Client service representative was very rude, manager was defensive and not helpful, I have been a…read morechase client private client for 25 years and have never been treated that terrible, these people should never be allowed to work in this type of setting.

My husband went to this location because we were visiting my parents house and he needed specific…read moredenominations of bills for a party and the teller just pointed him towards the ATM and wouldn't help him. Isn't that part of their job? Well the ATM didn't give him exactly what he needed because we need some bills that the ATM did not offer that option. Apparently their customer service sucks and they would rather get paid to sit there and do nothing. This is why their jobs will be extinct shortly. Thanks for nothing! We will go out of our way next time to not visit this location.

Run as fast as you can..... I left Chase and came to TD…read more What a mistake- they hold checks for 6 days until they clear!!! Really? Is this 1980? I'd rather have my money under my mattress than deal with these crooks. Run

Had an issue with another bank opening an Estate account. Thankfully this bank came to the rescue…read more Susanna was great and nice and helped us. She was very informative and explained everything. Highly recommend this bank. Not sure of the other bad reviews on here but I had a good experience. Go in and ask for Susanna.

Looking to open checking and savings accounts. Went to branch and was told i needed arrange an…read moreappointment. I tried calling toll free. Long hold time requested call back. Never got one. Tried emailing contact information. They never contacted me for an appointment. I called toll free again and held. Very nice young lady assured me I would be contacted with 24-48 hours. Again nothing. Will be looking for another bank. Terrible customer service

Check the class action lawsuits & poor reviews against Capital One and you'll realize they prey on…read morecustomers, especially vulnerable seniors with mental disabilities as well as vision and hearing impairments. This branch hires staff, who have not been trained with customer service skills to deal with neurodivergent and/or disabled customers. They approach everything from an ableist and neurotypical mindset with illogical contradictions by assuming you should know what's not written or what they conveniently forgot to share without any empathy to understand or validate their customer's experience or views with an open-mind for win-win resolutions. Worse yet, they blame others as the scapegoat for their incompetence, inefficiencies, and gaps in their processes. Their manager blamed a disabled 84-year old senior with ~80% hearing loss after a stroke & autistic advocate for talking too loud without realizing not everyone can control their emotions with an arbitrary norm that never considered their inputs and feedback while being gaslit. They're clueless on how they frustrate & accuse clients when they don't even track their inconsistent misconduct and transactions with notes and records to justify their "discretionary" actions without transparent criteria, notifications, and consent. Moreover, they mail a legally blind spouse the letter for insufficient funds in a joint checking account with the overdraft protection requirements met, but fail to notify the hearing impaired spouse who pays the bills before stating that they have the right to reject transactions at their discretion without any transparent criteria or consultation. As a result, customers suffer recurring penalties for returned checks by 3rd-parties due to their discretionary, uninformed decisions without consulting clients. For example, they seems to run a clever scam with overdraft fee protection that is useless moot except as a deceptive marketing tactic to get money transferred in since they can reject paying any transaction. Even if overdraft is enabled on your app, you have to transfer in $250/month from external accounts to get no fee overdraft protection, which isn't leveraged if they reject a transaction, such as a recurring autopay payment to a credit card. Moreover, staff coerces you to open more checking accounts than needed only to confuse and profit from you because they can't or refuse to consolidate and simplify them for the elderly or disabled by creating accounts with unequal "protection," which seems moot. Their branch manager and team failed to inform us of the free savings transfer option, which couldn't be selected due to being grayed out and is useless if the bank rejects any transaction before the protection or transfer can take effect. Why would anyone or business trust a bank that can reject any transaction & cause 3rd parties to penalize you for returned check fees at your expense with you accruing interest and fees in a vicious loop while trying to bridge these communication gaps that they could liaise and resolve with their relationships from repeat business. This seems like collusion, conspiracy, and exploitation. No wonder their staff got poor reviews (TrustPilot, WalletHub, & Better Business Bureau). They don't exemplify leadership or people skills to collaborate with relevant stakeholders for solving problems. They just regurgitate biased, non-transparent terms and conditions that either use jargon that only they understand or hide key, but vague, clauses somewhere to make it hard for you to find these loopholes. Worse yet, they put words in your mouth and fail to provide explicit instructions with accountability to fix unforeseen gaps. Then, they badmouth other companies by claiming that customers must have given authorization indirectly for Capital One to reject payments when they switch autopay from one Capital One account to another without proof of consent or communication from 3rd parties to support their interpretations and actions. They don't even know how to contact their disability team at their corporate headquarters except to give a generic 800 number to the company and ask for an American Disabilities Act representative. Clearly, they've never actually tried this because this doesn't work from me testing this by calling and getting sent on a wild goose chase to the wrong units and disconnected with inefficient cold transfers with redundant verifications & without context. I would give them one star if they even tried to empathize and be open-minded enough to fix their flaws because we're all human and make mistakes. However, these vultures could care less and prey on vulnerable customers, who can't defend themselves because they're used to getting their way without getting caught while preventing customers from closing accounts that they coerce them to open due to technical limitations, even though technology can accelerate or automate processes, not be bottlenecks.

