I must say that I was terribly dissatisfied with them. I went in on Monday for a quote and left all…read moremy info with the woman who claimed to be customer service. I was told I'd hear from them next Monday. Next Monday came and nothing. So on Thursday I decided to call them. The explained they were busy. 10 days to get a quote when other agencies gave me a quote the next day. This is inexcusable and not a way to run a business that depends on customer service. And I'll add that their rates were much higher than others that I received.

Horrible experience. Called and spoke w cs rep. have all my info and stated I wanted to see about…read moremoving auto, home, pup and boat over to them. 20 mins talking to a gal that was better suited to work in a bakery. never received a call, email or any return contact. over 10 days. Having owned several agencies myself this level of service give our industry a very bad rap. So sad I have to write this but maybe it will save someone else from making a big mistak.

Met with Joe himself, who was very quick to greet me, very informative & friendly…read more He told me about a few ways I can save some money on my insurance and answered all my questions that I came in for. I asked for swag & he sure delivered! Ever since I moved to Florida I've been obsessed with all the little lizards running around! The office was very neat. Also, no appointment necessary. Thank you!

I signed up for 6 six of car insurance. I was never told that the first two months you can't use…read morethe insurance, or you'll be dropped immediately. After four weeks I got a letter telling me the policy is dropping. I called the (local) Geico office in North Port like I was told to do, and it went right to corporate. So, a 6-month policy is only good for the last four months, don't drive within the first two months or you'll be dropped should something happen, but you still must pay! One lie after another from the "local team that's there for you", what a joke..

This review is not about insurances or insurance prices. As most times when we find any type of…read moreinsurance on our To Do list, it rarely is a pleasant task. For the past few months my wife and I have struggled with commutation issues in between insurance-companies. An ongoing issue even after the vehicle itself was donated. Today I visited the local insurance shop where my wife originally established her policy. The plaza and the office itself could be best described as somewhere between plain and ordinary. Fortunately my issues were quickly resolved shortly after meeting with the owners of ABC. Susan's meticulous style of filing and organizing enabled us to locate every transaction, phone call, and email needed to rectify our situation. This was one of those times when the extra face to face encounter made an ordinary task an Extraordinary visit.

Very nice agent, Zach. Got the price as low as it could go. Easy to work with, returns calls,…read moreemails right away. Friendly and professional. We had a policy in 24 hrs.

Great experience with this agency. They are super responsive to provide quotes and provide…read moreexcellent customer service. Saving money on auto insurance and better coverage!

I had auto and homeowners insurance with Theiss. After seeing the renewal rate for my auto, I asked…read moremy agent to check for better rates. She emailed me and gave me quote for a policy with a different company with a price that was lower than all other I had researched. After having paid, and upon document review, I found that there were errors in the paperwork, to include the incorrect vehicle and called to address it. I was told they corrected the vehicle and it was now $87 more. I explained they needed to honor their quote, but they refused, over $87. They do not care about their customers or what information they provide AND, I couldn't even get my own agent on the phone to address this. I DO NOT recommend Theiss Insurance.

I have worked with Mike Martin State Farm for 10+ years. The staff is professional, friendly, and…read morealways available to answer my questions, and offer assistance. If you are in need of homeowners, flood, car, boat, etc. call Mike for a quote.

Mike has been the agent for personal and business insurance needs for me and my family for over a…read moredecade. Mike has written some complex and comprehensive policies when my business needs required it. Regardless, if our insurance needs were for basic auto insurance policies to complex ERISA bonds for Qualified Retirement Plans, or policies to cover complex real estate transactions, Mike has ALWAYS been our TRUSTED advisor. Mike consistently reviews our business and personal policies to confirm we have just the right amount of insurance without wasting money on redundant and unnecessary coverages. When insurance companies were reluctant to write Hurricane coverage, Mike assured me he would find the best interim coverage until the marketplace reopened. And sure enough good to his word, once again we had exceptional coverage. Mike is always willing to make the extra effort, like when we had hurricane protection installed on our home and Mike called me and told me if I had a certain type of inspection completed my premium would be reduced. Mike has been available in "crunch" situation where we needed his help immediately and guess what? Mike once again did what he has been time tested to do, get the job done! However, the best part about Mike is he's simply a nice guy who you can trust. Without reservation, I routinely recommend Mike Martin to friends, family and business colleagues alike

