Scam artists... I bought my home with existing piling work and a warranty from Structural Solutions (SS) but was not familiar with the company. I recently contacted SS to make adjustments and after a testy back and fourth SS, specifically the owner Mack Chunn and Mgr Drew Lang, they agreed that my warranty covered the work. Several weeks pass as we reviewed details and scheduled the work. Work day arrives and I get an invoice for the work that we had already agreed was covered by my warranty. I almost pressed forward and simply agree to pay but after further thought I realized, what if something goes wrong? I can't trust these guys to do the right thing... I will be engaging a lawyer... As context, I researched this company prior to contacting them, read the terrible reviews and came prepared (ie spoke to other vendors, got educated on the situation, asked other vendors if I could call on them if needed). Interestingly, I'm reading other reviews and can confirm what others have mentioned is the Exact tactic SS applies. SS claims "heave", which is a RISE due to the presence of water. My measurements show "settlement" or FALL due to lack of water, and I had outside vendors confirm based on physical review and data readings. Regardless, SS simply states, "not covered by warranty", just like they have with everyone else... Very disappointed with Drew Lang, will be contacting a lawyer and reporting this to local Better Business Bureau. Interestingly, these reviews show a "pattern" and we will be able to use this in court... read more

same results as others; they finish the job 4 weeks ago and after the first major rain, 4 holes sunk in over a foot; when I asked will they fill the holes they said for $200! they didn't pack the dirt! and took my excess dirt away and charged me an extra $800 because they had to dig another foot down in 8 holes to get underneath my foundation, the agreement mentioned an extra charge for extra difficulty but didn't specifically say what that was? and it didn't say how much extra $$ either! there were nothing said how far they had to dig? the agreement was to lift the foundation!! buyer be ware of the fine print and non disclosures. I paid for 13 plyons but only 12 holes- they put 2 pylons in one hole and called it ! fine print- it never said Holes dug, but pylons placed! because I wasn't familiar with the foundation language and I got taken. the general manager never mentioned that the average foundation is 12 inches below ground level? also the fine print says there is on guarantee they can raise your foundation but dig holes anyway and place pylons to keep it from sinking any further lol I hope this help the next customer to know what to ask! The workers were great from south America and wish they could start their own business!!!!!! Mark C (Business Owner) thanks for your response; My review is me expressing myself of not properly reading line for line of the agreement and was surprised of the extra cost involved that was Not discussed during the almost 2 hour consultation! I wanted to remind anyone else to fully read their agreements and ask questions! When you read my review it shows I took responsibility !!! And hopefully the company will discuss my couple of disappointments with the next costumers, and making a joke about me saying "fine print" because your font is the same size was nice also sir! My meaning was to read every line! read more

Paid almost $10k twice to fix foundation and buy the lifetime warranty. This third time the want $20k and won't honor their warranty on the part they did before. I will let THEIR words speak for themselves (I would say read the fine print, but when people are determined to do the wrong thing, the meaning of words loses all meaning. They will change what the definition of IS is. Run, don't walk, away from these people.): "With all due respect, I tried to be very detailed in my email explaining what is causing your foundation issues and explaining what our warranty covers. Yes you paid for the Lifetime Warranty which covers adjustments in case of "settlement" where the pilings are installed. That Lifetime Warranty is still good and would definitely cover any adjustments that are needed due to settlement! The warranty does not apply in this case because you are "heaving" and therefore, any adjustments would need to be paid for. When customers have broken plumbing and/or water that is causing heaving, that is not covered by the warranty because that is not settlement. Scott shot your elevations and your numbers have gone UP. This is caused by "heaving" from water which comes from broken plumbing and surface/sub-surface water. The drain was quoted in 2005 and Scott has discussed it with you twice since then! The drain has never been installed and you currently have broken plumbing. If you are wanting to fix your foundation problems, it is pertinent that the drain be installed and the plumbing fixed. Otherwise, it doesn't matter if we do the work or who does the work, you will continue to have movement caused by water! " - Amber Heskett of Struction Solutions So nice of her to point out that water may have something to do with the foundation issues! Wow, these people really are professionals!!!!! Genius! read more

Structural Solutions - business card for amber hexett - General Contractors Near Me - Ridgeland, Mississippi

I bought a home with a lifetime warranty on my carport. Adjustments were needed after a year. They did the adjustment and did not compact the full dirt on the job. I informed them this would be a problem and they told me I was mistaken. A year later giant voids were present in the dirt work. They refused to correct the the mistake and offered to charge me to have it fixed. The owner told me it was due to wash out which there were no signs of since the area is under and over hang with a gutter and drainage. I do lot recommend using their services. I will now have to pay someone else to fix their mistake. read more

If you truly need foundation repair or are thinking about building a house, DO NOT USE Structural Solutions. We have a lifetime warranty with them and it's been a nightmare. They will do every thing in their power to not return phone calls and emails. Our floors are sinking and doors are sticking to their frames. Our 10 yr old can't even pull open the back door! They want to add another $19,500 worth (25 pilings) in addition to the 27 we already have under the house. Our house is only 2150 sq feet. Chose another contractor. Do not go down this long road like us. read more

This company does not stand behind its warranties or work. I had them to come out 4 times before my warranty expired and they gave me a song and dance about there was not a problem and tried to sell me some additional work. I had another company to come out and point out work that needed to be done. I would not recommend this company to no one. I posted on their site pictures of cracks and shifting from the results of the additional shifting and cracks and they asked me to take the pictures down off of their site and because I refused to delete them they deleted them. I wanted to report them to the better business bureau. read more

The three ladies at Structural Solutions are absolutely phenomenal at keeping you out of contact with anyone that can answer a single question about your project. No one knows anything and the people they send out to try to sell you additional items are always out of town, sick or busy. Unless you want to purchase more services don't expect a call back or follow up. I purchased a Lifetime Transferable Warranty from Structural Solutions when I closed on my home in Madison, MS. I had no choice in this because they had done all the work for the previous homeowner. I asked them to come out and make some adjustments but they wanted to sell me $19,375.00 in additional pilings. Initially it took 8 phone calls and a personal visit to their office to get on the schedule. They sent two men out with no explanation as to what they were doing or why. I asked them specific questions and the response was "I don't know. I just do what I am told to do." The two men left without letting me know what had been done. It has been over three months and my issues with them are still not resolved. The worst customer service I have ever experienced. I can't believe they are still in business. I met with the owner after an exhaustive 3 month e-mail fiasco strategically designed to drag the process out as long as possible. I had no choice but to file a formal complaint with the state. Avoid doing business with this company at all cost. read more