great place to get your dog groomed and shot records updated and the staff is welcoming and nice

Had to wait for a grooming appointment for 3 weeks, then had to be there before 9 am only to find out they lost my reservation. No "I'm sorry, let me try to work you in," nothing. You're just SOL. How do you lose a reservation? read more

I have used Suite Life to groom my dogs for several years. It has progressively become worse with the young women up front. They tell me to leave my dogs early and I can pick them up sooner. When I leave them at 7:30 am they are never ready until around 4-5 pm. So I started leaving them before 9am. i have been told to request them to be finished at an earlier time. That worked fine. Then I am told to tell them when I get there when I need to tell them when I need to pick them up. But that hasn't worked well either. They forget to tell the groomer. It isn't in writing on their sheet telling the groomer what needs to be done. Then I am told by reception that they do not start grooming until 11am. i guess everyone gets bathed then they start grooming. The story keeps changing. Obviously there are no policies and procedures followed. I asked them to tell me which way they actually want to schedule the dogs. i can either request to pick them up by 1-2pm or I cannot. The receptionist is very wishywashy , back and forth about all of this. 10-12 hours is too long for these dogs to stay at the groomers. They got their feelings hurt and called me back to cancell all 4 appointments. If they could get there policies straight then the groomer would not have lost 4 dogs to groom. I saw that the owner is retiring and Suite Life is up for sale on the internet. This may be the reason they have so much turnover. Businesswise it's too unstable up front. In the past I attempted to schedule grooming for a dog that still had 3.5 weeks left for his annual shots and the girl would not schedule him until I got the new certificate. So i had to reschedule him. The manager at that time responded with "she will be leaving soon anyway." Too many females. Too many control dramas. All are too young and do not know how to run a business. No one is supervising, no one is minding the store. read more

We left my cat there for a few days while we went out of state. When we picked him up his kitty Taxi was full of pee. His kitty litter box looked like it had not been cleaned in days! So disappointing. We felt there had been no interaction with him. If that's the case we might as well have left him home alone! read more

I'm giving it a 2 star rating and not recommending this place, however it might be the best thing around the area so if you're in dire need you might have to go there. I needed to board my dog while in Abilene for my daughter's graduation so I went with what seemed like the best choice last minute. Staff was borderline unfriendly when checking in and out, as well as when I called to check on my dog during her stay. She seemed somewhat traumatized by the experience and within 48 hours of picking her up she had a full blown case of a stomach bug with bloody diarrhea. Overall an unpleasant experience. read more

We took my wife's new puppy here for his vaccinations as it was recommended by our neighbor. Staff was super friendly and welcoming. They were very knowledgeable about any questions we had. We'll definitely be returning for future visits. read more

Review from a freaky dog mom: I needed to board my lab, he's not been boarded while I've had him (he's a rescue) I have spoiled all of my dogs including the one I have now I had little anxiety boarding my lab but suite life provided great care He went to daycare during the day to have play time outside They provided daily updates via email Have him a bath prior to his pick up day I did take his bed, a blanket with his smells on it from home, and his food/meds. I did choose the largest suite given his size Would definitely use them again I also started him a month prior to boarding date going to day care half days 2-3 times a week which I think really helped Staff are all good that I've encountered So for any freaky dog parents like me it's been a good experience read more

We have used Suite Life for several years. We use them for boarding, grooming and their vaccines clinics. However, the last few times we boarded there, we have had nothing but issues. There have been two incidents that led to our dog being injured and even required veterinary care. It's very disheartening to get that call when you're 1,000 miles away. We have tried to give them the benefit of the doubt, but we have continued to have issues. I'm not sure what has changed in the last year within their company, but it has gone downhill and I would not recommend! read more

Pros: Professionalism, Quality, Reliability, Responsiveness, Value Cons: None Max has been a guest for 4 nights and I believe he was very well taken care of. The facility is clean, pet rooms are spacious and the staff is so friendly. He got playtime daily and seemed to be quite happy. I also had him groomed (standard poodle) during his stay and I am extremely pleased with the service. I have taken him for grooming many times since then. I highly recommend this pet resort. A great value for the high level of service and top notch facilities. read more

This is an amazing and beautiful facility. I have used many other boarding companies, but I won't anymore! They are the best. My pups came home happy and stress free. In the future, this is the only Abilene area pet spa that I will recommend to others. Great job and thanks for all you do! read more

I took my goldendoodle to be groomed yesterday and they did such a great job! He's been to a bunch of different groomers and this is definitely the best he has ever been groomed before. The staff was friendly and he acted like he was well taken care of! read more

They are great! So very good to our golden and he looked beautiful! The staff is reall nice and they have a reall pretty place for the pets to have fun! read more

This facility took fantastic care of our dogs while we were on vacation. I've boarded our pets at several different kennels and vets in different cities. It was normal to pick up two very nervous and stresssed dogs. However, when we picked the dogs up from Suite Life, the dogs seemed rested and happy. The daily report card pics let us enjoy our vacation knowing our pets were being well taken care of. I would highly recommend Suite Life Pet Resort and Spa. read more

Suite Life Pet Resort & Spa - Penny's report card - Pet Boarding Near Me - Abilene, Texas

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We decided to board our 5 rescue fur babies while we were on vacation for a week. The name describes it! They had their own suite with a private dog run. The facility where the dog suites are is so clean and is air conditioned. The staff is over the top kind and accommodating. We were sent an email daily giving us an update on our babies and how much they ate etc. This is a fabulous place to keep your dogs. I felt they were safe at Suite Life and cared for. read more

I have a very energetic standard poodle who loves coming for a day or two at Suite Life whenever we visit Abilene. He spends the entire day romping with the other big dogs, alternating indoors and outdoors depending on heat and weather. The dogs are always well-supervised; bullying and too-rough play aren't allowed. He's excited when we arrive, happy and tired when I pick him up. This place is SO much better than a typical boarding facility where the dogs are in "solitary" most of the time, let outside for a few minutes a couple of times a day, and never allowed to interact with the others. I wish there was a facility half as good as Suite Life a little closer to home! read more

We have been a customer since 2016. For 4 yrs, there are times we will just checked him in for a few days, but there was a time we were out of the country for 6 weeks. But we trust them with our Buddy. They gave us a good deal & they regularly sent email report card with picture, which gives us peace of mind that our Buddy are enjoying his stay & well taken care off. They also have other services like bath/grooming & low cost vaccination every Thursday. This place & all the staff are awesome. read more

Suite Life Pet Resort & Spa - Pet Boarding Near Me - Abilene, Texas

These guys did a great job helping me out at the last minute. Great service and Bailey was great every time.

Have used this place for years. We had a reservation where we leave Monday and they call Saturday morning before telling us we need to get a shot for our dog. Last minute call and 0 help on where to get the shot needed. Horrible experience the last two times we have used them. Not sure what has happened to the management at this place but maybe they need to reconsider who is running this place. read more

I sent my dog there for grooming - just a shampoo and brushing. When I picked him up he had been sheared! When I asked why that had been done The groomer said she really didn't have a choice and that I should be managing his grooming better. To make matters worse, he had about an 8 inch area under his neck from one ear to the other side of just raw red skin with lesions. Even after two weeks he's still got scabs. I tried to contact the owner but he has still not called me back. For the record, I've had previous excellent services here. But I will not return. read more