I had been going to Villa Toyota for over 6 years for service on our families' vehicles…read more I visited 5 months ago for an oil change, and paid ~$80 for the oil and basic service. I scheduled an appt. for an OIL CHANGE ONLY last week. I expressly told the service attendant that I only wanted an OIL CHANGE. No fluid top-ups, no tire rotation, etc. I came back later in the day to discover that they have now arbitrarily DOUBLED their price for a simple oil change. I was asked to pay $183!!! An OIL CHANGE. They added all sorts of hidden fees and even after being expressly told NOT to do any other services, they billed me for windshield fluid (which was already almost full when I dropped off my vehicle), tire rotation (this was not needed or asked for), and a bunch of other non-requested services/fees. By the way; I checked the fluid level and the windshield fluid was the SAME AS WHEN I BROUGHT IT IN! Liars. When confronted with the price gouging, their service manager just shrugged, and said; "well, the price of everything has increased, so we DOUBLED our costs. Sorry." We will NEVER take our family vehicles to this STEALERSHIP ever again. Trust, transparency and integrity are important folks. This place will just overcharge you for things you didn't ask for, then throw their hands up when you protest. DON'T go to this dealership unless you like flushing money down the toilet.

Woo! The boyfriend and I just returned from purchasing our very first car, and we had an awesome…read moreexperience. I've always been totally freaked out about buying a car - especially a used one. There's so many details, it's a huge financial responsibility and then there's the issue of dealing with a car salesperson. Overall, it adds up to a lot of anxiety. After searching for months for an affordable car with good resale value we decided we wanted to purchase a Toyota Yaris. We then decided we wanted to go through a dealership and hopefully find something a few years old, but with not too many kilometers. After literally searching through every Toyota dealership in Ottawa, we expanded our search to outlying area and DING! We found a sweet deal at Villa Toyota in Gatineau. After making an appointment to see the car, I fixated on what the experience would be like and worked myself into an anxious, awkward person before our test drive. Our Salesman, Eric, was fantastic. Soft-spoken, kind, patient and knowledgeable, he was a first-time buyer's dream. He answered all our questions without making us feel like amateurs. After walking us through the process (with no added pressure, I might add), Eric passed us over to finance where we met with Ginette, who was also incredibly patient, knowledgeable and kind. You can tell she knows what she's doing and she was honest and up front about everything. She didn't pressure us in any way, but advised us fairly. We ended up getting an amazing deal and an added extended warranty. Yes, getting out to St. Jospeh Boulevard was intense, but it was SO worth it in the end. Don't be flustered that the staff are mostly French - they're very clear about everything and are great at explaining things. Everyone we came in contact with from the receptionists to Eric, Ginette and the manager (who personally emailed us to congratulate us on our purchase) was absolutely wonderful. If you're in the market for your first time car, get in touch with Eric. I'm sure he's awesome if you're looking for your second, fifth or tenth as well :)

Poor scheduling and communication from Ottawa Honda Service…read more My car wouldn't start due to an ignition key cylinder issue. I had it towed in the day before my Wednesday appointment to give them a full extra day. By Wednesday afternoon, no call. I reached out and learned they were running behind because 4 jobs had carried over from the previous day. I rented a car, expecting mine back Wednesday or Thursday. Thursday: they diagnosed it and said parts would arrive Friday. Friday: Vicki in service told me parts were in, but they couldn't schedule a technician for the key coding--even though they had someone for the install. No guarantee of Friday completion. I extended my rental to Monday. Monday: still no guarantee, but they did finish. When I picked up the car, Vicki wasn't there. I asked two staff members about the delays. One said she didn't know; a male colleague chimed in that they were "waiting for parts." I pointed out that Vicki had confirmed parts were there on Friday. He had no reply. I said I'd write a review instead of waiting for a callback--and neither staff member seemed surprised. That lack of surprise tells me this is routine for Ottawa Honda's service department. So here's my question: if a dealer's service department can't schedule properly, doesn't apologize for repeated delays, and gives conflicting excuses when confronted--should you trust them with your car?

On June 15th, I scheduled an appointment due to an electrical issue with my Honda Pilot,…read morespecifically observing sparks when the vehicle was powered off, followed by an alarm activation and screen anomalies. Given that my vehicle is still under warranty, I was informed after a 2.5 hours diagnostic period that the issue was a loose bolt in battery, when i went to work iexperienced recurring beeping and sparking. This is a safety issue this shouldn't take it lightly. I will no longer be utilizing the services of this dealership. Now every time I park my car I have to disconnect the battery which is unacceptable for the car under warranty. UPDATE JUNE 17TH 2026. I TOOK IT TO DEFFERENT HONDA DILERSHIP AND THEY DIAGNOSED WITHIN 30 MIN. IT'S A MULTIPLEX SMART MODULE PROBLEM. OTTAWA HONDA SHOULD HIRE MORE PROFESSIONAL AND EXPERIENCED MECHANICS.

