Do not recommend says on the site service dogs are free of charge i got put out because of my service animals that i have paperwork for do not recommend unprofessional read more

This place does NOT deserve 1 STAR. My toilet backed up after 9:00pm on Thursday March 17th, 2022. I called the after hours number to request a plunger. The female answering the after hours number was very rude and said that I should hold "it" until the morning hours, or go to Walmart and purchase a plunger. This individual had no desire to help or search for a plunger as a paying guest. This individual then proceeded to block my phone number so I could not utilize it for any emergencies in the future. I was then kicked off the property for having reacted to not being able to use simple yet necessary facilities. Therefore my personal experience while staying at Suburban Extended Stay in Kennesaw a very, very unsatisfactory. read more

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One of the most disgusting hotels I've ever had the experience of being inside. It was advertised as a much nicer hotel that it was.. the hallways were filthy. There were holes in the ceiling, and that was before we even got into the room, which was advertised as a queen bed, and was nothing more than a full the kitchen had no doors on the cabinets we decided to not stay there, yet they insisted that we use the room it will not refund or money. If you want a hotel, that's loud,filthy, disgusting and smells unbelievably bad then this is the place for you if not seek accommodations other places. Also, the pictures posted on this app are not pictures of the hotel itself the rooms and look nothing like this at all. read more

1. The room had a smell&bugs 2.the hall ceilings had holes covered with plastic surround by black mold 3. There was a pipe that busted and flooded the halls with raw sewage. They had house keeping vacuum and dump raw sewage right out the side door. Not a plumber! Finally the police and plumber came. I overheard them say they don't want to fix the issue just clean up,which means under the carpet will be mold. It looks like this has happened before 4. Don't use the elevator,they had an industrial sized fan constantly blowing on the wires in the elevator shaft. Threw all this they refused to move our room,it was smelly and loud our entire stay and I was sick the whole time I was there. Please protect yourself and choose another hotel read more

There are several disappointments. I knew the place was cheaper than many in the area but I had no idea it would be this bad. First point is the clientele is so bad they have a Cobb County police officer patrol the halls. There are several doors damaged from where someone obviously pried the doors open. The elevator breaks. The furnishing are sparse and look like thrift store purchases. The one good thing is the bed was comfortable. However I strongly recommended you avoid this place. read more

