As a local business owner, I understand the importance of customer service and the value in "word…read moreof mouth" and typically would never leave a negative review without first having a discussion with the source. However, my experience with Hough & Co. has been exceptionally stressful and expensive. Fortunately I have a bookkeeper who manages both my business as well as my personal finances. She basically keeps everything organized, manages all the data entry in Quickbooks and then shares the ledger with the accountant once per year to file our year-end taxes. Believe me, she's worth every penny. (Even the Hough & Co. accountant commented on her organizational skills upon seeing my business's QuickBooks, and asked if she takes referrals.) Yet, having her provide accurate documentation in a timely manner never seemed to expedite the process or elevate any costs for his CPA services. Honestly, since 2018 my taxes have yet to be filed on-time despite my best efforts as a client. Delays occurred often in the 3 years of working with Hough & Co. Tax extensions were filed on my behalf and my business was changed from an LLC to an S-Corp filing without any prior explanation or authorization/my approval. (Although "it may be in the best interest of the business", it's ultimately a decision for the owner to make - not an accountant.) The last and final disappointment came (June 2022) while in the midst of acquiring financing for a mortgage and undergoing the underwriting process (which as a self-employed, single individual can be challenging and stressful in and of itself); I learned that yet again my previous year's taxes were not ready to be filed. Unfortunately, due to the urgency of the situation I didn't have additional days or weeks to wait for financial information that was shared with Hough & Co. back in Feb 2022. At the time, I already knew I'd be forced to expedite documentation (once again having to hand deliver my taxes to the IRS). It became very apparent I needed to make a decision and I sent an email notifying my accountant at Hough & Co. that I would be taking my financials to another firm to ensure deadlines and responsibilities would be met. At which point, the accountant reacted defensively to my decision; stating he felt very insulted by my email, followed by calls from his office - as though the situation was personal. It wasn't personal, it's simply business. I hired him to do my taxes, and after realizing he was unable to complete them in a timely manner, it was necessary to make a change. (For the record) Less than 48-hours of our meeting, the new accountant was able to complete and finalize both my business and personal taxes and I'm grateful to announce that I was able to close on my home. Hough & Company's inability to properly communicate or follow through on commitments was unfortunate, yet receiving a $2000 invoice for those "billable hours" without providing the work he was hired to complete is not exactly ethical; yet will be paid (because karma is real).

Mark was awesome! He provided some great direction for this upcoming year with our finances. Very…read morepersonable both he and his staff. Wld highly recommend this business for your taxes. Thanks Mark

I've been using their services for years, and have been very happy with the detail, thoroughness…read moreand professionalism shown by the team. Lyndi has always had our back, and will answer any of your questions or concerns about the complicated and ever changing nature of taxes. Highly recommend!

I had an initial consultation with Lyndi last year and based on that conversation and her quoted…read moreprice,agreed to have her do my federal taxes. When I went to pick up my return several weeks later the price she had given me was $60 higher. When I complained that the price had ballooned to a much higher cost, she agreed to reduce the price by $20 and her explanation was that my return involved more work than was anticipated. This was not true since we had that pre-return sit down earlier during which I had fully explained my specific tax situation and she understood what was involved.I also thought it strange that if the upcharged price was legitimate then why would she then lower it by $20 ? It sad to think that even CPA's pad their bills. Follow the old adage, "get it in writing"

I changed accountants due to my recent move to Florida. I met with Joe at the tax center and…read morewithin 10 days I got a call to come sign my return. I was very pleased With the service. The rate that Joe charged was very reasonable and considerably less Than what I paid in Chicago. I will be back. Great Value.

New to. Area they were recommended by a neighbor. Fast, efficient, knowledgeable highly recommend.read more

Donna is our accountant and tax counselor, guiding our transition into moving to Florida and our…read moresteps into retiring. Awesome individual who is easy to talk to. Her team is solid. Donna has years of experience with solid confidence with meeting our needs. Highly recommend.

I had Donna do my taxes for the last two years. Both years there were errors in my return. IRS…read moresent me additional, substantial refunds above what Donna had calculated. Needless to say I will be going with another tax preparer this year.

Poor customer service. Did not advise us coverage over lost much money. Agents are rude and short…read moreto deal with.

I just wanted to shout out Tina for helping us with all of our insurance needs. She made the…read moreprocess as easy as possible and kept us informed through out the process.

I stopped by the office at 3:30 on Friday to drip off my tax documents . I had never met Mark he…read moresaid "" i have a few minutes , lets go to to the office " He had my taxes finished in less tjen 30 minutes .. even addressing a glitch I had in Utah . Great conversation , amazing service , I left there relieved to have them completed and beyond happy to have met Mark .. fantastic experience .. 100 stars !! Deb Renard

We really enjoy dealing with Mark and look forward to having him do our taxes each year. The girls…read morein the office are friendly and do a great job at the front desk. Mark does a good job and explains things as necessary without talking over our heads. He's also fun to talk to.

We've done business with Advocate for about a year now. They are timely, professional and…read moreknowledgeable with their responses. They care a great deal about our country's Veterans and we can't be more excited to continue our professional relationship with them. -Tim Denton, 2020 Employee Benefit Solutions, Inc.

This is bogus. I've used their services before and it's been just fine, and I just called to ask…read moreabout bringing in my PC for an upgrade, but the "girl" who answered the phone was an AI bot. I am so, so tired of having AI forced on me. All I want is to actually talk to a PERSON, not some AI bonehead that can't respond to an ACTUAL question or have a real conversation about anything. This is not good.

Fast and excellent service ! Dropped off 2 laptops with driver issues Done in less than…read more24hours