I want to share my experience to help other consumers be more cautious. In 2024, I purchased a Toyota Corolla Hybrid from Tony Graham Toyota and was sold an additional rust-proofing service (Sharkskin) for over $2,000. At the time, it was presented in a way that made it seem important or recommended. However, after following up later, I was told that my vehicle does not actually require this service. This left me feeling misled and disappointed, as I paid a significant amount for something that may not have been necessary. I strongly encourage anyone purchasing a vehicle to carefully review all add-ons, ask detailed questions, and confirm whether such services are truly needed before agreeing. Please make informed decisions and protect yourself. read more

I've been a customer of Tony Graham Toyota for 15 years. For the first 5 years I was begrudgingly a customer. They were (and still are) the closest Toyota dealership to me, and I had to take my car to a dealership when I got all those manufacturer's recall notices, right? For those first 5 years I found the staff rude and condescending. But then I noticed a change and for the last 10 years or so, I have only had good experiences at Tony Graham. I did notice that the rude and condescending staff no longer work there. Good riddance! Less than 10 years ago I bought a car at Tony Graham and it was a good experience. I knew exactly what I wanted and how much I was willing to pay. No pressure tactics, no games, it was quick and easy. I've brought my car there for several manufacturer's recalls, I bought my snow tires there (admittedly more expensive than non-dealership shops, but service is good here and they come across as more professional than some places I've been to with my friends), and most recently I got my tires changed there. Admittedly, I don't go to Tony Graham often because my dad, although not a professional, is knowledgable when it comes to cars and does all the routine maintenance for me like oil changes, swapping out winter/all seasons tires, even replacement of brakes. However, most recently he was unable to change my winter tires for me so I went to Tony Graham and had an excellent experience. We were (and still are) in the midst of the Covid-19 Pandemic. They had good safety protocols. I had an appointment that I made several weeks prior. I got reminder emails and texts of my appointment. I dropped off my car and they Ubered me to work free of charge (they usually have a courtesy shuttle service but it is not running due to the Pandemic). When my car was ready they called me. They were willing to Uber me to the dealership but I got one of my friends/colleagues to drive me there instead. They gave my car a complimentary car wash (they had asked me if that was ok when I dropped off the car. You want to wash my filthy car for free? Heck yes and thank you! Lol). The technician noted that there was too much anti-seize on all wheel studs and that was unsafe (oops, Daddy was too zealous with the anti-seize I guess, hehe) and they wiped the excess off. Thank you Toyota technician! What great service! Everyone I interacted with was super nice from the advisor who took my car initially to the staff who finished the transaction with me. The changing of winter tires to all seasons tires cost me $49.99. Their self-serve coffee/tea section is currently closed due to the Pandemic but in normal times they have a Van Houtte drinks machine and the French Vanilla drink is great, lol. Once upon a time they had a small cafe with some pastries and lunch items, but that closed a few years ago when they renovated. Their waiting room is nice and their washrooms are clean. I have a much more favourable opinion of Tony Graham now than I did over 10 years ago. read more

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I had a great experience at TGT. Mahdi is very helpful, I was in and out less than an hour. He was able to find me a vehicle that suited my needs. Thank you for the great customer service. read more

*SALES MAN THREATENED TO KILL ME* I was dealing with John, I told him I was going to check out other dealerships before i make a decision. He convinced me to leave a deposit with him to keep the car safe, I then gave him a $500 Blank Cheque, (meaning anyone can fill their name in) He later on calls me and asks if I have made a decision, I tell him theres another dealership offering winter tires and if he can do the same, He then starts yelling and saying "im a waste of time, and i dont do business with people like you" he then went to say "Ill take your 500$ cheque and use it for my personal use for compensation of you wasting my time" I went in the next morning and went into his office demanding my blank cheque he said he doesnt have it, called me an asshole and said to his managers "GET HIM OUT BEFORE I KILL HIM" I also want to add i got everything recorded, from the phone call and him threatening me, Im contacting head office of Toyota and I have already contacted the police about this situation. The managers ended up giving me my cheque back but didnt seem to care about Johns actions. If anyone wants the recording feel free to message me GUYS! Stay away from Merivale Toyota, if you guys really want a Toyota, GO TO THE KANATA ONE! they are much nicer and give better deals! read more