I purchased a car from Mark a few weeks ago. He's great to deal with. This dealership is super…read morefussy abut the condition of the cars they sell on their lot. He was very easy to deal with and I felt was very fair. I'd certainly buy again from this dealership as they go above and beyond for their customers. If you see a car online or on their lot, check it out. Their prices are GOOD and you'll get a decent vehicle! Thanks again

I am so happy with the level of service I received from Mark and Fady. They were helpful and…read moreaccommodated my couple of requests, and most of all, I love my new car! Thanks guys!!

I wish they had negative buttons. 1 star is about 20 too many…read more Save yourself the pain and aggravation of this first rate fraud outfit. Looked at a car and didn't make a full deal yet. Havent signed a single piece of paper and now find my credit bureau with many inquiries that aren't authorized. Left without a single piece of paper saying what I was interested in and no contact info from the sales guy and finance guy. Very unproffesional people. I tried calling in to talk to the guy that I was dealing with and couldn't remember his name. The girl answering the phone and told me that she was busy and to call back. It took me by surprise but I did try later. This time she was just as rude and wanted to know why I wanted to talk to this guy and I wanted to get his email to forward docs to them. I ended up ending the conversation because she was too rude. I tried calling back later to talk to this guy named "Bob" he hung up on me. By now I have lost confidence in this organization and went back to Hull to get my deposit back. Ended up talking to the Manager and Owner and told them what had transpired. "Bob" showed up and got involved in the conversation. Mentioned that he only sent the info to the one Bank. He didn't call up a credit report from this store. I get an email from Equifax much to the contrary. Manager totally dissed the finance and sales guy behind his back and then called him up on the shortcomings when he did show up. They assessed the value of my trade wrong to the tune of about $8000 from any other dealer on Sunday. Now finally today they want to relook at the truck and give me more money. Stay away because they are full of crap and will lie there way to sale. They give used car salesmen a bad name, if that is possible.

NEVER purchase your next vehicle from Mega. We purchased a 2010 Jeep Patriot in Sept 2014. At the…read morepoint of purchase, we were told a bunch of lies to get us to buy; the car was driven on the highway only, no mechanical issues, never used for towing, and it hadn't been sitting in the lot long. As soon as we took possession, we noticed suspension issues, lots of creaks, a major interior moisture issue, problems with the ventilation system, strange smells and a couple of weird clunks when we hit a bump. We had them take it back to have it repaired - a week of rude service or non-existent service staff to answer calls. We had to bring it back 3 times, each time they said the car was in great shape, yet each time they attempted fixed something else. In our service notes, it shows where we repeatedly asked to have the rear suspension checked - repeatedly. They 'couldn't find' any issue. About 6 months later, less than 20k put on the car, we brought the car to our local Jeep dealer to have some new summer tires put on. Unfortunately, they couldn't touch the car due to "repairs that should have been made more than 6 months ago." It was so bad, we had to trade the car in and buy a new one. All the lies they told us were suddenly coming out. The total for the repairs were over $3000. We tried to contact Mega, but nobody would even answer our calls. Some poor salesman tried to get the owner and management to listen, but he was told to stop communicating with us. We sent many emails and made many phone calls, but they wouldn't respond. Save your time, your money, and your sanity by NEVER going to Mega Mitsubishi, Mega Automobile, and Rally Mitsubishi.

I strongly advise others to avoid purchasing a car from Car On…read more I had a very disappointing experience with Car On Auto Sales at 1700 Cyrville Rd, Ottawa. The issues began after the purchase. Customer service has been very poor, especially once the sale was completed. Concerns are often left unresolved for weeks, and it feels like you are constantly waiting without proper follow-up or support. We purchased a warranty, but later found out that basic issues such as heating and cooling are not covered, and even diagnostics are excluded. This was not clearly explained at the time of purchase, which was frustrating. The service centre experience has also been disappointing. Booking basic maintenance such as an oil change has been inefficient and slow, with limited availability and poor scheduling coordination. On top of that, after a service visit, there was damage found on the vehicle, which added to the frustration and lack of confidence in their handling of the car.