For 3 days now cap 1 has had thousands of consumers auto deposit pay checks and have not YET paid…read morethem out to their clients!! They say it's a third party issue Well that's their issue NOT mine and they should pay us and THEY should wait for the money. Meanwhile all this money is gaining interest too! who gets that and how are we being compensated??

this review is specific to the "GENERAL CITIBANK " phone numbers on rear of your credit and/or…read moredebit cards and has nothing to do with any branch where my service there has always been "good "- i spent 2 hours last week on an issue trying to get a LIVE rep on the line. finally , i did get someone whom i could not understand and the gentleman could not understand my issue either - ended up driving to the commack branch where issue was resolved in 30 seconds -- today , i received a voice mail and phone and text message - the message call back # was not on back of card so i didn't call it and decided to immediately change the password which i did and was then locked out of my checking account - tried calling the number on "lock out screen"and number on card to get help - again , a disaster - after another 2 hours , finally got it resolved / CITIBANKS INFOBOT IS ABSOLUTELY THE WORST OF THE WORST - they need to spend a few of our $$ and provide easier access to a live rep when needed that speaks english WITH USA CALLS -/ Citibank had better get its act together - try ALLY banking , outstanding internet bank with easy and quick access when problem arises .. perhaps you can learn something from ALLY BANK heed the warning citibank - remember , unhappy , frustrated clients = LESS BUSINESSS, and ooor business leads to a failing business - no one is too big to fail since we all have many options theses days

I had the pleasure of getting to Citibank today at 1158am with wife to sign a paper that should…read moretake no longer than 3 to a max of 3 minutes and 45 seconds! I went to teller who said I had to see banker. I should have gone to banker first as there was one available when I entered. Bad move by me. As I waited for 5 then 15 to 25 minutes when banker passed us to get paperwork for client she was helping -I politely asked "I just need to get paper signed by wife." She showing minimal interest said she was going to be a few more minutes-it actually took 30 more minutes. In the interim other patrons came and went-one family notices our frustration And said they were going to CHASE. DONT BELIEVE ME CHECK THE VIDEO TAPE! Finally our turn! Yeah.... banker says "I need to get forms!" Never once said "Sorry for the wait" or anything cordial! As she goes to get forms she begins to help the other people who were waiting 15-20 minutes after us. When she didn't return immediately I walked over to where she was helping others and bringing them into an employees only office; I gave her a look like ARE YOU SERIOUS! I never said a thing! But her lack of courteousness was something I've never encountered at Citi -Thank g-d we are priority customers I would hate to think how long I would have had to wait if I weren't! Bottom line Mr W. If you are a bank and open on Saturdays please have the sense to staff more people and. No one should have to wait 1 hour for a 3 minute task! I've been a customer since 1984 2018 most likelywill end a 34 year run..... SOMEONE OBVIOUSLY READ OF MY DISPLEASURE-went in last week and was treated excellently WHY ? Because there were 4 people working the services dept- and it didn't seem as if anyone was having a bad day-despite the fact that the woman who didn't help last time was there- People have bad days but NEVER take it out on your clients. I'm still at Citibank everyone deserves a second chance!

Over the years every aspect of their business has seemed to decline. Customer service is…read moreunreliable and unhelpful, they charge a fee for every little thing! I moved my account to them from Chase because I didn't want to pay a fee for not having money but now I'm paying that and more in fees even though I'm above that minimum deposit level for most banks. Worst is that I have a nyce/plus debit card so the atm is free in that network BUT if it's not a TFCU atm then TFCU charges a foreign atm fee?? How ridiculous! It's not like tfcu is a major bank with locations all over sometimes you need cash for unplanned expenses or for tips, lotto, e.t.c and I shouldn't have to drive 30 minutes to get it. I disputed a charge on my account because the website never sent tracking info or confirmation it was shipped or even paid for and I needed the item for a scheduled car repair. Websites order number search came up empty like I never ordered it. Tfcu waited a month to tell me I did it wrong it's a different form, I got form emailed it back but that was not the correct address, I called got right address, sent. They did nothing, not an email, not a phone call, called today they say nothing they can do, I'm out $218. Leaving them asap

I'm trying to get my last $25 out of Teacher's. All of my CDs have been transferred. Everyone tells…read moreme what I need to do, I do it, I don't get my money, then I'm told I was supposed to do something else. It is a small amount. If they do this with everyone until they get fed up and stop trying Teachers makes a lot of money in the long run.