After hurricane IAN there was super damage in Punta Gorda, FLA. Kudos to Nolan Insurance, Safe…read moreHarbor Ins, and Gabrillo the under writer. I had Major damage after the hurricane. Roof, Mold, skirting....... An adjuster was send in a week........a check received same week... I have neighbors that haven't seen a check now after 2 months......just terrible.......Again thanks for the super response in time of NEED.....Joe Kutt, NH.....12-25-2022

Juan helped me and I paid for homeowners insurance. Within hours I changed my mind and cancelled…read morethe policy and was told that they already withdrew the 3 month payment from my bank but they would request a refund and I should get a check in the mail within 3 weeks. It is now past that and no check. what a bunch of crap

Dylan at this agency has been so amazing. So patient and kind as my dad is having issues with his…read morereverse mortgage company. This agency is amazing. Highly recommend.

Shaefer Insurance has been taking care of all of the insurance needs for my family and clients for…read moremany years. They protect our home, boat, cars, rentals, etc. Their customer service excels. They truely care about giving you the best rates available and making sure your coverage is adequate for your needs. We will continue to use Shaefer Insurance for all our insurance needs and give them our personal recomendation.

Based on the outstanding Yelp reviews, I called and reached Alicia who was TRULY wonderful to work…read morewith!! Unfortunately, I am a livid green consumer when it comes to the enormous nuances in insuring flood versus homeowner/ hurricane and " other perils" damage, especially for coastal property. I have dealt with Chubb Insurance for 40 years with large homes antiques etc in NY, VA. And MN so this was all GREEK to me. With 20 years experience in consumer products Mktg I tackle finding insurance head on with expansive (7 different companies called) and thorough. " market research". Alicia I soon realized did not realize the depth of my ignorance, and so naturally did not ask a lot of questions. When I phoned her back one day, Marcia answered the phone and immediately confronted me with the question," what are you doing with Alicia". We are a tough nut of a customer because after acquiring the condo a few years ago from his family estate ( buy out of siblings), my husband moved in and decided he did not need insurance (!). Wrong. So Alicia graciously explained she could not go to 10 other insurance companies they represent and stated they were not responding as well. So this left us with just one insurance group. While working with her I was calling interviewing other agents as well and from them, learned about the new Florida laws that protect insurance companies even after a contract is signed, if they conduct a 4 point inspection later -- called a " point of claim " underwriting, they can drop the policy! Beware. I also learned that " Hurricane ". does not include water/ flood damage, and you can have a terrible storm with wind ( hurricane- homeowners policy) AND storm surge bringing rising water that can decimate walls furniture electrical panels etc ( flood insurance policy= anything damaged by water ). So I later learned from others that I need a lot of insurance for BOTH. The one policy she could offer me came in as the second highest in cost, and at that time I ignorantly was seeking just $15,000 in flood insurance, and $135,000 in homeowners coverage ( small 2 bedrm condo). This 2 week telephone conferencing project has been tough, peril less and unnerving !!! A lot is at stake when you move and reside (me, seasonally) in stormy Florida. If your property is older than the 1970's you may have aluminum wiring, polybutylene pipes. Etc etc. and the insurance policy even after accepting you, can reject your future claim if they find these and many other items in your damaged home. Yikes. Be thorough, educate yourself well. Good luck.

After moving to SW FL from out West, I was needing to establish new professional contacts and…read morerelationships. One of them being for my Insurance needs. I was referred to Margo and Alicia over at Lehn Insurance. I can honestly say that I have been overly satisfied and impressed by there professionalism. They are always so pleasant and eager to go the extra mile to accommodate your needs. At my age, I've seen some good, not so good or just average when it comes to service. Margo and Alicia at Lehn are GREAT! I highly recommend. You will not be disappointed.