Amazing service department! This 5 star review is referring specifically to the service department: my family and I have been quite loyal Toyota customers, and since my husband is military, we have moved around quite a bit. We have always had our car serviced by Toyota and I can honestly say, the service department at Tony Graham has always been exceptional. The operational hours are fantastic (open till 2am on many days to assist with those uncontrollable accidents), and the staff are always going above and beyond to assist. Ask for Eric - he has been there for over two decades and will do whatever he can to help. The sales side: I'm not a fan of "sales people". We recently purchased a car from Tony Graham: our sales rep was ok - a little to quick to agree with everything we said, but again it's sales. The sales manager was pretty good, didn't try to force us to buy anything we didn't want, and overall we came away feeling good about the deal. We recorded some pretty great customer service after we purchased the car as well which was unexpected and nice. The sales portion of the dealership would still probably get a 4/5 star rating from me for the overall experience, but this is based on my previous encounters with sales reps: not necessarily pleasant, but better than most. read more

Tony Graham Toyota - Venza! - Car Dealers Near Me - Ottawa, Ontario

Toyota lost yet another repeat customer today and over what I thought would be an easy solution. It all started with a recall of all things but that wasn't the issue, it was the lack of customer service. I've been reading other posts on here and wish I had before buying my Tundra because I probably would have decided not to. It's not like the Tundra is cheaper or more fuel efficient than any other truck in its class. So if you ever try to log a complaint with Toyota Canada all that you will hear is that all dealers are independent over and over again, it has to be a line they are told to say. All I wanted was not to be forced to go to one particular dealership to complete a recall but that wasn't something they could deal with. I'm not sure if Toyota realizes that the customer support agents are the face of the company and if they don't care at all if a customer stays with Toyota or not then this company has problems. The agent let me know that he could not make calls out or contact dealerships in any way. He also let me know that he had no way of contacting any higher management. I had to ask then where my complaint would go if he had no way of communicating with anyone else? It was pretty clear that the dealership being independent would never see it, so why have a complaint line that has nothing to do with the business you are taking complaints on, I know so you can just trash them after the call and move on. I wrote out the entire ordeal below but I realize not many people will read that far or look at it as I do when reading reviews (with a grain of salt), which I now realize lets companies continue to provide less and less customer service. I'll try and keep this as short as possible as this started back in Jan 2022 and has yet to be resolved. To start I received a recall notice from Toyota for my block heater and made an appointment. I got to the dealership and they said the recall is only to remove the block heater and not replace it, I could however sign a waiver to keep it installed at my own risk. I found this confusing as I paid extra for mine during the purchase, so I started asking questions and that's when they decided to look up my model and found out it was one that is actually being replaced. This was the first sign that I probably should have gone elsewhere but I thought not a big deal everyone makes mistakes. So they let me know they could only remove the heater that day as Toyota doesn't have the replacement parts right now and that they would contact me when they do. I waited till June and I received another recall notice, so I decided to call the dealership, they first started talking about the removal and not replacing again, so I had to explain everything once more and then they came to the same conclusion again and let me know that they now have the parts. So I booked an appointment, they called and texted the day before to remind me about the appointment. The next day I dropped my truck off at 11am and said I would be back to pick it up at 6pm that night. I went back that night to find out that they had done nothing and my truck just sat there all day, as they said the parts weren't there. At this point I had driven there twice and had someone else drive there twice as well for no reason. With the price of gas and the time wasted, a simple phone call letting me know before I arrived back would have alleviated the entire problem, but they hadn't bothered. I was done with the mistreatment by this dealership so I wanted to have the block heater installed by a different dealer. This is where Toyota really let me down, apparently since the original dealer ordered in my part I have to go back to them and the second dealership cancelled my appointment. So no matter how they treated me with a lack of respect and even the decency of a phone call. I must go back. I tried to have Toyota Canada contact them to have the part shipped from one to the other or to send another part from the warehouse but they said they were unable and more like unwilling to do so. The agent kept saying he gave me options, which was for me to call the dealership to have the part sent over to the other dealer. I said you know that is just going to be a fight and they will try and charge me for something in order to do so. I will end up trying to do this and maybe I won't end up arguing with them and wasting more time but so far the way Toyota treats its customers I highly doubt it. I should mention that the second dealership tried to defend the first blaming COVID etc before even knowing any of the details, which only further shows that the customer is never right in the eyes of these independent and consequence free dealerships. read more

This post is just to make everyone aware that a used car from any Toyota dealer is just a used car unless its Toyota Certified and even then get it inspected elsewhere . I always felt that buying a 2017 rav4 w 37000kms from a toyota dealer would be a safe purchase as in my mind it would have recieved a basic refresh..oil change,air filter and decent tires. All these items were dirty or worn out. Long story short I called out this vehicle as a piece of junk that had had only basic maintenance done to it. "What do you expect? asked the salesman. Its not a Toyota Certified used car" Why not? I ask. He pulls out the list of what it needs..and it a long one. I learned that day that just because its a 2 year old car with 37000kms bought from a toyota dealer does not make it a " Toyota Certified "used car. I lerned a lesson but still hoped that the cars a Tonys would be a notch above but I was wrong. They want to blow themout with as little repairs as possible to keep the used car cost as low as possible. No we had to ask for the list of repairs needed to make it a TC used car and trust me the thing needed tires, front and rear brakes and many other small items..basically 3000$ to bring it up to my expectations for a good used car. What a shocker that was... Bottom line BUYER BEWARE on these lease returns at toyota.. And we ended up buying a new one ...just sick at looking at junk at ALL our local dealers read more

