This is an edit to a previous, negative review. Heron Place is under new management and they…read morecontacted us and were polite and helpful. They rectified some financial errors the previous management did not care about. In hindsight, under this new management, I highly recommend them.

My deaf brother was asked to leave 24 hours after he arrived. Notified the Commission on Aging as…read morewell as a state ombudsman. So unfair!

The recent change in "upper management" has caused nothing but turmoil for both the residents as…read morewell as the employees. Multiple employees, who have devoted their life to caring for, and making the lives of the residents better, have been recently written up and fired due to made up and unsubstantiated allegations, and all of this is because of the new executive director Jill Morris Chapman. She has been caught sneaking around, and listening in on private conversations between employees, as well as the employees and residents conversations. When employees complained to PAC's HR department, it was brought to attention that Jill Morris Chapman's friend worked in HR, and was reporting back to her what was being said about her.. this is both illegal and unethical. I would never put a family member in this facility, and I would never, ever, recommend this place for employment!

My dad was a resident at Grace assisted living in Nampa since June 2023. The facility was always…read moreclean and very bright and inviting. The staff from the front desk to management and to caregivers and the nurses as well as kitchen staff were all excellent, and went up and above the call of duty. You could totally tell that each, and every employee was there, because they cared and loved what they did. They were not just there for a paycheck. The activities employee was as awesome as the rest. Unfortunately, we had to move him to Grace in Meridian for memory care. He has been there for about two weeks now and we have the same wonderful experience. I highly recommend Grace to anyone who needs assistance.

If you want to drop your old person and run then do it here, meds were not given because they were…read moresleeping in a chair - marked as refused. Double dosing on medication. Cameras are not allowed. Nursing staff are more concerned about raising the level of care so that they can charge a higher rate. Their idea of getting a resident ready to go out is to yank them from the recliner place them on the toilet and treat them like a child yanking up their underpants. Staff to resident ratio is way too high 4 to 80, helping with a shower means sitting in a recliner on their phone while the resident showers. Some staff went in and assisted but that was not a common thing. The place is nicely appointed and the rooms are big but nightly 2-hour checks are not done. One resident only lasted one night and died behind the door. Staff pushes giving trays in the room so they can charge the family 10 bucks for each one even if it's a bowl of oatmeal. "Nurse" Mary insisted my parent needed memory care and be placed at level 4, her assessment consisted of a total of 3 minutes in his room. Then let's make signs for everything, don't get up alone, call for help, etc. Even though the call button is either by the bed or in the bathroom so if you have a chair across the room you have this excellent long trip cord hazard. And when they fall well ooops that is going to move you to a higher level of care and more $$$$. And that is the bottom line there, more money if the resident does not have an advocate it's even worse. The resident went from self-sustaining to bedbound due to the nurse's order and quickly died because she was inconvenient for the "nurse" Mary. The admin Amy tries but she is overruled by Nurse Mary. Don't be bamboozled by the decor, the activities "director" is an aide that was promoted and has no clue other than bingo. The cinema room is NEVER used, and no movies are announced in 8 months I never saw anyone in there. The activities area is essentially a room with a pool table no one uses - elderly people don't have the stability for playing pool - a complete waste of space and money. Let's talk about the pharmacy, Red rock rips off twelve bucks for cough drops, and if you get VA meds they will still charge you as if you filled the RX there, so double dipping,,, you bet. I know I will never untangle that fiasco. The billing for the care is done in QuickBooks from someone's house and they are a bizarre mess in itself. Not sure if they know what they are doing, the charging for the room trays is so haphazard and when calling the staff out on a lie, she denied it, I had proof - she swore on her kids she was telling the truth. Poor kids. The audio recording was all there and NOT what she said. All in all, stay away, Park place is no good either, nothing ADA there and no ac in patient rooms and bathtubs with sides... really yeah my 90-year-old parent needs to crawl over the side of a tub. Karcher Estates is ok BUT if you change care levels, you change rooms. That is fun to move your parent multiple times. Best of luck

