Client service representative was very rude, manager was defensive and not helpful, I have been a…read morechase client private client for 25 years and have never been treated that terrible, these people should never be allowed to work in this type of setting.

My husband went to this location because we were visiting my parents house and he needed specific…read moredenominations of bills for a party and the teller just pointed him towards the ATM and wouldn't help him. Isn't that part of their job? Well the ATM didn't give him exactly what he needed because we need some bills that the ATM did not offer that option. Apparently their customer service sucks and they would rather get paid to sit there and do nothing. This is why their jobs will be extinct shortly. Thanks for nothing! We will go out of our way next time to not visit this location.

Run as fast as you can..... I left Chase and came to TD…read more What a mistake- they hold checks for 6 days until they clear!!! Really? Is this 1980? I'd rather have my money under my mattress than deal with these crooks. Run

Had an issue with another bank opening an Estate account. Thankfully this bank came to the rescue…read more Susanna was great and nice and helped us. She was very informative and explained everything. Highly recommend this bank. Not sure of the other bad reviews on here but I had a good experience. Go in and ask for Susanna.

Looking to open checking and savings accounts. Went to branch and was told i needed arrange an…read moreappointment. I tried calling toll free. Long hold time requested call back. Never got one. Tried emailing contact information. They never contacted me for an appointment. I called toll free again and held. Very nice young lady assured me I would be contacted with 24-48 hours. Again nothing. Will be looking for another bank. Terrible customer service

this review is specific to the "GENERAL CITIBANK " phone numbers on rear of your credit and/or…read moredebit cards and has nothing to do with any branch where my service there has always been "good "- i spent 2 hours last week on an issue trying to get a LIVE rep on the line. finally , i did get someone whom i could not understand and the gentleman could not understand my issue either - ended up driving to the commack branch where issue was resolved in 30 seconds -- today , i received a voice mail and phone and text message - the message call back # was not on back of card so i didn't call it and decided to immediately change the password which i did and was then locked out of my checking account - tried calling the number on "lock out screen"and number on card to get help - again , a disaster - after another 2 hours , finally got it resolved / CITIBANKS INFOBOT IS ABSOLUTELY THE WORST OF THE WORST - they need to spend a few of our $$ and provide easier access to a live rep when needed that speaks english WITH USA CALLS -/ Citibank had better get its act together - try ALLY banking , outstanding internet bank with easy and quick access when problem arises .. perhaps you can learn something from ALLY BANK heed the warning citibank - remember , unhappy , frustrated clients = LESS BUSINESSS, and ooor business leads to a failing business - no one is too big to fail since we all have many options theses days

I had the pleasure of getting to Citibank today at 1158am with wife to sign a paper that should…read moretake no longer than 3 to a max of 3 minutes and 45 seconds! I went to teller who said I had to see banker. I should have gone to banker first as there was one available when I entered. Bad move by me. As I waited for 5 then 15 to 25 minutes when banker passed us to get paperwork for client she was helping -I politely asked "I just need to get paper signed by wife." She showing minimal interest said she was going to be a few more minutes-it actually took 30 more minutes. In the interim other patrons came and went-one family notices our frustration And said they were going to CHASE. DONT BELIEVE ME CHECK THE VIDEO TAPE! Finally our turn! Yeah.... banker says "I need to get forms!" Never once said "Sorry for the wait" or anything cordial! As she goes to get forms she begins to help the other people who were waiting 15-20 minutes after us. When she didn't return immediately I walked over to where she was helping others and bringing them into an employees only office; I gave her a look like ARE YOU SERIOUS! I never said a thing! But her lack of courteousness was something I've never encountered at Citi -Thank g-d we are priority customers I would hate to think how long I would have had to wait if I weren't! Bottom line Mr W. If you are a bank and open on Saturdays please have the sense to staff more people and. No one should have to wait 1 hour for a 3 minute task! I've been a customer since 1984 2018 most likelywill end a 34 year run..... SOMEONE OBVIOUSLY READ OF MY DISPLEASURE-went in last week and was treated excellently WHY ? Because there were 4 people working the services dept- and it didn't seem as if anyone was having a bad day-despite the fact that the woman who didn't help last time was there- People have bad days but NEVER take it out on your clients. I'm still at Citibank everyone deserves a second chance!

Over the years every aspect of their business has seemed to decline. Customer service is…read moreunreliable and unhelpful, they charge a fee for every little thing! I moved my account to them from Chase because I didn't want to pay a fee for not having money but now I'm paying that and more in fees even though I'm above that minimum deposit level for most banks. Worst is that I have a nyce/plus debit card so the atm is free in that network BUT if it's not a TFCU atm then TFCU charges a foreign atm fee?? How ridiculous! It's not like tfcu is a major bank with locations all over sometimes you need cash for unplanned expenses or for tips, lotto, e.t.c and I shouldn't have to drive 30 minutes to get it. I disputed a charge on my account because the website never sent tracking info or confirmation it was shipped or even paid for and I needed the item for a scheduled car repair. Websites order number search came up empty like I never ordered it. Tfcu waited a month to tell me I did it wrong it's a different form, I got form emailed it back but that was not the correct address, I called got right address, sent. They did nothing, not an email, not a phone call, called today they say nothing they can do, I'm out $218. Leaving them asap

**DO NOT -- seriously, run the other way.** This company…read moreis extremely unethical. They failed to uphold even the most basic professional standards. They withdrew **$800**, leaving me in debt and unable to cover my utility payment. Absolutely unacceptable.