What a horrible experience at this dealership. Very high pressure sales tactics. I visited the dealership last Saturday to test drive a Camry Hybrid and while the Sales Person was very friendly the female manager on duty was just the opposite. You should also be warned of two scams that they try to include in their "upfront and transparent fees" that they have nicely lamented on each of the sales person's desks. These included the true mandatory fees of freight, A/C and Ontario Tire fees, but they also try to stick you with some scam service called Globali and Walkaway Insurance. These are not mandatory and in fact if you do a little research on some car buying websites not even remotely recommended. After repeatedly challenging them on the two fees they did finally relent that in fact they were not required. I did some follow up by calling the Ottawa Police Department to ask if they ever used the Globali service when tracing a stolen car and the person I spoke with said no. And in fact the Globali service never pays you any money direct. They only pay the dealership you purchased the original car from money toward a new car in the event your car is not recovered toward the purchase of a new car if and only if you buy a new car from the same dealership. LOL. Just my opinion, but keep your distance from this one. There are more reputable dealerships a short drive away. read more

It is unfortunate that the after sales services is disgusting as the sales portion was excellent. I have purchased 4 Toyotas. and thanks to the inept service department I have moved to Honda. After first purchasing the last Tacoma (2017) in March it developed a leak The Service Rep said I should have noticed it earlier considering I picked it end of Nov. I replied something about mother nature and the fact that things had been frozen until March might play a part. The Service manager assured me they would take care of it air out the truck as it was a major leak around the back window so much so the seat back was thoroughly soaked. They sent it back saying they could not find anything. I recorded the waterfall coming in around the top seal of the back window and investigated it myself. The rear upper brake light was cracked and leaking. As I explained it to the Service Manager he replied " that is no OEM. I said well it must be as I have not touched it I have a hard cover tonneau you installed that has not been off the truck. Finally they replaced the light but did not clean the interior or even drain the water. Each time I visited for Service I had to explain not once but twice that I was not paying for the mandated service as it was covered under the extended warranty. This information was on the screen in front of the writer who chooses to ignore it and attempt to invoice me. Twice my wife picked up her car and she not realizing it paid for it. When I called to complain and get my money back I was told sorry we will just give the next one free of charge. But they are all free of charge He said no after the warranty expires. I never got my money back as I dumped both vehicles before the warranty expired. The parts department called me and told me a taillight was in. Bill on the Service desk tells me it is about $20.00 to install. Tony Graham doesn't pick up the phone for $20.00 so I picked it up and installed it myself. Eleven times I was called by the parts department to come and pick up the part after i had already picked it up. It finally stopped after I told them them to return it I don't need it. I was told sure but there is a restocking fee. I said sure take it out of the money I already paid and return the rest to my credit card. I never saw a return but the calls stopped. Even after the Payout from Toyota has been received i am still getting calls from the service department to schedule appointments that are over due for the warranty. I could go on as this is simply a sampling of the horrendous Service I have received from Tony Graham Toyota. But I highly recommend you shop else where. Tony Graham died and took his customer service with him. Each one of these incidents have been reported to the management of Tony Graham and to Toyota Canada but sadly zero effort to correct. read more

