After traveling down from Northamptonshire to buy a £150 Schott jacket seen for sale after happening to be in Shepherds bush (I have a security jacket purchased in 1996 and still going strong hence I know what Schott jacket quality is like) I was bewildered to find that barely two weeks went by, hardly wore the jacket and the threading on jacket started to come undone. On return to shop they gave us a 'cock and bull' story that 'a lady normally cuts the threads but hasn't on this occasion', I asked for a exchange (I seen a jacket of similar kind however they were charging £600 or so) as they were unable to exchange I asked for refund, they then said that they don't do refunds, what good is that when I was willing to accept an exchange? They then said 'read the notice' and were extremely rude, when I purchased jacket there was NO notice I seen, they said it's on CCTV, I demanded to see CCTV they declined, got angry and gave me £150 back and threatened to break my legs so I vacated premises quickly. This Stuwarts organization has no people skills whatsoever, the designer gear in this shop could be from a backend of a truck seeing as their customer service was pants if you value your money DO NOT purchase from here (especially you could 'get your legs broken' too if your not satisfied and want a exchange/refund) total crooks. Avoid this shop go to Debenhams or House of Fraser etc, you'll have a guarantee and won't get (or shouldn't get) threatened too. Have fun Jon read more

After traveling down from Northamptonshire to buy a £150 Schott jacket seen for sale after happening to be in Shepherds bush (I have a security jacket purchased in 1996 and still going strong) I was bewildered to find that barely two weeks went by, hardly wore the jacket and the threading on jacket started to come undone. On return to shop they gave us a 'cock and bull' story that 'a lady normally cuts the threads but hasn't on this occasion', I asked for a exchange (I seen a jacket of similar kind however they were charging £600) as they were unable to exchange I asked for refund, they then said that they don't do refunds, what good is that when I was willing to accept an exchange? They then said 'read the notice', when I purchased jacket there was NO notice I seen, they said it's on CCTV, I demanded to see CCTV - they declined, got angry and gave me £150 back and threatened to break my legs - so I vacated premises quickly. This Stuwarts has no people skills whatsoever, the designer gear in this shop could be from a back end of a truck - if you value your money DO NOT purchase from here (especially you could 'get your legs broken' too if your not satisfied and want a exchange/refund) - total crooks. Avoid this shop - go to Debenhams or House of Fraser etc, you'll have a guarantee and won't get (or shouldn't get) threatened too. have fun read more

A gem of a website offering the most desired products, with a customer service to match. Deliveries with updates and next day services have been exemplary. Any company that makes a mistake with an incorrect product and resolves the issue amicability and promptly deservers 5 stars. The most amazing service has been a swap it, service I used. I bought an incorrect size and used this service on-line, the courier arrived delivered and collected, hassle free. My closest friends in US who I recently introduced have been amazed at the super fast deliveries to New York. read more

Having never visited the shop or used the website, I came across Stuarts online whilst looking for a particular parka that wasnt available anywhere in London and I was getting desperate before Xmas, I called the orderline in the afternoon and by the following morning the Parka had arrived exactly as I ordered. Thought I would write this review as the customer service and in particular the person I spoke to (didnt get his name!) were brilliant and reassuring that my goods would arrive on time and they certainly did. Nice one Stuarts! would definitely use again! read more

Don't be fooled by the location. This is an excellent specialist menswear shop which in the age of bland, samey high streets provides something very different. Have a look at the website to get a feel for what they offer but i've found there's something for most age groups. It's an esoteric collection with an extensive and quickly changing range of stock. Again, unlike the high street, the staff actually know what they're talking about and put themselves out to ensure customers are happy. read more

never notice this shop before till i got in and realize this is one of the best shops in my area! the first time i went in I start to see adidas and nike... nothing out of usual, till i look around and check that this guys sell Filson bags, norse projects, Edwin y-3 and the list goes on and on. it look like i was in paradise, right next to my doorstep. Got a pair of edwin, filson shirt and i will go back for those red wings. Excellent service, many thanks guys Mr. T read more

Thanks for the great help with the online side of things, age may have got to me however customer services were on hand to help, love the gear, great stuff and hopefully get to pop into the store soon. However what makes me laugh is dispirited customers love writing reviews to tarnish businesses especially as i own a business myself, usually i just say be a keyboard soldier elsewhere. Once again thanks for the great service, hope to be back soon if my wallet permits! read more

Loved the shop, was over at Westfield on Monday for a last minute shop got tired of the over crowed places and decided to have a look around local. Knew Stuarts was around as been on the website loads. Great Shop, good sale offers and fantastic selection of brands. Friendly staff couldn't have been more helpful even though they were so rushed off their feet, keep up the good work lads, so happy to see that there are still some good independent shops about. read more

Been shopping here almost five years and saw what the last comment was. Its one of the best places I know in London. I was mainly a shopper at Liberty or Selfridges, and since found Stuarts I haven't had the need to go back to any of my last joints, Top shop, Top clobber top service. Oh and if you haven't already visit the website. I got mates who shop online at Stuarts that have never had a bad thing to say about the service. read more

top end lovely shop!!! usually drive by on my commute into London so one day decided to pop in, got some great bits in there, staff were very helpful and friendly! highly recommend this store, if youre looking for quality and a service then this place is the one, its not all places where you can walk in and feel acknowledged but here they are great. top job guys! thank you, will be returning for sure. read more

Great Customer service, Been shopping here since the eighties. Thank you for a perfect delivery, had to return the product as it didn't suit. No issues getting a refund in the standard 3 workings days, for those who know thats how a normal refund procedure works; Having worked in customer services for online, its always noticeable to see the frustrated customers who can't their own way. read more

bought again, had to sign up just to post a review, managed to get my bits to the other side of the world within a few days, shame about some other reviews, looks like problems happen but people just cant accept that, anyways many thanks again, size doesnt fit but ill be in london soon to come check out the store and change it over. all the best! read more

Excellent collection of brands, weird location , as would have though this type of shop would be in Mayfair , but obviously works for them as the shop was jam packed when I grabbed myself the last CP company jacket in sale. Many thanks to the young lady who served me and was to patient , I know you lot were busy in the sale time. read more

Advise everyone to check out the shopping center down the road as opposed to this backstreet shindig. You'll be able to freely get a refund/exchange within a certain time frame (consumers rights) as well as purchasing reputable garments. Rather surprised an outlet has managed to trade so long ripping customers off... read more

Stumbled upon this designer shop and was interested in one of their CP jackets however having seen their over-expensive prices and furthering reading the poor review from a customer, I think it wise to take my business somewhere else. Staff inside the shop looked as if the worlds going to end too . . . :-( read more

I wanted to purchase a Barbour jacket but did not know which size to choose. They were very helpful over the phone and even measured the item so I could make sure I purchased the correct size. Will definitely be coming back! read more

Excellent customer service, the customer service advisor went above and beyond to help me find an item - even contacted their buyer! It didn't work out in the end but I appreciate the effort made. read more

The staff here is great. They know what they're doing and they will help you find what you want. The prices are also lower than most stores I've been too. read more

Excellent store with loads of retro products, from the 70s, 80s fashion scene. Friendly staff and found them off there website stuartslondon.com read more