Poor customer service! Very rude! Will never do business there and highly recommend you don't. Just nasty people. read more

I just had my restaurant done by Su Casa and the job was great. The installers were professional and knew what they were doing.

Bad experience that started with potential. I had a very attentive start to my experience with Su-Casa through the design and selection process. They were communicative and professional. After the product was installed and incorrect, it was up to me to find a way to make it right. It was up to me to get in touch with them not the other way around. In the end I had a $2385 island top incorrect! Too long on one side and too short on the other. They did offer to shorten the side that overhung too far however that does not make the other side longer. The shop and install guys were top notch however, ownership was lacking. I had decided not to write a review, until I received an invoice I had paid 4 months ago! Really, Wow! I do my best to support local business and I am in the architectural industry. So buyer beware read more

I'm sure this company deserves all its negative reviews. I went in to look at tile there were 2 employees sitting at desks in the front of the store. Neither of them got up to help my mom and I. When I asked the woman about pricing of a tile she made me go get the tile so she could look it up. She was super rude and disinterested in our business. I am actually surprised they stay in business. I would guess if this is how they treat potential clients they treat paid clients even worse. read more

Had Sucasa come today to fix a seam that was coming apart in our granite countertop. The technician actually showed up early, was polite, efficient and did beautiful work. We were really impressed and wouldn't hesitate to use them again. read more

Cannot adequately outline how terrible my experience was with Su Casa without an overly lengthy posting that I know will conjure up unhappy memories. Therefore, I will summarize: Communication: Terrible. They will not return a phone call. As long as you are ok with calling them everyday sometimes multiple times to obtain information, you will be fine. On one of my daily calls I asked if they could just give a call updating me.... the person I was speaking to said that they are SO busy that they can't be expected to call. Service from crew: fine. You may expect that they will tell you the job is complete, then you inspect to find it is not complete. When you ask them what about...., they will respond that they don't have the part on the truck and they will return or the office will call you with an update. They won't return and as said under Coomincation....no one from the office will call, I know this because 2 separate crews told me this. Summary: if I were to recommend a company for solid surface/ tile work I would recommend Stones & Granite of Lexington. I would tell my friend DO NOT call Su Casa unless you enjoy being tortured. Consider yourself warned. read more

I contracted for master bath quartz vanity, tub deck and shower threshold. Insufficient quartz ordered and initial slab was defective. Wife owners told more was being ordered to replace vanity top, which had already been fabricated and installed when defects were noticed. I was strung along for weeks, was called twice to schedule installation of the new material then cancelled, because they had never actually ordered anything. My plumber and contractors were rescheduled multiple times due to their erratic, error prone communications. They lied and contradicted themselves repeatedly. The husband owner never ever once responded to my emails and calls requesting to speak to him. It took three visits to my house to drill standard holes for tub deck and they ultimately refused to finish the job and cut a new vanity to replace defective one. I had to find another fabricator. Highly unprofessional and unscrupulous! read more

i priced several suppliers in the lexington and nicholasville, ky area and after multiple trips to su casa i wasn't able to find the perfect slab. su casa did have the cheapest quote for slabs in their warehouse but just couldn't find the correct color. was told by management that i could go to one of their main suppliers and chose my slab. when questioned if there would be any additional expense for choosing this slab was told that the store wouldn't charge any more as long as i stayed within the same tier. after 3 trips to louisville...i found the perfect match. spoke with su casa and was informed that there would be a significant increase in the price for choosing a slab not on their lot. felt very pressured by staff. told me that i just needed to make up my mind...i did! i went to another local fabricator....purchased my tile from them and now am living happily ever after. the promises made should be backed up by actions. i would never have gone to louisville multiple times if i had known that su casa would not honored their bid. get it in writing folks. read more