that thread, and that's how I found this place. I tried one of the other ones. All seemed to go well, until that front office staff turned out to be a 3-ring circus. (the Psychiatric NP there DID tell us to get a psychologist to work with our son.) I decided to try Strategies for Success next, and was happy to note that they took our insurance, as many counselors and psychologists/psychiatrists don't. Great start! Bonanza that they have evening and weekend appointments. This is a good thing for those who are bringing children and who work during the day/week. Another great thing! I called to book the appointment. Someone answered the phone and I again told her my story of the other place and how we needed a child psychologist for my son's diagnosis and issues. She repeatedly kept calling them "therapists" and "psychiatrists". Turns out, that's exactly what they have. Very shady and dodgy not to acknowledge the word I used and not tell me straight up on the phone before wasting time and $$ that they HAVE NO PSYCHOLOGISTS there. We (whole family, mind you) went for a couple appointments - I told her we have a Spanish need, if they have someone. She said it was preferable to use an English person. Ok. No welcome email came. (Turns out they input it wrong, though she spelled and confirmed on the phone.) I DID email them from Yelp here and told them I never got a welcome email, and never got a call or email back. First appointment - we arrived early to fill out paperwork. Building is LOCKED! I call, no answer. Leave a vm. No call back. Finally, someone comes out the door and we rush/piggyback in. (That door code? Would have been in the welcome email we never received, I later found out.) I ask the lady when we walked into her room, "are you the psychologist?" She looked very uncomfortable - "I am the therapist," she answered. I told her my son's very specific issue and told her I would like that resolved, as we had been to many pediatricians and I believed it was an emotional issue, as they had not solved it. She seemed very nice. Second appointment. We had forgotten the code for the door, but had called earlier in the day and they called back and left it on our vm, so better customer service this time. Arrived - she only wanted to see my son by himself, then me by myself. Asked me if I had consulted a pediatrician, as she was confident that his issue was physical in nature and not psychological, and he had been very well-behaved and sociable in her presence. She also had given us tips that we should follow at home to make things smoother there. Upon leaving, I thought, wonder what her credentials are? So I asked the front desk person. She was new and had no idea. ASSURED me that the day-shift person would call me back in the morning and give me that info. No call ever came with that info. I highly doubt she is a psychologist. Very. nice, but no psychologist, which is what I was seeking. I called to cancel our future appointment - they called back to confirm (by this time, no one ever answers the phone anymore when we call - only the first time). They also called back again to reschedule, and tell us they wanted us to schedule with one of their Spanish-speaking therapists (!!!!!). I hope you see the shadiness here and I hope the owner can see areas of concern where they can improve and be more transparent and honest. This could really be a good place for counseling, but it's not the place for us for my son's issue (as a side note, I finally found the correct term to Google, and either Healthgrades or WebMD had my answer - now to find a PSYCHOLOGIST who can give us the proper tools to deal with it). read more

We have been working with therapist Paulette Owens at the Queen Creek location, for about 7 months with my 16 yo daughter. And honestly we do not know what we would do without her! She is beyond amazing and I have seen such a great turn around in my daughter. When we have sat and talked as a family she has given everyone great tools to work together! I would recommend HER to anyone and everyone! She is the reason and the only reason I am giving this a 5 star rating because she is worth the 5 stars! read more

If I could give a worse review I would. This place is an unprofessional joke. No follow up, a stupid cycle of leaving voicemails to get a text message response to email someone to get no answer to respond to the text and be told you have to call, call again and say that you have to wait for someone to lose who is "out of the office until next month. It's 3/2. I have never had such a bad experience with a health providers office. Find somewhere else. read more

Not sure if they have all the patients they can handle or what. They don't answer the phone, invite you leave a message for a return call, which never comes. An odd way to run a business with the name that this one has. read more

Watch out for insurance fraud as they over charged me by 1000 percent ! After I informed them and said I wasn't coming back until the matter was resolved the practice manager Stewart said she could keep the overpayment because i didn't keep my next appointment . Then Stewart collected from Blue Cross for the same amount she over charged me . This fraudulent act is known as double dipping. read more

They never call back. I called 5 times and left a message every time over the course of 3-4 weeks. I was also charged almost $300 without notification. My insurance is taken there so my copay should not have been such amount. Email is also invalid. It is appointment@saptherapist.com read more

