They sell expired outdated vapes to customers that stop working within a week and then refuse to do…read morenothing about it. Brought this up to someone at the store and they basically told me tough shit. HORRIBLE customer service!!

From the owner: National Federation of Independent Business (NFIB), Ohio Vapor Trade Association (OHVTA)read more

The folks that work in the are so polite and dedicated to helping with whatever we need to find in…read morethere so consider it and we'll go above and beyond for you great team

This is one of my favorite places to shop for smokes; the staff are friendly and responsive - they…read morebecome friends not just business people.

Great shop owned by some great people. They have a large selection of juuces and disposable vapes…read more They also have you covered if you are in need of CBD products. They are always having really fun way to earn discounts as well as having discount days for certain occupations. They have a veterans discount everyday to show appreciation to the veterans. Its hard to beat the service too. Whenever I go in to the store, they know exactly what I want. Just all around great people!

Excellent customer service and a great selection of disposable vapes, juices and mods. Good…read moreprices, plus they're a small local business that I will continue to support.

Excellent customer service and the knowledge of every item is mind blowing! Go to Norwood and ask…read morefor Alex! You will not be disappointed with this clean environment and they have security on premise! Enjoy the ride to Queen City Cannabis and your high!

The wait times here have increased which is ironic because there has also been an increase in the…read morenumber of staff members on the floor, in the back room, or out back. The customer service, at one time very good, has also been markedly diluted to the point where last time I was there I felt like I was at a craft brewery that was about to fail because 1) the market is over saturated, and 2) staff treat you like they are doing YOU a favor by selling you their product. It reminds me of Taft Ale House on Spring Grove right before they went under. The staff there were aloof and dismissive. The craft brewery market was over saturated. They and several others folded. On account of the dispensary market now becoming flooded and the lack of training towards customer service I won't be surprised at all if Queen City Cannabis in Norwood is closed within 12 months.