My father, at 101 years-old fell and broke his hip and required physical therapy and time to heal…read more Brenda, the director at Sunny Ridge Senior Care Center, made it possible for him to heal and rehab at her extremely well run facility. He was there 26 days, and we couldn't have been more impressed and grateful for his care. The facility itself was clean and well ordered. His room was semiprivate, and we really appreciated having an actual wall between the bedrooms instead of just a curtain. There is a shared living room and a large bathroom in the suite as well. The three meals a day were impressive with a variety of entrees and sides, and seemed well balanced. The nurses and nutritional services staff worked hard to meet my father's special food requests. The physical therapy was exceptional, and my father formed a real bond with Jonathon, his PT. As you can imagine, at 101, my father was "feisty but fragile" - and Jonathon knew EXACTLY how to illicit the perfect balance of safety and exertion to get the maximum benefit for my father's rehab efforts! Jonathon was exactly what my father needed - and we are so grateful for him! Christian was my father's Occupational Therapist, and he always went above and beyond - because he didn't just have interesting and important life skill lessons to teach my father, he was so patient with him, even though my father was understandably grumpy or at least resistant to the training at times. I watched Christian "teach" my father on two occasions- and as a retired teacher myself, I was definitely impressed with Christian's skillful teaching techniques! Misty and Brittney were the nurses who worked with my father most often. He fell in love with both of them because they truly, truly cared about both his physical and emotional needs. I thought he was going to try to adopt Misty - and I was in full support of that idea! Finally, I would like to let you know about Susan, my father's "Advocate" at Sunny Ridge. When she introduced herself to my father and our family, I wondered why you would need such a position in a care facility. That question was quickly answered! There are so many "working parts" that go into a successful rehabilitation process - of which we were previously not aware - that we REALLY needed Susan to help us navigate these unknown waters! She was a caring, incredibly diligent and professional guide! She worked tirelessly behind the scenes to make sure EVERYTHING just WORKED! She coordinated my father's care during his stay and even helped arrange care for him after his return home! Thank you, Susan! You are a true asset to Sunny Ridge!! It's truly the people who work at Sunny Ridge who make this a wonderful place to live, however long or short your loved one's stay may be. How blessed we are that my father was able to be here, in their care, for his rehabilitation!

Harmony Hills is a wonderful and caring assisted living facility. We moved our mother there in…read moreJune 2021. Unfortunately, she passed away two months later due health problems. She loved her room and the staff. We feel so blessed that she was in their care during her final days. The entire staff treated her like a queen, made her feel wanted and loved! The facility is beautiful and very clean! I looked at several places for my mother and nothing compared to Harmony Hills! I recommend it to any family that needs to move a loved one. Sue T

My parents transitioned from independent living to Harmony Hills a little over a month ago. They…read moredid not want to move into assisted living; however my father's memory care team deemed it necessary. We searched high and low around the Treasure Valley for a facility my parents could call home. I can't say enough positive things about this facility. The staff is A-MA-ZING! Keri, the director, Jessica, the assistant director, Rochelle the nurse, O.G the chef, and Michelle the activities director; along with the rest of the care givers, have made this difficult transition a positive experience. The facility is beautiful! It looks like Joanna Gaines designed it herself. The food is soooo good. Even my little boys love to visit their grandparents! Children are welcomed and encouraged to visit. There's a 24 hr ice cream parlor. The memory care suites look exactly like assisted living, and every room is private! The staff treat us like family! Love, love, love this place. My parents are very happy there!

I was happy to see how clean it was upon starting my job here but the hostility and unwelcome…read moreinsults and questions I encountered were too much. Other new hires never came back due to the hostility and left without notice. I did file a complaint about the illegal treatment and never heard back. This place looks nice but staff is very rude and not enough help. Good Luck, you will need it! People quit here left and right, due to hostile place. Something needs to change! Catherine Campion 7/10/25

From the owner: Table Rock Senior Living At Park Place values residents and their families by providing the…read moreservices they need with the dignity they deserve. Our mission is to be the assisted living provider of choice in the Treasure Valley through promoting good mental, physical, social, emotional, and spiritual health with the belief that a meaningful life is important for all people at all stages of life.

