I walked in midday, made eye contact with the young associate standing on the floor because I…read moreneeded help, and he looked away. So I had to approach him to tell him what I needed, which also required accessories but, instead of this guy being proactive and helpful, he acted irritated that he had to keep escorting me to aisles to get what I needed. Upon checkout, there was no "thank you" or "come again." This is the last time I will go to this Ace.

The most quaint hardware store since the old hardware store in 5 Points. The store is super clean,…read morefully stocked with anything you would ever need. Yard equipment, house equipment, Yetis, even Tide laundry sticks. The people who work there are so personalable, and very knowledgeable about every item in the store. If the item is not there they will also help you track it at another location.

I love this place! I walk in and I'm greeted right away. The store assistant is always so helpful…read more Shows me right to my product and recommends how to use it or supporting items I may need. I'm always thanked when I come in.

The owner really is rude. It's as if they're doing it on purpose. Strange., We actually lived in…read morethe same neighborhood, tried to give them as much business as possible, but every single trip, it was as if we had never been there before....or spent tons of money. Staff is ok, but things tend to rot from the top, so checking out became such an insult, we just gave up and drove 6 miles to Elloree and Helmsly Brothers. Three times the size, enormous selection, and they actually treat you like they're glad you're there! We learned about them from one of our neighbors. Most locals drive the extra 6 miles. It's worth it!

I had an excellent experience at this hardware store. I lost a key and needed to make a copy. It…read morewas apparently the absolutely most common key prototype on the market. But Lowe's managed to cut copies twice that didn't work. I then went to Walmart and made a copy. That didn't work either. I only found that out after driving home each time, of course. So I was really frustrated. At Wally's, the key was cut by hand and FINALLY was done right. And the customer service was excellent.

There are enough employees to help shoppers. The employees will approach a shopper and ask if the…read moreshopper needs help.

If I could give this store 10 stars, I would!…read more This has to be the best-run, friendliest, most efficient small hardware store in the U.S. They cram an amazing variety of hardware, paint, tools, garden supplies, landscape supplies, sporting goods, apparel and other necessary things into a small space -- and each department is managed by a subject-matter expert. Not only can they sell you what you want, but they'll cheerfully help you find a solution to your problem. I've even been in there and had them tell me "Our competitor has a better solution. Here's what you need to ask for." If all American businesses were run this well, there'd be no recession!

Omg! I was in this store yesterday and witnessed the WORST customer service I have I have ever…read moreseen! As what I witnessed, the store mis-priced some bird seed (?) and would not honor the price (customer service rule #1) - then ... argued and threatened to call the police on this woman who just was asking them to honor the price marked! The "manager" came out and was incredibly unprofessional and rude to this lady. My advice is to send their staff to customer service training and do the right thing in the future.

So here's the thing, when I know what I want and just want to grab it without much conversation,…read moreI'll go to one of the big stores. Now if I need some legit help, like what tool would I use for blah, blah, blah, then I go to this place. They are very friendly, but for the most part not too friendly. They offer help, but don't seem too overbearing. They carry most things you need, except for lumber, and I don't think they have any plants. I recently had to get a new key for my 06 Mustang. They were great, came out to my car, and programmed it, and saved me a few bucks.

Place has saved my behind so many times. You can go in here, find somebody who works there and tell…read morethem you want to build a house on some new land you got with no plumbing or electrical setup. They will sit there for hours and explain every step of the process to you. Leveling, pouring a foundation, framing, getting plumbing and electrical hooked up, etc. Jesus, I wouldn't be surprised if they come out to the jobsite for you and start barking at the contractors screwing it up. They do all this because they got the Ace Hardware heart. It might be a bit pricier here than Home Depot or, God forbid, Lowe's (DO NOT GO TO LOWE'S! they got worse than service than popeyes chicken), but the helpful hardware folks who work here are worth the extra penny. Sometimes I feel like pulling out a crisp 20 or benjamin and giving it to these guys because they are so awesome. I been to every section and talked to all the regular faces who work here. They NEVER let me down. AMERICA

Overall great store. They have everything from hardware to life style wear and more. The staff is…read morealways friendly and helpful.

Super helpful and friendly. Prices are competitive and no need to walk a mile or two finding you…read moreneed in the big box place. Triangle will lead you right to what you need. Shop local.

From the owner: Family owned and operated since 1994. Some of our services: We sharpen chain saws, axes, lawn mower…read moreblades, kitchen knives etc. Bicycle repair and paintball supplies. We also cut single pane glass. RV and camper supplies.

Recently purchased a LP Gas tank for my grill. Once home , it was discovered the tank had a leak…read more I returned with 2 hours of the purchase, the young man working the register remembered me, and simply asked if I wanted an exchange. Yep, no problem. As I went out back to meet a different associate for the exchange, things took a turn. The associate accused me of buying the tank somewhere else and trying to return it there, because "it (didn't) look like (their) tank". It devolved from there. I will never give another penny to any Ace Hardware.

Excellent service…read more Excellent selection. Value Very Fair for top shelf products. You won't be running back to exchange items. Something has changed as in the New Energy I couldn't be more pleased!

This is one of those places that 'just might have it' because they have such an ecclectic…read morecollection of supplies. We went in for an umbrella base- which we found but it didn't quite fit our needs. Instead, I found a dryer vent brush- which I didn't even know actually existed. Now its mine hahahaha. We also bought lump charcoal- I was surprised that the charcoal prices were generally pretty good!

I started getting my propane tanks filled here. From there it just grew on me. The staff are all…read moreincredibly helpful. Their stocked items are plentiful! It's an easy spot to get to.

Very friendly, helpful knowledgeable people. Great selection of hardware and a staff that knows…read moreabout it.

A few weeks ago, I went in to see how I can improvise on a sunshade for my windshield. Liz helped…read moreme pick out the product, and then came outside with me to help! Not only did she help me to buy the bungee cords, she encouraged me to buy a jar of local honey. She told me how good it is and how important to support local suppliers. Thanks, Liz!