** BEWARE OF CAR-ON AUTO SALES **…read more I purchased a used car from them late October 2023 and within my first few days of ownership I discovered the car has issues. A worn clutch throw-out bearing (aka thrust bearing) and a non-functioning rear defroster. Dealer made me wait a week to see service. My purchase included a 30-day money back guarantee if not 100% satisfied, and a 90-day power train warranty. Service checked, but said there was nothing wrong and sent me packing. Both issues persisted so I called again, waited another week for service. Again, I was told nothing was wrong and the squealing sound is normal. The rear defroster felt warm to their 'touch' so they did nothing. It never worked. I cannot drive an unsafe car so opted to return it as I was within my 30-day 100% guarantee window and I was not 100% satisfied. They charge 15% re-stocking fees, safety check fees, detailing fees, de-registration fees and mileage fees which effectively meant they robbed me of over two thousand dollars to returning the car. Read the fine print people! I had bought new winter tires and rims from another garage a week after taking delivery of the car, and these were on the car when it went in to service the 2nd time. I of course returned the summer tires and hubcaps when I had them re-purchase the car. Once returned, it took me a week to have this dealer return my winter tires and rim. Horrible situation! The bottom line is Car-On offers a 90 day warranty but won't honor it. I would avoid this place at all costs. Staff only use first names, they never call back, they refuse to provide an email address or even give proper paperwork to buyers. Customers are given no record of any service under their warranty so cannot prove anything. I am sure they would deny ever having looked at my car. I so very much want to leave zero stars! Treating customers with total disrespect like this is wrong and I reiterate ** BEWARE OF CAR-ON AUTO SALES **.

I recently purchased a vehicle from Denis Auto. Company policy states cars over 7000$ are safety,…read morecertified and have a 1 month warranty. I purchased a 2012 volkswagen that cost 10995$ -- Again, when purchasing vehicle, It was guaranteed certified and safety checked. Upon taking the car to the volkswagen dealership, it was discovered that the suspension is very badly damaged and dangerous to drive and rear brake caliper is 100 % seized, the e-brake is innoperable because of the damaged caliper and is damaging the transmission, engine and have possibly damaged other components. In addition, part of the exhaust under the car is falling apart due to a rusted out section. Under SAAQ mechanical inspection guide sections 4, 5, 7 (suspension, brakes and exhaust) these components do not pass or meet safety requirements and either were not checked were not properly checked or I was lied to. Heard back from "admin" saying because the car belonged to one of their sales people it wasn't considered a dealer sale, even though it was clearly listed ON THEIR WEBSITE their response: " It is a private sale so denis auto has no relation in this transaction so!" no offer to make this right, no apology STAY AWAY FROM THIS PLACE Lied about the condition of the car Lied about safety Lied about certification

Bought a used car there, great experience, no nonsense, straight talk, no buy pressure. Fixed…read moreissues they found and I noticed without any arguing. Would highly recommend.

N'allez pas sur place avant d'avoir appelé. Comme ça quand le vendeur va vous manquer de respect,…read morevous allez pouvoir lui raccrocher au nez. Je donne 2 étoiles au lieu de 1 en raison du jeune qui s'est occupé de moi et était très gentil pendant l'essai routier. J'arrive au vendeur. J'aimais le CX50 vert mais je voulais des pneus tout-terrain. Je lui dis "je serais intéressé mais je voudrais des pneus tout-terrains. Si vous me créditez..." Il me coupe la parole, me tutoie, "je t'arrête tout de suite, nous on fait pas ça". Je lui dis regardez vous chargez $600 de frais d'administration. Coupez ça, laissez-moi les tires et je suis intéressé. Mitsubishi m'a fait cette deal mais j'ai pas..." Il me coupe encore, visiblement irrité, "on peut pas faire ça, je dois te charger plein prix". Je lui demande "Êtes vous vraiment prêt à perdre une vente pour un simple set de tire" Il répond en levant ses bras "ON S'EN FOUT. Jva le vendre anyway". Après il a essayé de me vendre un méridian couleur sable qui a ces tires mais comme 3000$ d'affaires inutiles dessus. Oh et quand j'ai demandé le prix total il dit "Il me faut vos informations". Quand je suis parti, je lui ai dit 1- qu'il venait de perdre une vente pour un set de tire 2- d'être plus poli avec les clients et 3- je lui ai souhaité bonne chance pour la période des tariffs. Alors appelez avant d'y aller pour rien.

Great service, fast appointments, great prices. Very satisfied. Would highly recommend. Owner Bob…read moreis very polite and knowledgeable.

I can't say enough good things about Bob. We rely on him for absolutely everything car-related. He…read morealways has time for us, (even when he's very busy), and the turnaround is very fast. He's honest with me, and his rates are 100% fair and competitive, especially compared to big commercial places. Also, he REALLY goes the extra mile to help out if you're in a jam, and makes sure you have all the information. I 100% recommend him!

I want to share my experience to help other consumers be more cautious…read more In 2024, I purchased a Toyota Corolla Hybrid from Tony Graham Toyota and was sold an additional rust-proofing service (Sharkskin) for over $2,000. At the time, it was presented in a way that made it seem important or recommended. However, after following up later, I was told that my vehicle does not actually require this service. This left me feeling misled and disappointed, as I paid a significant amount for something that may not have been necessary. I strongly encourage anyone purchasing a vehicle to carefully review all add-ons, ask detailed questions, and confirm whether such services are truly needed before agreeing. Please make informed decisions and protect yourself.