I stayed at this hotel for a week, checking in on a Thursday. That night (technically Friday morning) at 4 am, a black man came knocking on my door on the third floor, saying, "Hey, what you got?" It sounded as if I was being woke up to what sounded to be a drug deal, which frightened me. I complained to the managers about it, and the Regional Maintenance Manager told the managers on duty to comp me the night, and I felt better after their sincerest apologies. That night, at two in the morning, I was woke again by the people in the room across the hall playing loud music and having a party. Soon thereafter, the Cobb County Police Department came, loudly knocking on the door of said room, at which point, one of my the occupants came out and was told to keep it down, which he did until no less than seven black men and women came streaming out, talking loudly and once again disturbing my slumber. The next morning, the cheap stucco in the bathroom fell into the floor and sink as I used the bathroom. I took pictures of the fallen debris, and showed them to the front desk and even emailed them to the manager, who had given me her card the day before when I was woke by the drug addict. I also told them that there was obviously no way to find rest, which was the reason I payed hundreds of dollars for a week's stay. Shelley, the luckless receptionist on duty apologized, and told me she would move me as soon as possible because it was Valentine's Day, and I had hoped to have my children visit for a little while that day, and the debris and disturbances had made that impossible, not to mention that I had a date planned that evening. At three, she moved me to a slightly larger room, and told me that there would be no charge for the upgrade due to the ceiling. At four, the night receptionist came on duty, called my room to inform me that I did indeed needed to pay for the upgrade, and because my girlfriend was with me I immediately said I would be down to do so with all due haste. Moments later, the night shift receptionist came knocking at my door, asking if I had moved to said room (which she had just called and the door I was answering), which seemed ludicrous at best. Then she demanded that I pay the $30 for the upgrade, immediately or leave. I offered my card to her and told her I had company and that we were leaving for Valentines dinner soon, and I would sign for the upgrade as we departed. She then raised her voice and ordered me to immediately sign for the up-charge. Now completely humiliated & without any good option, I told my Valentine that I would quickly return. On Monday, I asked when my check out date was ( expecting it to be Friday, per the Regional Manager's bidding on Friday morning) and was once again dismayed to find that the comp had yet to be put into the system. Tuesday morning I was able to speak to the managers that were present on Friday morning, and they reluctantly gave me the one night comp promised on Friday morning. They listened to my complaint about their incredibly rude employee, but racked her behavior to a misunderstanding (not unprofessionalism) and told me that that horrid receptionist would be working that night, which made the rest of my stay awkward and uncomfortable throughout. On Wednesday night, seven Cobb County Police officers were at a room beside me, making noise as they banged on the door, demanding the occupant to answer. I opened the door, not realizing from inside my room the racket was from law enforcement and just looking to see what all of the commotion was, and upon seeing seven of them standing at one door, excused myself, then, another officer tapped me on the shoulder from behind me, frightening me enough to make me jump, as he said, "Are you having a good time in there? I can here your music," as he got in my face to intimidate me back into my room as if my cell phone's speaker could possibly disturb anyone, which is typical of the bully cops we all know and love. On Friday morning, as I departed, a long-time resident told me that the hotel's guest list was daily and voluntarily given to CCPD to be ran against their wanted persons lists because the week before $40,000 worth of drugs and firearms had been confiscated from one room the week before. I don't know if my personal information had also been disclosed, but my attorney may be able to find out. Another guest told me she had received a free night due to being a meal for the bed-bugs. The police were there several times a day, a fact which amused my girlfriend, but appalled me when I realized that this seemingly benign inn was infested with cops chasing crooks. I couldn't bring my kids here, too much for them to handle, and I feel great pity for the multitude of elderly and minor guest whom must endure this hell. The wifi only occasionally works poorly. The water is never hot. Sleep under a bridge before you sleep here. read more

Suburban Extended Stay - Ceiling - Hotels Near Me - Kennesaw, Georgia

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no need to explain anything. DISGUSTING! 1st of all got there and had to wait 30 mins just to check in. then the laundry room smell like booty. got up to the room and half of the rooms looked like they were kicked in by the feds. got into the room it was hot as hell. roaches every where, bed had piss stains. bed was small. everything was just disgusting. read more

Disgusting, and absolutely worst hotel I actually decided to spend my money on. I rarely regret making reservations online to places because even if it's a let down it usually can't go that bad but this place made my skin crawl. Oh not to mention I literally walked in and out my room and wanted a refund immediately and was basically told to take a hike which was totally unprofessional . Total rip off and definitely not worth it, trust me you would have a better experience at a red roof and I mean it! Bed sheets were disgusting, floors were dirty literally saw sticky stains on the floor like they are rarely mopped, hallways reeked of must and odor, dusty appliances and surfaces and based off that you can use your imagination on how gross the bathroom was. Never again and mark my words you can do way better do not book a room here! read more

Do NOT, I REPEAT DO NOT stay at this roach motel. Apparently, I missed the memo about the roach convention because they were out in masses. Little ones, big ones, in the bathroom, by the TV, by the sink. Disgusting. The lady offered to switch me to another room, but why? To see the rest of their relatives SMH. They dont serve breakfast and I had to ask to get new towels; my experiences have been that they were mandatorily changed the next day. Do NOT stay here. Positives: They don't have bed bugs so yeah there's that. read more

