I have been going to cloud nine for 22 years and love the atmosphere, the real world experience and…read morethe friendship. This place has been where I escape to when I need a chat, a wax, a relaxing massage, a heavenly experience

I've been going here for over 10 years. The service is great and it has a nice home-like feel…read more Booking ahead is best.

I absolutely love going to see Trina to get my nails done. I always get a shellac French manicure…read moreand a solid colour shellac pedicure. She is so friendly and professional. I love how she pays excellent attention to detail and ensures that her clients are fully satisfied. She is seriously the best and I highly recommend going to see her! Danny is also amazing and my Mom loved his care in doing her mani and pedi. He is also very precise and he's fun to talk to! The salon is very clean (super important to me) and welcoming. They have plenty of nail polish colours and options. They are very reasonably priced for these days and provide a high quality service. I used to live in Orleans and would go to them all the time. Now I live in the west end, but I still make it a point to drive over because no one else is as good as Trina and Danny! Bravo to them for being fantastic!

Have Known Trina and Danny for years, they know what they are doing, Ann has also done my nails,…read moreshe is also awesome, would recommend this place, it is very clean and they are very friendly.

I just received the best facial from Saffire at cocobellas spa! I highly recommend this spa! Will…read moredefinetly be back for another soon. The facial line they use is perfection. I left feeling refreshed and relaxed.

My initial appointment was for myself and my daughter to get pedicures on the afternoon of Saturday…read moreNovember 1st, 2014. Upon arriving, the pedicure was fine. We had sat waiting for our toe polish to dry for 3-dryer sequences (as we were instructed) and afterwards one of the estheticians wrapped our feet in saran wrap and brought us our socks and boots. It did seem to be a rather quick time for polish to dry, but I trusted that the esthetician would most likely know better- assuming she had done this numerous times. After making the 20 minute drive home, my daughter and I both took of our boots/shoes to check the pedicure, and unfortunately all toes were smudged with larger chips from the tops of the toe nails. It was quite unpleasing to the eye and very disappointing considering I paid $75.00 each + tip. Understanding that these things do happen, I called and explained that the situation and rescheduled a touch up on November 7th. When we arrived the second time, we were told to find our nail color and then we waited for the estheticians to become available. One came out and told us to come to the spa chairs. I had mentioned to her that I was sorry that we had to return for the second time and she muttered under her breath "well, I'm sorry it smudged", sarcastically. I was surprised at her reaction, but tried not to read too much into it. We did not have the same two estheticians, as the one my daughter had originally was with another client. I had the same one. Neither smiled once throughout the entire polish nor made any attempt to speak with us. Their demeanor and body language was extremely negative and it was obvious that they were annoyed to be doing a touch up. My daughter's esthetician did not even remove most of the polish that was on previously and merely rubbed off the smudged part and slopped a bunch more coats back on to cover. They put us under the dryer and left us there, again for 3 dry sequences. Which was surprising considering 3 dry sequences wasn't adequate time in the first appointment. We sat for over 4 dry sequences when we decided that we would leave. No one came to check on us or speak with us this entire time, but the two girls could be heard chit chatting in the hallway. We starting putting on our shoes and one girl came in to help take off the foam sandals. My daughter wanted to keep the foam sandals on to prevent any possible scuffs; however her esthetician had put the sandals on the wrong feet. My daughter told the girl this and she chuckled before leaving the room and telling her friend (the other esthetician). After this interaction, the two girls laughed hysterically in the hallway until we got up and walked by to leave. Even then, they were suppressing laughter to the point that they could hardly mutter out a "good-bye". As we grabbed our jackets and things, the two girls could still be seen watching us, talking and laughing in the hallway. No one saw us to the exit or granted us any acknowledgment of leaving. Looking back, the entire experience was extremely unprofessional, unsympathetic and a costly waste of time. Even the second time around the pedicures were mediocre at best, which makes me want to puke considering (again) I paid $75.00 each for them AND went back a second time. It only adds insult to injury that the estheticians were annoyed and unfriendly.

Rude and incompetent. I tried to buy a gift card and the person working there tried to charge me…read moretax. I told her that tax is not charged on gift cards. She was rude, defensive and even aggressive in telling me I was wrong and this is how it is done in Canada. This is not accurate and can be clarified with a simple google search.

Terrible manager!…read more She completely botched my eyebrows and when I was shocked she said " You can fill them up with a pencil". I refused to pay for them and only wanted to pay for my nails, she took my phone from my hands and attempted to use it to pay. Very rude and super unprofessional. DO YOURSELF A FAVOUR AND DON'T GO HERE!

I'm disappointed they haven't claimed their business on Yelp yet…read more I found this place by doing a simple search in the area when I was running errands at Home Depot. Stunned at how lucky I was to find this place! Great location, wonderful separate building, very spacious and lavish. They were able to get me in immediately for a pedicure and I must say, it was one of the best pedicures I have ever received. The gentleman who performed my pedicure took his time and did a wonderful job and didn't rush with the massage or steam towels. I would highly recommend and will only use this place for my spa needs as I just recently moved here from B.C. so I am very, very happy that I've found this place. Also, the prices are very reasonable, not pricey at all, IMO.

The staff was nice, they did not seem to have a sense of cleanliness. No disinfection in between…read morecustomers. I showed a picture of what i wanted and i got something completely different, different colour, shape. I would not go again

I am extremely picky with nail salons and have been to everything from very high end to bottom of…read morethe barrel. This place is without a doubt one of the best place I have been to for a fill in Ottawa. They followed my directs down to the letter and made certain I was happy before leaving. The reason I am not giving them 5 stars is based on their pedicures. I don't expect much when it comes to a pedicure in this type of nail salon, however I do expect more then a super speedy one. They do a great job with the polish but don't expect even a 30 second foot or leg rub which is what many women really do enjoy. Also, they only take cash which is a big annoyance when you are visiting from another country. Would still recommend, they are quick, inexpensive and do a good job.

The place looks a tad run down when you walk in. The staff were pleasant enough, Sabrina did my…read morenails and I think they turned out great! They have modern colours and the shellac still looks perfect after 2 weeks. I am a personal trainer and my nail polish doesn't usually hold up this well. The price seems pretty standard for Ottawa but again I think the location could use a face lift.

My sister and I made appointments for mani pedis. When we arrived we were told we were only booked…read morefor pedicures even though we booked by email so there was a legit paper trail proving we asked for manicures too! In any case, we said no problem, just a pedicure is fine. It WASN'T fine! The esthetician barely spoke to me and seemed resentful the whole time, she was really rough with my feet and didn't even bother putting lotion on my legs . Thankfully the whole experience was over in less than 40 minutes (including a nail repair and 15 minutes under the nail dryer.). Although they weren't able to accommodate the manicures we had booked they were able to take 2 walk-ins while we were there. While our feet DO look great unfortunately I don't think I'd return, I'd rather pay a bit more money and have a less tense and more relaxing experience.