I've been a customer of Tony Graham Toyota for 15 years. For the first 5 years I was begrudgingly a…read morecustomer. They were (and still are) the closest Toyota dealership to me, and I had to take my car to a dealership when I got all those manufacturer's recall notices, right? For those first 5 years I found the staff rude and condescending. But then I noticed a change and for the last 10 years or so, I have only had good experiences at Tony Graham. I did notice that the rude and condescending staff no longer work there. Good riddance! Less than 10 years ago I bought a car at Tony Graham and it was a good experience. I knew exactly what I wanted and how much I was willing to pay. No pressure tactics, no games, it was quick and easy. I've brought my car there for several manufacturer's recalls, I bought my snow tires there (admittedly more expensive than non-dealership shops, but service is good here and they come across as more professional than some places I've been to with my friends), and most recently I got my tires changed there. Admittedly, I don't go to Tony Graham often because my dad, although not a professional, is knowledgable when it comes to cars and does all the routine maintenance for me like oil changes, swapping out winter/all seasons tires, even replacement of brakes. However, most recently he was unable to change my winter tires for me so I went to Tony Graham and had an excellent experience. We were (and still are) in the midst of the Covid-19 Pandemic. They had good safety protocols. I had an appointment that I made several weeks prior. I got reminder emails and texts of my appointment. I dropped off my car and they Ubered me to work free of charge (they usually have a courtesy shuttle service but it is not running due to the Pandemic). When my car was ready they called me. They were willing to Uber me to the dealership but I got one of my friends/colleagues to drive me there instead. They gave my car a complimentary car wash (they had asked me if that was ok when I dropped off the car. You want to wash my filthy car for free? Heck yes and thank you! Lol). The technician noted that there was too much anti-seize on all wheel studs and that was unsafe (oops, Daddy was too zealous with the anti-seize I guess, hehe) and they wiped the excess off. Thank you Toyota technician! What great service! Everyone I interacted with was super nice from the advisor who took my car initially to the staff who finished the transaction with me. The changing of winter tires to all seasons tires cost me $49.99. Their self-serve coffee/tea section is currently closed due to the Pandemic but in normal times they have a Van Houtte drinks machine and the French Vanilla drink is great, lol. Once upon a time they had a small cafe with some pastries and lunch items, but that closed a few years ago when they renovated. Their waiting room is nice and their washrooms are clean. I have a much more favourable opinion of Tony Graham now than I did over 10 years ago.

This place is the worst dealer i ever had to deal with…read more First, they wouldn't give me jack squat for my trade, well bellow every other dealer i was at. Fine, but the director or whatever, gave me that sale pitch about how it was my only option. pressure sale, really bad bad bad. After agreeing on a price and what was include in the price. He tried to screw me over by adding 2000$ on the final price of the car just before i sign the contract. REALLY? without telling me of course. After i caught him in the act, guy got really rude because i didn't want to close off the deal. i can't imagine how many people not so good with number this dude bumper the price up without their knowledge. that is called stealing.

I dropped by on Wed morning for multiple electric repairs. I was told to book appointment on 8am…read morenext day with the electrician. So I came in on time the next morning, and I saw the senior electrician. After brief talk, I was told that he need to call a guy (the guy) from 3rd party company (York Electronics), and he can only come in the next day (Friday). Ok then, I booked another appointment on 8am Friday. And I told them clearly, I want to talk to the guy, because I want to provide detailed information before he start diagnose. So, I came in the 3rd time, 8am on Friday. I said again that I need to talk to the guy before he starts. I sit on the chair to wait for the guy to show up. And I WAITED 4 HOURS, UNTIL NOON. The 3rd party guy called in and said he won't be here until around 1pm. OK then, but I have work schedule at that time. So, I double confirmed with the dealer that they will call me when the guy arrives. Then I left for work. At 2:30pm, I done my work, but I still haven't received any calls, so I called them. And they said "Oh, the guy did one-hour diagnose and just left a few minutes ago". This really pissed my off. I waited 4 hours and confirmed 3 times with them that I need to talk to the guy. What pissed me off even more? I came to get my car, found the guy cut bunch of wires and left with a big mess, and he didn't find what's the issue. He left just because one-hour time's up, not because the issues were found. If I had the chance to talk to him, problem probably already been solved. The dealer handed me a bill of $136 for one hour's labor. on the bill, there's not even 2 lines of issue description. I asked them to provide a more detailed report on the diagnose (e.g. job progress, error codes, inferences and early conclusions etc), such that I can take it to another more capable dealer if I want. They said "No, they have to do their own diagnose!" So, what did I pay for??!!! And MY 4 HOURS' WAITING TIME??!! Following up the response from their manager, I sent them a email, but never heard from them again. All seems they just put up a show here.