Needed medical care while traveling between Florida and Texas - these folks really made it simple…read more Made me feel at ease from the start. Flat fee ($175 at the time of this review) was straightforward, especially if you're self pay. Professional and capable. Had a 9am appointment on a Saturday. Was out by 9:15.

My wife was feeling sick on our way from Texas back to our home in Florida so we didn't to stop at…read moreFamily Physicians Urgent Care and have her looked by Dr Mark. We were seen by the nurse fairly quick and did have to wait approximately 15 minutes for the Doctor which I thought was reasonable. Doctor Mark did a thorough exam and ordered a chest X-ray. He faxed 3 prescriptions to a nearby Walgreens, which we picked up twenty minutes later. The clinic took our insurance and only charged us $35 for our visit. We were very happy we came and would recommend Family Physicians to others needing medical attention.

This visit made me feel like the staff is uneducated. I went in to get my ears flushed which I've…read morehad to get done other times at other places. Every other person I've worked with used warm water to do the flush because it avoids dizziness and discomfort (which you can learn from a simple google search) today the person I worked with used cold water and it caused so much discomfort that I was sweating and the room was spinning. I don't know if it's a lack of training or a lack of caring, but you should know these basic things so your patient doesn't leave feeling like they have a hangover

I have been here 6 times over the last year and they have never met the designated time for the…read moreappointment. As I am writing this I have been here over an hour past my appointment time. Just go somewhere else, because this isn't the place if you need meds now.

The doctors are very professional and the nurses are very attentive. They will also recommend the…read morebest specialists. I had kidney stones and they provided quick relief.

At first, I only came to Lake Charles Urgent Care because of testosterone therapy. I am now…read moreconsidering changing my primary care position over to Dr. Guillory. The receptionist and staff are exceptional and very efficient. This means a lot to someone like myself who believes their time is very valuable. I was able to come to my doctors visit and fill my medication before I went back to work on an hour lunch break. Thanks for all that y'all do don't change a thing.

Very clean facility and friendly staff. NP Jason Theriot was super kind and attentive.read more

There were no medical doctors. Young woman nurse practitioner was…read morenot interested to listening to my experience with my allergy symptoms. I wasted my time going there.

I am getting infusion for stage 3 cancer from Imperial. Yesterday, I called the office at 4:30 pm…read more I got a prerecorded message. After listening to it, I recorded a request for a call back for advice about a serious medical problem that had developed. It is now noon the next day, and I have not received a call. I consider this as poor as any customer service I have received. Surely a place as big as Imperial can figure out how to man a phone. If it can't, something is very seriously wrong.

New owners don't require employees to wear masks. Dr Anderson is no longer the ownPatients must…read morewear masks but employees don't. Nurse Practioner Adam P told me I could go somewhere else if I didn't like their practices. Being 77 and not knowing a better alternative, I stayed. Later I have come to regret not leaving and searching for a safer urgent care. adam P. also said he didn't need to wear a mask while draining a cyst behind my ear because Covid-19 was spread through lungs and was not spread through blood. Another nurse at Calcasieu Urgent care told me that all their employees had no Covid-19 symptoms and therefore didn't need masks and I should not believe Dr Fauchi at CDC. I asked if they were aware that Covid-19 can be spread without symptoms. They disagreed and said I should believe medical professionals but not Dr Fauchi at CDC. After leaving I called another Urgent Care, Imperial Urgent Care and they told me that all their staff wear protective masks at all times at work. I am concerned about bring exposed to Covid-19 by the Calcasieu Urgent Care staff. I wish I had researched ahead of my urgent medical need. I assumed that all medical professionals were safe. No so!

i'm new to lake charles so this was the first walk-in i've been to and was very skeptical about…read morecoming to a new place. then i walked it i was amazed with how nice and clean it was! very upkeeps and a really nice place overall. so far the staff has been nothing but nice and caring. looks do make a difference and i will returning.