This has to be the worst Choice Property, I've ever stayed at. I'm giving them two stars because the lady who checked me in was super nice and sweet. Sooo...to start off, I booked this room for Super Bowl Weekend, because I didn't want to pay jacked up prices because it's Super Bowl Weekend. What I didn't know was, I was going to get a room that smelled horrible, didn't have any hot water, and was going to have to deal with a front desk person who acted like a hoodrat. I didn't have time to complain on yesterday, because I had somewhere to be by a certain time and after driving 12 hours, I just wanted to take a nap. This morning I called the front desk, and was told by Melissa (or whatever her name is), that because it was cold outside, the water wouldn't get hot until after 30 minutes. I informed her that it was nearly 60 degrees outside, so that wasn't a reason to NOT have any hot water. So, she said she would send maintenance up, needless to say, maintenance still hasn't shown up. My husband went to the front desk and said another guest was complaining about not having any hot water, and she was telling him the same BS. I ended up going down, to see about getting some sort of compensation for the inconvenience and she told me that they don't do that here! LIES!! As a Diamond Member, I know what Choice do and don't do. So, maybe she should be retrained or fired because I don't think she wanted to be at work today. Her attitude was garbage and clicking your fingernails as you talk to people, typically gets your ass slapped. I ended up calling Choice Guest Relations, and was told someone should get back with me by the end of the day, annnd it's now 11pm, and I haven't heard from anyone. Goes to show how the owner and GM feels about their guest. I guarantee I won't stay here again. I truly regret spending my money here. Housekeeping didn't come, there isn't even an iron or ironing board, so now I have to walk around wrinkled . Beware of this place!! Oh! One more thing, the towels that are provided in the kitchenette, needs to be replaced. They look disgusting. Oh! I forgot to mention the roach that was in the toilet when we first got to the hotel. Then tonight, there was another one crawling on the toilet seat. I wish I would've read the reviews prior to booking a room here. read more

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The first thing that we saw when we arrive was a Cobb County police car sitting out front. Two officers were talking to a family. Later, we found out, they were our neighbors. The woman at the front desk said they were having a family dispute. I booked our hotel online. The room was $55.50. After estimated tax, it should have been $60.50. However, when we arrived, we were told it would be $68.50. The clerk stated that the extra $8 was tax. So we paid $13 for a $55.50 room? So tax is 23%? I think not . . . Well, you get what you pay for. There was a gaping hole in the ceiling on the first floor (another user has posted a photo of it). The elevator was in bad condition. We were afraid it would get stuck (and according to another user, it has been stuck in the past). The whole place smelled of smoke. The bed was comfortable. There was a long black hair in the bath tub. I don't plan on staying here again. read more

I just stayed they it was decent what I don't like is there's not one person at the front desk after 6pm nor security I came to turn my key in at 6am for work no one there and you guys had a big spill I need to go into details out ... 4048837998 because I have some things to say that's not safe and the hotel was basically not being watched read more

If I could give this hotel zero stars I would. They refused to clean my room and said they could only clean it every 2 weeks on Thursday because of the virus going around. I understood but I eventually ran out of toilet paper. I went to the front desk and they refused to give me a roll they said I had to wait until my cleaning day. So fine, had to buy my own roll. Cleaning day finally came and no one came. I called the front desk and asked if anyone was coming as I was told they were coming that Thursday. They said we only have 2 housekeepers they'll be there tomorrow. So I said fine. The next day came and still no one. I called again and they tell me they're coming next Thursday. I said but I was told they would be there today? She goes sorry they only come Thursdays. I said fine. Once again I waited for the following Thursday and still no one arrived. I called and asked is anyone coming to clean my room again. Once again the front desk tells me there's only 2 housekeepers they'll be there tomorrow. I said you know I keep getting the same story over and over are you sure they're coming?? Before I could even finish my sentence she loudly says they'll be there tomorrow thank you! Ofcourse at this point I was angry and I went off on her. Come to find out this was actually the manager!! She was so nasty over the phone I was so shocked! I've worked as a front desk agent at hotels before and as a hotel employee if a customer is unhappy you have to help them as much as you can or atleast meet them halfway. She did NONE of that. I would have been happy if she just got me new towels or had someone pick up my overflowing trash but she did NOT even try! Finally someone came the next day to "clean", came in afterwards and the tables were still dirty as well as the floor. Basically the only thing she did was clean the bathroom and made the bed. Judging by how my room was "cleaned" I doubt the sheets were new. On top of the horrible service, there were roaches in the room. Just look at the video of my overflowing trash and the pic of the same roach! Gross hotel no wonder there are so many bad reviews!! Just some advice to the manager, learn how to speak to your customers!!! It is amazing how that woman ever got a job in customer service when she sucks at what she does! Horrible experience.. read more