In 2015 i bought a brand new Toyota Corolla LE and my mother bought a used 2012 Toyota Corolla from this dealership on the same day. My sister bought 2 brand Toyota Corollas from here back to back. Needless to say, we as a family have been loyal to Tony Graham. However i m so dissapointed in this place now that i traded in my 2015 Corolla for a 2014 VW Jetta at VW Myers in Kanata within 3 days of the rude and dissapointing treatment. Service had been good except one time where an employee made a rasict/sexist remark, but the manager was all ears to our complain, and the employee apologized during our next visit. Another time, an employee under quoted us on the price of a repair, we reached a deal with the service department where we only paid 50% of the real price, although the original quoted price was far less than what we ended up paying. Another time, the service department chastised my partner in front of me for having the winter tire direction wrong, however, after closer inspection, the service department had mounted the tire on the rim the wrong way when i bought the car brand new. No apology was issued by the service department. However the most disappointing service was when at the end of 2018 I got an email from Tony Graham saying i would receive a discount if a purchased another car from them since i have been a loyal customer. When i went in decided to buy a used 2014 Prius V from them. I even paid the deposit, however the problems listed below stopped the sale. 1) The financial advicer at Tony Graham insisted that we buy a $800 theft prevention package that he said was optional but mandatory. Go figure! 2) He also misquoted us on the price of the car, and when we brought it to his attention, he immediately stood up and gestured to us to leave his office like cattle before using his words to tell us to wait in the lobby, so he could check with his supervisor. His supervisor agreed with us. 3) So we told him lets sit in the lobby and get all the details right before returning to his office to start the paper work to avoid being kicked out of his office again and again. At this point, he flat out told us that the deal is off, and he is not going to sell us the car. The supervisor came and told us to come in tomorrow and he will arrange for us to deal with another financial advisor. 4) By the next day, i was so upset with the treatment, that i decided not to go ahead with the deal, so i communicated to the supervisor that im not going ahead with the deal, and i m coming in to get my deposit. When i went in, the salesman gave me a hard time for cancelling the deal, even though his team member, the financial advisor had no problem cancelling the deal on us. 5) Tony Graham was giving me $10 000 for my trade after hard negotiation by me, and VW Myers gave $11 600 for the same car right off the bat. All in all, this is why i m very dissapointed with Tony Graham. I am now the proud and happy owner of VW Jetta TDI with unlimited free car washes as long as i own the car and a lifetime lubricated powertrain parts waranty except wear and tear as long as i do my services on time with them for a slight premium. :) read more

Awful service. Will never come back to tony graham. My experience with Toyota has always been great so it is really disappointing that this location is not as customer service focused as other dealerships. read more

Used car manager: Kris Macfarlane was extremely rude and offensive to us. I have bought cars from over 7 dealerships on my life so far. This is my worst experience by far. The story: I was in the dealership with my wife trying to get a deal on a used Toyota Corolla. The posted price of the car is $15,095 (tax in). As i was trying to get a $95 discount so i pay 15k even, used car manager Kris Macfarlane told me in his own words "I feel like i want to stand up and leave" along with other comments like "This is 2017 not 2002, people dont do business like this any more" like if i was a caveman or something. It was very offensive. I wonder why he was this rude specifically to us and not accepting our comments/concerns, i saw him he was very nice and spreading smiles to other people around us!! Would it be because of our religious background?!! Hate to this in Canada. Also we were promised that the car would be cleaned from inside when we pick it up, and it was not. read more

Booked to have winter tires installed for a 2018 Rav 4 on Nov 7. First available date is Dec 10. Too long to wait.

I have used the parts department for decades and they have always given great advice and excellent service.

Tony Graham Lexus and Tony Graham Scion Toyota are two locations now. Both dealerships provide excellent services. I have recently purchased a Lexus vehicle, they provide free loaners, they have a lounge where you can watch tv and go on wifi - not to mention a coffee bar which provides variety of Tassimo products. Oh there's free snacks too. Everytime I leave there, I get a rose too! I used to own a vehicle from Toyota. They do not provide loaners because loaners are only for Lexus customers. There's also a lounge where they provide complimentary beverages and a cafe where you can purchase all sorts of food from snacks to sandwiches and soups. They have an express lube service too where you get your service done within 20mins. And the service open til 2am!!!! read more

I have a 2007 fj cruiser and have had it since 2007. I have had it serviced here for 5 years no oil changes but everything else. They are always very kind and courteous. However their work quality is atrocious. Always greasy handprints on my truck. The most recent time I was there and was told that I needed some break work. I coul ding afford it all at that time so I replaced the rear pads a they had to be done. This was march 26 2014. Today is July 3 2014 and I coul hear some grinding so took my truck for an oil change and free brake inspection from Midas. They informed me that my rear brakes were metal on metal an needed to be replaced ASAP. I pulled out my bill to confirm then had Midas show me. It was blatantly obvious that the brakes were not done ! I contacted their service and they informed me that it would cost me $60 for the inspection then if it was found they were worn it would be under warrantee but not the labour of course. But they were very polite about the situation...... read more

Was at their Kanata location...trying to negotiate a deal on a new car and a used car...was told by sales rep Taylor after he went to speak with the manager...."my manager is angry he feels you should shop before coming here".......I guess going online checking prices of new and used..... knowing the market..... then asking for their best price is a no no..... anyway whatever the reason telling the customer the manager is angry not the smartest thing lol....yep no car bought today or ever from them read more

My wife and I have dealt with Tony Graham Motors for years and have always been satisfied with the sales and service. The sales person (Jody) was very knowledgeable and accommodating. We got the deal we were looking for (pretty much anyway), and the transaction was straightforward. I have read a few bad reviews here but that hasn't been our experience. read more