1. Summit Draft Systems

    1. Summit Draft Systems

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    Puyallup, WA

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    Summit Draft Systems

    5.0 (1 review)
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    11 years ago

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    OnTrac - This is where I live.

    OnTrac

    (871 reviews)

    Normally OnTrac does a great job of delivering my packages on time, with professionalism and…read morecourtesy... Until something happens, and that's where their problem lies. The customer service representatives lie, give you run around information, and are truly unhelpful. Long story short, my package IS delayed due to a mechanical failure. I was first told the truck broke down in route. Then I was told that the mechanical failure was because of some machinery in the Seattle facility. Somebody is lying, but ok. That's not the part I'm concerned with. Since they claim they don't deliver on the weekends, I offered to pick up the damn package myself because I needed the contents on a specific day! I ordered in more than enough time to get it that day. Again, the customer service agent tries to lie! The one yesterday placed blame on the Seattle facility saying that they don't have a phone number to be reached. THEN one says, "I can call them for you. Hold on." Places me on hold for less than a minute, then comes back to say nobody answered. Oh.. then she says, "We don't deliver on Saturdays." Yes you do! I live close enough to the Seattle facility to see trucks making movement all the time. All of the lies are unnecessary. I just wanted to pick up my package in a timely manner and have my items for this event. Thanks OnTrac for f*cking that up! Great job.

    Week & a 1/2. 2nd order for NFL Merchandise order delivered again, to wrong address! Instead of my…read moreapt bldg. Driver left (again) at a tea shop nearby. I prayed it was same location as last snafu. Ontrac flat out insists they won't call you to tell you they're there! Notifications with my info and cell number in apt entrance windows door. Emailed Ontrac. All proactive steps to stop repeat of last bad delivery experience? Epic failure!

    Summit Draft Systems - professional - Updated September 2026

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