I visited the facility to decide where to bring my ailing father, the facilities looked nice and…read moreseveral workers greeted me with smiles. But upon meeting the manager Mandy I was disgruntled, and she was cold in response to my concerns of my father's safety. I'm sure the company is lovely but unfortunately one bad apple steered me away and I'll be looking elsewhere.

I have a riddle and an opinion for you. When is a deposit…read morenot a deposit? When you live at Grace assisted living. When is a pet deposit not a pet deposit? When you live at Grace assisted living When is a person not a person? When you live at Grace assisted living When are you valued only as dollar signs? When you live at Grace assisted living. What kind of people put the Lords cross in their logo to pretend they have Christian values towards the elderly and clearly do not? The owners and management of Grace assisted living. Who separates a married couple of 50 years without even a second thought? The owners and management of Grace assisted living. The elderly are just trying to live out the rest of their lives the best they can and sometimes with the ones they love. The folks at Grace assisted living don't really make that happen or care to make it happen. Management runs off good staff, good workers, loving caretakers, and replaces them with folks who are just there to get a paycheck. They don't care about your loved one. They care about how full their facility is. It's all about more money for them. How much they can get out of them. You can really tell a lot about people by the way they treat the elderly. If you're looking at Grace as a place for your family member, do not spend your money here. You will regret it in short order. Run, run as fast as you can in the other direction. I'm so glad my father-in-law is out of here, but I am very worried about his friends that still live there. I am mad, angry and hurt about how they treat folks but Vengeance is the Lords and I will patiently wait. "You shall rise up before the grayheaded and honor the aged, and you shall revere your God; I am Lord. Leviticus 19:32

My grandmother lived at Paramount Parks for nearly 4 years. She passed away two weeks ago at the…read moreage of 100. During the years she lived at this assisted living facility, she received loving and compassionate care from the staff. Her caregivers were all excellent as well as the the chef, maintenance man, hair stylist and director, Wendy. I consider those staff members who have stayed in board and worked tirelessly with the residents at Paramount to keep them happy and well during the challenging times of the Covid pandemic super heroes. I also so appreciated how kind the staff members were to me and other family members who would stop in to visit grandma. I really think Paramount Parks is one of the best assisted living facilities in Idaho. It's clean, beautifully decorated and in a wonderful location as well. My grandma had nurses from Signature Hospice care for her the last year of her life. Two of those nurses told me that they think Paramount Parks is one of the best facilities in the valley and that really meant a lot since they see patients who reside in many different facilities.

In Feb 2017 my Mother (in very cliché stlye) fell down her home stairs & broke her hip. After…read moresurgery )Dr Wells @ St Lukes...he is amazing) & rehabilitation @ Aspen Rehabilitation center (see my review on them. For the most part they were Pretty awesome) then she needed assisted-living until she could get strong enough to go home. It was very important for the siblings to easily visit her, so location was a high priority. After a lot of research and high recommendations we chose Paramount Parks in Eagle. We could not be happier!! This is due, in large part, to Jennifer Hoffman who does a fantastic job helping to run Paramount. She has been exemplary in all her actions and has gone above and beyond all of our hopeful expectations. She helped to make the transition painless, simple and actually kind of fun for Mom. Jenn sets the precedents for the rest of her staff. They are attentive, kind, and on top of the needs of their "family" at Paramount. Mom says she loves the food & having choices (it's not my favorite place to eat but I'm a spoiled foodie, and since she's the one eating there, we are both happy! ) They have the usual activities that most of the nicer places have. But also stand out in other areas, like having a Memory Care Center on site. It is totally separate and very secure. So Nice to know, if ever needed, it would be an easy transition. Mom and the family have been very happy with Paramount Parks. We feel so much gratitude and appreciation towards Paramount Parks. Highly recommend it.