I've been a loyal customer for decades and yet the lack of coordination between the departments…read more(online banking & fraud department) as well as with Merrill Edge frustrated my family with four members using BofA to the point of threatening to withdraw our accounts. What should have been simple to setup, such as a Zelle transaction, was a nightmare. When helping my dad, who is 79 years old, learn online banking in the midst of the COVID-19 outbreak where seniors will be fined for leaving the house, the fraud team stated, "You can't teach your dad to use online banking for sending money without adding all the recipients, who are kids, to his account as co-owners." This policy, which is a conflict of interest that enables elder abuse, was confirmed by five representatives in the fraud team, including two supervisors, and yet they all found this reasonable unlike the online banking team of four representatives, including two supervisors who stated that the fraud team was wrong about this policy and recommendation. To make matters worse, the fraud team undid what the online banking team did to help walk my dad through how create his online ID for using Zelle after verifying his identify with the speaker phone on to guide us step-by-step. Bear in mind that each time we called, there was at least a two hour wait with multiple transfers to the wrong departments and calls being disconnected without anyone calling us back. This all started because my dad's check from Capital One took two weeks to clear using mobile deposit compared to a few days for my brother, who is a regular BofA customer without preferred status and received the same amount from the same bank from our dad. However, as a Gold Preferred client, I didn't feel like one nor did these delays reflect this in their "algorithms". I've rarely see my dad lose his temper, but an online banking supervisor refused to conduct a three-way call as per my request to align a plan of action with their fraud team before wasting my dad's time from more verification questions that he passed for several times in several days. Although my dad passed all his verification question in the past, he missed one of five questions that even I couldn't answer since it relied on one's memory without any context (e.g., statements, computer to view account) at the time: "What month and year did you open your account?" Unlike Fidelity, which uses voice recognition, the supervisor also pissed my dad off with a series of verification questions that he had repeatedly answered correctly for other reps by raising her voice thinking that it would be clearer for a 79-year old with a hearing aid without realizing that this creates more indecipherable noise. Despite telling the reps each time that they should call my dad on his cellphone, which I set up with bluetooth to direct calls to his hearing aid for clarity, they disregarded this along with several of my other suggestions (e.g., three-way call the relevant departments) to maximize effective use of his time without aggravating him further. This frustrating customer experience tore my family apart with arguments due to BofA not being able to handle these matters efficiently and effectively with the customer's perspective in mind like Capital One and Fidelity did. The local branch manager was able to resolve things as per my request, but even his tone and impatience seemed off-putting by implying my dad can continue visiting the bank with: "Your dad came to the bank a few days ago. What's the problem with him coming in? . . . . I've got several people waiting that I also have to take care of." Furthermore, they neither advised him not to withdraw his required minimum distribution from his IRA (due to the exception this year for COVID-19) nor told him the implications of withholding 20% of this that he likely overpaid in taxes before filing his tax return to see if he qualified for deductions, refunds, etc. This statement came just a few days after America led the world with the most cases of COVID-19 in NY. I guess the staff can't imagine my mom yelling, "Stay home!" As a result of this, my mom, who is a loyal Citibank customer, stated, "I refuse to do business with BofA in the future" and asked me to take her name off any BofA accounts. I'm at the point of pulling my account if they block any more transactions or delay them unnecessarily because i can't waste three full days of waiting for poor customer service to refuse to try my suggestions when I know my dad better than them as to what he'd accept and get mad, if at all, at.

Pretty cool bank...they have a lot of money here LOL…read more The staff has always been super friendly. Since Coronamona has changed things a bit, this location has adapted wonderfully. There's now a security guard that will remind you to wear a mask. Those little stickers on the floor to tell you to stand 6 ft apart. But the best part is I always leave with more cash than I came with - thumbs up!

Returned today to do some CD business. Line of four people waiting for help, including an older…read morewoman in a wheelchair. In the meanwhile there are about four employees hanging out in the manager's office. Customers are number one, I was always taught. Come back today and once again a long wait. Asked one of the managers when I was going to be helped and he tells me they are busy. Not an apology or offer to find out what's going on to see if he can speed things up. Or God forbid, he step in to do it. Also got hit with the distinct aroma of body odor. Yikes.

From the owner: Our leadership team is committed to giving each of our members a voice and honoring our belief that…read morepeople are worth more than money. A not-for-profit cooperative financial institution with assets in excess of $1 billion, we were chartered in 1967 by the National Credit Union Administration (NCUA) and offer credit union membership to anyone who lives, works, worships, attends school or regularly conducts business in Suffolk County, NY as well as immediate family members of current membership.

Run as fast as you can..... I left Chase and came to TD…read more What a mistake- they hold checks for 6 days until they clear!!! Really? Is this 1980? I'd rather have my money under my mattress than deal with these crooks. Run

I've been using this bank for years. The location is convenient, the hours are unbeatable - open…read morelate during the week, even open on Saturday and Sunday! Tellers are always friendly and nice, and the app makes it easy to deposit checks, transfer money, and pay bills. I love TD! Definitely the best bank I've ever used. And the icing on the cake? Losing a debit card means you just have to go inside and request a new one - they print it out and give it to you right there! No waiting. This location doesn't have a drive up ATM but otherwise, it's a great location.

One the best branches of any bank I've been too. Everyone is so courteous: Nick, Ryan, Vanessa,…read moreJohn Z, ... Everytime I go , I get A+ service, very little waiting time if at all. They all make you feel like a million bucks customer. It's a pleasure to bring my business to chase

Honestly this branch changed my entire view of Chase as a whole, the atmosphere was friendly and…read moreclean. I deal with Chase directly for my employer and went in to this branch to open up a personal account. Ryan H went over everything diligently and professionally and set me up. He and the Hispanic girl (so sorry I don't remember her name, but I've seen her at multiple other chase locations previously for my employer) made my experience GREAT, and I will always go out of my way to go to this specific branch because of them specifically!