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Luckily my stay was short. I booked this online and should of read the reviews. Well if you read a good review don't believe it. They only clean a room once a week. So if you stay two or three days no cleaning. There is bugs and it's just dirty. Plain and simple The staff was nice but it don't cover up the dirty. read more

This is quite possible the nastiest place I have stayed in my life. We were on the second floor and there was a smell of garbage, bug spray, air freshener and vomit in the hallway all the time. Then the room...... Roaches everywhere. When u turned on the light at night they would just scatter. I watched 17 walk all over the ceiling the last night I was there. I was horrified. The bathroom had caked on grime and hair all over it. I was afraid to let my 7 year old take his shoes off. They have one nice manager who is helpful and trys to get things done considering what she has to deal with but then there is also the most unprofessional, screaming in the hall ways, manager. Some redneck lady who is awful. How she became the manager of anything is beyond me. She has no self control and when we told her about the bug problem she said " I don't care". I thought suburban extended stay was a choice hotel? Well either Choice has no idea or they have really really dropped the ball here. This hotel should be shut down. No vents in the bathrooms. I thought that was law. Window or vent. I would not want to stay in that place again if my life depended on it. I'm scared I may have stow aways now in my stuff. Ugh!!! There we're literally bugs ever read more

This hotel is crap. You can save your money. The kitchen was missing basic necessities. The staff is rude. They're always out of everything. We asked for more towels, the were out. We asked for pots and were told that we would have to wait 3 DAYS!!!! Also the rooms are infested I've seen at least 5 roaches during my stay. Save your time and your money. I would give it 0 stars if i could. read more

Choice hotels customer service has turned out to be the worst ever. It's clearly outsourced to a team that has no empathy or regard for the customers well being. My husband and I recently visited an EconoLodge in the area and had a terrible experience as far as cleanliness and service were concerned. It was like jumping through hoops to get the manager involved. There was no resolution until we reached out to customer relations who provided us with points for a free night at this location (Suburban Kennesaw.) We were informed by customer relations AND the hotel front desk that we could check in any time between the time we made the reservation and 7am the next morning. We drove 6 hours from NC (which is currently flooded and in a state of emergency due to Hurricane Matthew) and arrived shortly after 11pm. There is a sign on the door that instructs us to use the intercom to contact the lobby. The intercom doesn't work. We can see in the hotel lobby and the window is closed and locked. We contact customer service and request a supervisor. Robert who claims to be the supervisor comes to the line and we explain the situation and that we were misinformed. He tells us that we will have to wait until 7am to check in and that we will have to "complain" to customer relations which opens at 8am (which at that point is 8 hours away.) He tells us that there are other rooms available in the area but we do not have enough points to cover them fully and that the current points can not be transferred until we speak with customer relations. He then hung up on me. I have not yet stated in the actual facility (currently waiting for a lobby attendant to arrive) but so far my experience with this hotel and Choice Hotels period has been a nightmare! I would not recommend any one to do business with them as they are not customer oriented and just overall hard to deal with. read more

I honestly would give this place a negative 5 stars or more if I could due the experience that I had this weekend. I booked a room more than 2 weeks in advance and had confirmation of everything. The morning of my reservation I got an email with a whole different type of room than what I had reserved. When I called the employee stated that the manager had done it and they didn't have what I reserved available. When my husband and I arrived to the hotel they stated that they didn't even have a room for me! Mind you we drove 2 hours from home to get there. The girl working stated they don't know what they have reserved until the day of and have to take care of guests who are there and not potential reservations??? Woke up the next morning to find another charge on my card from this place that is still waiting to be returned. This place is honestly the worst hotel that I have ever stayed in. The experience is something that I would never want anyone to go through. read more