Horrible, horrible client service. Impossible to schedule with, cancelled appointments with no reason, won't pick up the phone or respond promptly to e-mails and the staff seems to take pleasure in being as rude and unhelpful as possible. There are SO many other options, don't waste your time with these infuriating people. They'll probably be out of business soon anyway. read more

Very unprofessional agency clinically and administratively. Tried 3 times to reach them by phone and get a recording to leave a voice mail each time then Im then told the mail box is full. I had questions about billing as they overcharged me despite my insurance coverage information to the contrary. This provider continues to ignore requests to call my insurer who supports the fact that I was over billed by 74.25. They are upset that I am using this platform to air my grievance. In doing so they prove my point that they are unprofessional. read more

Rude rude rude ...that is just the 1st conversation..horrible..moving on. I had to ask her to check her schedule...all she wanted was my approval paperwork...I wasn't sure I wanted to go with them. After that conversation and her tone of voice I'm sure I don't want to go with them. Customer service matters. Rude read more

They charged a no show fee of $150 to my credit card after 12 minutes from my appointment time! Rudest people! read more

My friend googled herself and found a scan of her driver s license/insurance card online from a database at strategies for success. Extremely scary. read more

Place is a joke. They find reasons to get you to re schedule before agreeing to mediation just to make money. Now after covid i tried to schedule and apparently in 2yrs they now don't see children and can't find my records. Waste of time and money! read more

I do not suggest using this business. We were recommended to this office by our insurance company. Upon doing ample research and reading through all the bios, I settled on three potential therapists. I needed evening appointments and most therapists could accommodate (at least based on the website). I called to schedule and the receptionist was very helpful and the scheduling went smoothly. Two days later, I get a call saying the therapist I chose does not do evening appointments. Really? The scheduler didn't know that when we talked? Ok then, no problem. I chose the second person on my list. She isn't accepting new clients (even though it says she is online). The third choice isn't accepting new clients either (again, says "yes" online)... I should have taken that as a sign and ran for the hills. I finally agreed to a person I didn't research, and scheduled again. Finally the day comes and my appointment is at 7:00 pm. As I sit waiting, people around me are being called in, but not me. 7:15 pm comes and goes and I begin to get restless. Another women with two children walks in and attempts to check in. She's told she isn't on the schedule and can't be seen. Confused and obviously frustrated, she asks how that happens when she knows there was an appointment. The girl behind the desk gives her no explanation. The woman storms out (muttering how long it took her to drive there). I thought to myself, what a crappy way to treat a customer, I wouldn't return if that happened to me. Then the therapist calls my name (it's 7:20). No apology for the wait. The session lasted only 40 minutes. She must have had somewhere to go or someone else to see and used my appointment to get back on track. The session itself was not beneficial, nor did it feel like the therapist was a good fit. I was reluctant to schedule another appointment but, against my better judgement, I did. Fast forward to the next appointment. I walked to the desk to check in for my 7:00 pm session (preparing to wait). The girl takes my name and proceeds to tell me there are no appointments on the schedule for that timeframe. She then tells me my therapist is on medical leave and all her clients got phone calls stating that. Well, I'm standing in front of you after driving 25 minutes to get here, so I guess not all her clients got the call. When I mentioned that, she said (and I quote) "we left messages for everyone but some of them didn't get them". After digesting this ridiculous statement, all I could do was stand there. She just sat there staring at me too while the other girl at the desk was messing with her cell phone. No apology. Nothing! I turned and walked out, never to return. Avoid this place. Don't waste your valuable time here. Go somewhere else. read more

I would give them negative stars if I could. The lady I saw for counseling was consistently late walking in to the building 10-15 min after me. She constantly rescheduled appointments with me, making our visits 4 weeks to 6 weeks apart. Then after I stopped going due to the announce of not having a counselor who could properly be on time nor counsel affectively I stopped going. About a month after my last visit I got a charge with out notice. The resectionist had no idea what she was talking out. They said it was due to not having insurance in file. However, I had submitted several time but they couldn't figure out how to save the info. This was a step to help and Better my life, now it's just another head ache. Please don't waist your time with them they are too dysfunctional to help others. read more

