I've been a loyal client at the Algonquin Sugaring NYC location for almost two years, and I've always had good experiences, including two previous 5 star review.. until this week. This was the worst service I've had since my early days at European Wax Center, and I actually left my appointment crying. I had booked my usual Brazilian + butt cheeks. Last week, I called to reschedule and learned--only because I called--that the waxer I've been seeing for the past year was no longer there. Management never informed me ahead of time, which I found unprofessional. When I rescheduled, I was told there were two other stylists available, so I agreed to book with anyone. When I arrived, I found out mid-appointment that my waxer had only started a week ago. She was very nice personality-wise, but the process was extremely messy--sugar in my hair, on my legs, all over the table, and on my clothes. She went over the same area 10-15 times, causing intense pain and burning. The service, which normally takes 20-30 minutes, dragged out to an hour and 15 minutes. I left sticky, covered in powder, and feeling awful. When I got home, I discovered I was bleeding, raw, and still had numerous hairs left. I immediately called and went back today for a "retouch" with Kristin. She was kind, professional, and quick--exactly how it should have been the first time. At checkout, I brought up the situation and requested a refund for yesterday's service. Unfortunately, the front desk employee was too new to process it, so I was told management would call me. As of now, I'm still waiting for that call. I used to love coming here, but all the skilled waxers seem to be gone, and management's lack of communication and follow-up is disappointing. For such a personal and vulnerable service, clients deserve to feel safe, respected, and cared for. Sadly, I can no longer recommend this location. read more

Kateryna was amazing! Very professional, quick, and left me feeling great! I felt very comfortable at my appt. 10/10 would recommend!

I love to get my brows done here. It does not hurt and Maria does a wonderful job in shaping my eyebrows. It's very clean and easy to make an appointment. read more

I go to Tatiana or Abril for waxings. They are skilled and sugaring lasts longer IMO than regular wax. I love the results I have gotten at this location! read more

I went to go make an appointment and I was so devastated to hear that a person I was going to for almost a year decided she doesn't not want to wax me anymore. That is the most rudest phone encounter I have ever face. Someone who is already self conscious about her body hears that...it broke my heart. I would be happy to say they have lost a business from me and will never go back. The weekday receptionist told me that so proudly without being sorry about it. That was really rude. read more

Second time here and got ok results. April was polite but seemed to be in a rush, and was a lot less gentle--it hurt a loootttt more this time. Also there was a decent amount more hair left over, but nothing crazy. read more

I cannot say enough good things about this place. The staff is so kind and welcoming. The pink aesthetic inside is so adorable. I got the Brazilian with April as my sugarista. She made the experience comfortable, quick, and she did an amazing job. I would absolutely recommend her, and will be going to her again! read more

Impressed!!! Highly Recommend!!! Provided amazing customer service by Tatiana! She is so very nice. The overall process was quick, easy, and painless. She did an amazing job sugaring my delicate regions. I left smooth, smiling and super happy! read more

I was debating getting my brows microbladed but decided to give lamination a try first. I've had my brows tinted before and my brows are relentlessly patchy. So far the lamination has filled in my patches, I love how it looks! The pics are from right before and right after the treatment. Hoping it lasts for the 4-6 weeks as stated on the website. Will definitely be getting this done again. read more

Sugaring NYC - Brow tint and lamination - Sugaring Near Me - Algonquin, Illinois

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Great service!! Yulia was very nice and precise. She really took her time and did a great job. Didn't hurt at all way better then waxing.

Really nice experience. Tatiana was very skilled, really nice and I think it was less painful than waxing!! Super clean and cute decor too!

I went in today for my Very first SugarWax And it was amazing I had Tatiana and let me tell you she is amazing really made me feel comfortable,Was so polite and very respectful. If you plan on visiting this location definitely request for her trust me you won't regret it. Already looking forward to my next appointment and if corporate is seeing this review she seriously needs a raise because people like her is what makes your business stand out. Thank you for making today an amazing one. read more

Got my brows laminated this morning. They look horrible. I also thought waxing was already included but nope extra charge.

I came here and went to Monica for my first full bikini. It was definitely a life changing experience and I'll never shave again! She made me feel super comfortable and made it as painless as possible. I definitely recommend her! read more

I will say this location has stepped up their game. Correcting mistakes made in the past and making sure you are very happy when you leave. Much appreciated! read more

I absolutely love this place, they are always on time, easy scheduling and I leave super satisfied. If you have sensitive skin you should try sugaring. It's amazing and not as harsh as waxing. read more

Great service, very clean professional and detailed . The prices are a bit much but definitely recommend it and will be bacm

Go here! Stop waxing and switch to sugaring. I do not feel sticky at all and my skin is so smooth. The people here are very welcoming and I felt comfortable the entire visit-witch was important to me cause I have never had this service before. I also love how everything is pink. I'll be back! read more

Ive been going with Tatiana for months now to get my Brazilian done, got my first Brazilian done with her also she is amazing and definitely knows what she is doing ! Wouldn't go with anyone else ! read more