This hotel sucks in every way. The shower curtains in every room sent out up right so the whole shower water floods the bathrooms. They run out of supplies and order them but they take over two weeks to arrive. Always running out of toilet paper, their rooms are inconsistent they provide what they feel like for each room they are never the same. The coffee is in a vending machine and they never have sugar or cups for you to use. The best part are the cockroaches everywhere and in every room. The Indan couple that own this place do not care about their customers whatsoever. I have had better hotels and I've stayed at the Stay Lodge in Woodstock GA. read more

Suburban Extended Stay - They always have copper pipes breaking in the walls. Numerous cut open sections. - Hotels Near Me - Kennesaw, Georgia

I booked a room at this hotel from 03/04/2016-03/06/2016. After a 6 hour drive to GA, I arrived at Suburban in Kennesaw. I had to wait 20 minutes to check in because the agent was helping another guest before me, which is fine. However the manager was there, and would frequently walk by the counter to get to her office. She never assisted me, while I waited. I overheard the guest speaking to the agent, he told the agent that a maintenance man was walking down the halls, drunk and shaking handles on the door. The manager stepped out her office and said she knew of the incident. At this point I started to become worried. The agent finished with the guest and then helped me. I checked in using my credit card. The agent who helped me was very nice and assured me this hotel was a okay to stay regardless of what the prior guest was saying. I checked in, the agent gave me the room key, and I headed to the room. The hallway ceiling leading to the elevators literally had holes in the ceiling, I saw at least three holes (4x4 HOLES) there were several patches that were unpainted. NOT A GOOD FIRST IMPRESSION! I finally find the elevators, because there were not any signs leading to them. Get on the elevator and it seemed of urine, the light cover had bugs in the lens, and the plastic signage in the elevator were scratched up. Once I got off the elevator, the hallway smelled like a mixture of roach spray and smoke. UNACCEPTABLE. I get to the assigned room, opened the door, and the wall was not painted. It was clear that the wall color was beige and looks as if someone peeled the paint away. The bed looked as if someone was laying on the bed (the sheets were not tight on the bed) The furniture in the room was chipped and disgusting... I walked back out and requested a refund right away. The manager did in fact refund my money(146.78) however my card was then charged 73.39 three times in addition to the 146.78. There was a charge on Friday, Saturday, and today MONDAY. I am beyond angry! I want my money refunded ASAP. I never unpacked a bag in this hotel, I was there for maybe 45 minutes (which includes the 30 minutes it took to check in). I plan on writing reviews, and warning my social media friends, family, and theirs friends to stay away from this place!!!! HORRIBLE EXPERIENCE, NEVER WILL GO BACK! read more

We had a number of problems with this place; here is a subset of them: #1) The worst problem relates to guy who's job it is to take out the trash. About 11 pm one night I was sitting the hallway by the electrical room with the internet router (the only way to get working wifi--a second problem--#2) and was treated to hearing the trash guy loudly complaining and cursing about how disgusting the trash was that night. He then left about four large trash bags (of said stinky garbage in the hallway on the carpet in front of the trash closet for the next hour or so), while also leaving the wheeled cart with the rest of the garbage in the main hallway just in front of the elevator so everyone else could enjoy this! That hallway stunk the rest of the time I was at the hotel. There were articles of trash left where the bags had been for the next 48 hours (despite my talking to the perfectly nice and seemingly concerned manager a couple times during that period). #3 Our kitchen was missing basics like a fry pan. #4 The elevator stopped working for over a day during our stay. #5 The keycard readers on one, then the other side of the building stopped working during our stay (for us and apparently all other guests) #7 Our bedding was fine as far as it went but we only got sheets, no blankets We only stayed there because it was right across the street from a climbing gym where my kids had a competition, and never quite got around to throwing in the towel and moving elsewhere--but we should have. It is so cheap but trust me, it is not worth it. Note: I am listing "no wifi" below even though technically they do offer free wifi--it is just so bad most of the time that effectively you should assume it really isn't there at all. read more