I'd say my experience at Strategies for success has been a very positive experience. I found more than one therapist there that I could connect with and they were all very professional. It's hard to find a secular therapist in this area but they were very accommodating. I'm very thankful that they were able to help me through some difficult, rare, and complicated times in my life. They truly have some good, kind, empathetic, talented people there. Definitely recommended. read more

Initially I was very happy with my appointment and psychiatrist I was seeing here. However, my last two appointments have been magically cancelled at the last moment and for some reason they were saying I need to see someone else. Well...that just defeats the purpose of my initial appointment then doesn't it? Having to start ALL OVER AGAIN with someone different, completely disregarding the money I've already paid too. I don't know man, I'm honestly tired of the mental health sector's complete disregard of people's time and money. People who are suffering nevertheless! At this point I'm opting to leave the practice and I'm gonna see if there's something better out there. Maybe naturopathic or online options. What's the worst that could happen? Just keep getting my money and time wasted? Safe to say I'm used to that by now, but I am suffering and do deserve better! #sicknotweak read more

We never even got to see a counselor or have an intake appointment bc of incompetant staff. THREE TIMES. First time I went in and they told me the appointment was cancelled because I hadn't filled out all of the proper forms sent by email. Well, they were in my spam and if there was NO follow up call, how would I know??? No call to tell me it was cancelled so we wasted almost 2 hours getting there and home etc. So we set up a second intake appointment. I asked for the location in Queen Creek since that is where we live and they neglected to tell me it was telehealth AND changed the time from noon to 9am with no communication again. So another appointment missed. I decided to give it one more chance. Appointment was scheduled for 8am this morning-no call, no email to the link for the telehealth appointment. Then they called me to say the appointment was cancelled and they couldn't figure out why. This is INEXCUSABLE. And as I said to the staff member over the phone, one effective strategy for success is communication, and you have failed there more than once. We are done. Do not recommend this place to anyone, unless you enjoy wasting your time. read more

They are terrible at medication refills. The worst problem is that they do not bill correctly. They will bill your insurance as out of network and make you file a complaint with your insurance before they try to help fix anything. read more

Find another place. I also was charged without consent for unknown charges. They don't answer their phone so I will have to dispute this with my credit card company. I went through 3 psychiatrists before I said "no more". This place can't seem to keep their psychiatrist's around long enough for them to even get to know me before they are quitting. The last one I saw told me she was tired of the complaints about the front desk. That same day I had a situation with the front desk that made my blood pressure 150/90. I usually have a low blood pressure. I could not get medication regulated with this place and was up all night and losing sleep. I was more a mess coming here than I was before I started. The psychologist I was seeing was good but how much could she help me when I was a mess being stressed out from the medication and the front desk altercations. This place really needs to train their front desk staff on how to treat the patients. The other patients that heard my altercation also said they deal with what I did when they come in also. Why do people continue to go here? If your unhappy, stop going and go elsewhere. I just got charged on my credit card for higher than what I owe also. So watch your credit card bills if you go here. I now have to fight to get my $ back. Yay. read more

This place is a joke. The staff was rude and unhelpful and the doctor wasn't even at the place. Their new patient processes are mismanaged and their office staff loses important paperwork faxed to them. Would not recommend going here if you have another choice. read more

I really needed counseling and we tried calling over and over but no one would answer. We finally got an answer and made an appointment. At the time of the appointment, the front lady told us there was no appointment put for us, so we ended up being moved to a later time. When I went to my session,my therapist refused to work with my work schedule and told me she would call me herself to set up an appointment but its been a month and no call was made. I decided to switch therapists. I called and had no answer for weeks and finally,we made an appointment. We wanted to confirm an appointment and left a message but they never called back and instead charged us for missing the appointment. Don't bother coming there! read more

