I have been trying to reach the scheduler for 3 days, as she does not have a voice mail box. When I called the front desk to leave a message, they had the audacity to tell me to be sure an answer the call on the first attempt. It's OK for me to spend 3 days wasting my time, but not the schedulers. read more

My husband was diagnosed by Suburban Urologic physician Gregory Halenda with early-stage prostate cancer over a year ago. When Dr. Halenda left the practice, my husband was assigned Dr. Albert Geskin. My husband was prescribed finasteride as an essential treatment for his PSA levels. He took it as prescribed until his prescription expired over two months ago. He called their office repeatedly to get a prescription refill. His calls and messages were NEVER returned, so he went without this necessary prescription for two months. Finally, he had an appointment on December 18, 2024, which had been scheduled during his last appointment with their office. During this appointment, he learned that his PSA levels were slightly elevated. His prescription was renewed at that time. While the practice may not consider cancer to be an important issue, it is of critical importance for my husband and me. Their office's disregard for his essential needs borders on medical neglect, if not by legal standards it is. It's outrageous how their office's communication fails, especially in the face of cancer. Along these same lines, I WAS a patient with their practice for bladder and pelvic issues and was treated by Justin P. Isariyawongse, M.D. After the last time I was seen several months ago, I needed another appointment. I tried calling their office for two months, and all I ever encountered was an outgoing voice message. I left several messages and never received a return phone call. I sent messages via their contact form and never received a response. After two months of trying to communicate with their office and schedule an appointment, I gave up. I found a new urologist at Magee who has been exemplary in their communication and treatment of me. Moreover, their front office staff are rude, condescending, dismissive, and lack any human warmth. Suburban Urologic's treatment of my husband and me is shameful. Very sincerely, Debra Holz read more

Since their website will not accept a one star rating (convenient) I'll post it here: Eww yuck....what a disaster from beginning to end. The office staff berates and mocks people for payment and loudly discusses HIPAA sensitive information for all to hear. Train up your people better, and send the blonde with the tragic eye makeup to a cosmetology class. It's no wonder the google reviews for this place is less than 3 and they aren't accredited with the BBB. Awful...I would recommend my worst enemy though read more

Love my doctor but hate everything else about this practice. I have moderate prostate cancer so deal with this office fairly often. Nonresponsive to calls for refills, changes in appointments, or general questions. I am now on two weeks waiting for a refill to a script. It isn't as if I haven't called (4 times over the two week period). At this point, I am out and looking for a new urologist. read more

They used to be good for me anyway. This past year they charged me for work that was paid for by my insurance! read more

Horrible receptionist. Unfriendly and argumentative. One person can turn you off to everything. I have a procedure coming up. When I am done with that then I am done with this practice. read more

Poor Communication Skills; Assumes certain tests will be done without informing patient of getting billing information from your health insurance. I would give them a minus five stars if able. read more