I've been a loyal customer for decades and yet the lack of coordination between the departments…read more(online banking & fraud department) as well as with Merrill Edge frustrated my family with four members using BofA to the point of threatening to withdraw our accounts. What should have been simple to setup, such as a Zelle transaction, was a nightmare. When helping my dad, who is 79 years old, learn online banking in the midst of the COVID-19 outbreak where seniors will be fined for leaving the house, the fraud team stated, "You can't teach your dad to use online banking for sending money without adding all the recipients, who are kids, to his account as co-owners." This policy, which is a conflict of interest that enables elder abuse, was confirmed by five representatives in the fraud team, including two supervisors, and yet they all found this reasonable unlike the online banking team of four representatives, including two supervisors who stated that the fraud team was wrong about this policy and recommendation. To make matters worse, the fraud team undid what the online banking team did to help walk my dad through how create his online ID for using Zelle after verifying his identify with the speaker phone on to guide us step-by-step. Bear in mind that each time we called, there was at least a two hour wait with multiple transfers to the wrong departments and calls being disconnected without anyone calling us back. This all started because my dad's check from Capital One took two weeks to clear using mobile deposit compared to a few days for my brother, who is a regular BofA customer without preferred status and received the same amount from the same bank from our dad. However, as a Gold Preferred client, I didn't feel like one nor did these delays reflect this in their "algorithms". I've rarely see my dad lose his temper, but an online banking supervisor refused to conduct a three-way call as per my request to align a plan of action with their fraud team before wasting my dad's time from more verification questions that he passed for several times in several days. Although my dad passed all his verification question in the past, he missed one of five questions that even I couldn't answer since it relied on one's memory without any context (e.g., statements, computer to view account) at the time: "What month and year did you open your account?" Unlike Fidelity, which uses voice recognition, the supervisor also pissed my dad off with a series of verification questions that he had repeatedly answered correctly for other reps by raising her voice thinking that it would be clearer for a 79-year old with a hearing aid without realizing that this creates more indecipherable noise. Despite telling the reps each time that they should call my dad on his cellphone, which I set up with bluetooth to direct calls to his hearing aid for clarity, they disregarded this along with several of my other suggestions (e.g., three-way call the relevant departments) to maximize effective use of his time without aggravating him further. This frustrating customer experience tore my family apart with arguments due to BofA not being able to handle these matters efficiently and effectively with the customer's perspective in mind like Capital One and Fidelity did. The local branch manager was able to resolve things as per my request, but even his tone and impatience seemed off-putting by implying my dad can continue visiting the bank with: "Your dad came to the bank a few days ago. What's the problem with him coming in? . . . . I've got several people waiting that I also have to take care of." Furthermore, they neither advised him not to withdraw his required minimum distribution from his IRA (due to the exception this year for COVID-19) nor told him the implications of withholding 20% of this that he likely overpaid in taxes before filing his tax return to see if he qualified for deductions, refunds, etc. This statement came just a few days after America led the world with the most cases of COVID-19 in NY. I guess the staff can't imagine my mom yelling, "Stay home!" As a result of this, my mom, who is a loyal Citibank customer, stated, "I refuse to do business with BofA in the future" and asked me to take her name off any BofA accounts. I'm at the point of pulling my account if they block any more transactions or delay them unnecessarily because i can't waste three full days of waiting for poor customer service to refuse to try my suggestions when I know my dad better than them as to what he'd accept and get mad, if at all, at.

Pretty cool bank...they have a lot of money here LOL…read more The staff has always been super friendly. Since Coronamona has changed things a bit, this location has adapted wonderfully. There's now a security guard that will remind you to wear a mask. Those little stickers on the floor to tell you to stand 6 ft apart. But the best part is I always leave with more cash than I came with - thumbs up!

I am crazy about TD Bank. I stopped in today to make a withdrawal. I love the drive through. I…read morelove their hours. I love how convenient it is for people who work. I highly recommend this back and their services. Hands down the friendliest and most helpful back my husband and I have ever dealt with. PLEASE set up some offices on the West Coadt.

Fired my mom for having cancer after being one of their best employees for getting people to open…read moreaccounts and a wow star multiple times. Stated they'd support her but didn't

One the best branches of any bank I've been too. Everyone is so courteous: Nick, Ryan, Vanessa,…read moreJohn Z, ... Everytime I go , I get A+ service, very little waiting time if at all. They all make you feel like a million bucks customer. It's a pleasure to bring my business to chase

Honestly this branch changed my entire view of Chase as a whole, the atmosphere was friendly and…read moreclean. I deal with Chase directly for my employer and went in to this branch to open up a personal account. Ryan H went over everything diligently and professionally and set me up. He and the Hispanic girl (so sorry I don't remember her name, but I've seen her at multiple other chase locations previously for my employer) made my experience GREAT, and I will always go out of my way to go to this specific branch because of them specifically!