I am guessing this place just doesn't care about their patients or customer service at all... 1st of all, you can never get a human being on the phone. You always get a pre-recorded message and they do not call back in a timely manner, if at all. Given all the horrible reviews this place is received through Google and Yelp, one would think they would do something to address this... I have many of the same complaints that previous reviewers have stated. I gave this place a chance thinking but quite possibly they may have addressed some of their issues... Nope! My son was seen on Friday July 9th and prescribed two medications after seeing the Nurse Practitioner via telehealth. I called Saturday and actually was able to get a phone call back from somebody who reported that the prescriptions were not in the chart. I had to repeat the name of the medication at least three different times to the individual on the opposite end of the line... One would think that they would at least be familiar with the types of medications prescribed in this environment. She acted like she had never heard the medications before and it's a fairly commonly prescribed medication that has been around a long time. The individual did not even offer to call the nurse practitioner to verify the prescription, I actually had to suggest she do her job and call the provider. Two phone calls later I still have not received a phone call back to advise me of the status of my son's prescriptions. It is now three days after his visit... Thankfully my son is not suicidal or extremely mentally ill. Additionally would have been great to been informed that we were going to be seen via a monitor and not an in person provider... It caught both my son and I completely off guard. Good luck to anyone that chooses this place... I believe I will be contacting my insurance to be referred elsewhere. read more

In the beginning I thought this place a good place, I've since changed my mind. There are NO return calls, NO way to contact the ONLY person that can prescribe meds (which isn't an M.D. btw, and she's located in TX, which I find odd), you must go through the Office Manager for everything, who either obviously doesn't give a crap, has better things to do, is overworked, or all of the above. The icing on this cake was my husband committed suicide and the following day I contacted office and LEFT A MSG because you will NEVER reach anyone (and there is NO other way than thru the front desk), they don't want to be bothered, informed them of my situation and stated I had an IMMEDIATE need to see someone. I continued leaving msgs, my friend called the office no lie, 20 times in 1 day, nothing. They even allowed me to run out of meds after his suicide. My suggestion: If you value your mental health, GO SOMEWHERE ELSE!!!! I'm filing a complaint now because they are STILL charging me for visits I never even scheduled!!! It's a sh#$ show read more

The psychiatrist her self is great, even if it is tele-psychiatry. However...the office and billing staff leave much to be desired. I asked at least 5 times both in person and via phone for statements to send to my FSA and two months later still have yet to receive them, even after it was escalated to the office manager who did not even apologize for the issue at hand. I also asked for a letter from the psychiatrist needed for my child and it has not been received yet either. The attitude of the staff comes from the top down. Management needs a serious overhaul at this provider office. read more

This place rocks and I would send anyone and everyone that ask for recommendation for mental health care. Elizabeth is the best councilor I have ever dealt with and the front office staff always try's to find the appointments you need without waiting months for appointments and they have always done anything to provide care for my schedule and I have never been been turned away with no options for appointments I have come here with and without insurance and they have always found ways to make it affordable so that I could get the care needed without huge upfront out of pocket expenses the cash plan was cheaper then my insurance company deductible and they have always worked with me under all my circumstances and they have never denied me a appointment or made it hard to schedule appointments and have treated me like a person with human kindness in every situation so don't hesitate to come here I have never been so satisfied with mental health care tell I came here and you know what I mean if you have ever needed mental health care it's not a readily available practice so that's my experience here Thank you to all the employees that make it possible to have this experience it's a blessing when you are already having problems and just need solutions not more road blocks read more

The two therapists which my child and I worked with at this organization were consistent, compassionate and professional. The office team for this agency leaves much to be desired. The weekend team was constantly in flux, now knowing how to run or print out an accurate receipt, entering inaccurate coverage, etc. The main number voicemail is not checked w/any regularity, therefore requiring repeated calls to obtain what you need. Raising your concerns or questions to the office management team does not increase the efficiency of the task. You will be told things have been addressed and waiting for you (copies of invoices) you call to confirm you'll be by to pick them up, front office staff can't find them. There is no initiative taken by employees to problem solve or address your concerns or to provide follow up. The usual response is "can you call back tomorrow?" They leave no information to the next day's team for follow up. You are simply left to begin your inquiry, in its entirety again. Lather, rinse, repeat. My frustrations were echoed by several patients during other visits as well: good therapists, horrific support staff. My recommendation? Check Psychology Today for therapists, and other mental health practitioners. You will be much better served. read more

This place is absolutely horrible and they will never return a phone call. Impossible to get a prescription on time from them.

Elizabeth Rahamim is the most patient attentive person I have ever spoke to in this field. I never felt judged and I always felt I could tell her anything. She has a very warm sweet disposition about her and that was always very important when working thru life's many challenges both big and small. She is a life changer. Thank you Elizabeth for everything your the best! read more

Update: guess who called again and had the audacity to tell me I never canceled my appointment and actually made one a few days ago...