Best medical experience ever. Assisted with transport…read more Patient. Front desk courteous and helpful. Nurse very thorough and approachable. High expectations for Dr.

I came into this urgent care as a walk in last week. I had hurt my thumb. It was bruising and…read moreswelling quickly; and I wanted to check if it was broken. Everyone that helped me throughout the entire visit: Robin Alley, Semone, Laurie, Danielle and Dr Brittany Congress!! Everyone was so kind and helpful. X-rays were done. And, a couple of days later, someone from the office called to check how I was doing! I was pleasantly surprised with an urgent care that was not only thorough but kind as well. If you need medical help, this place won't let you down!!

Absolutely recommend this office if you are coming after hours. My nurse Pam was amazing. So nice…read moreand took great care of me. Please understand this is a smaller office so there could be a wait but i came in with only one person ahead of me around 7pm and was discharged at 8:15pm. The NP Leslie came in and took great precautions with me. I am 9 weeks pregnant and she made sure to check all possible causes for my cold. Even recommended, after all test came back negative, that I come in the next day if i wasn't feeling well and they'd see me right away. Don't hesitate just come!!

Would never recommend anyone to visit this Urgent Care facility…read more They advertise they are open until 9pm. I walked in tonight at 822.... And the women behind the check-in desk told me they were too full to see anyone else... 2 in back and 1 waiting. She then asked what was wrong with me and when I told her (want to get tested for strep throat), I was told that was at least a 30 minute endeavor and I had to leave, I have NEVER heard this before. You're in the medical business, if you're open till 9 you should accept patients until 850 - or advertise that online when you stop taking patients, Incredibly disappointing

I've been to this place on several occasions and they are just wonderful. I work in pediatrics as a…read moreCCMA and am currently studying to become an MD. I am always picking up something from the kiddos at work. Everyone at Fast Pace On Middlebrook Pk has been incredibly kind, professional and efficient, and I am always impressed with the quality of patient care at this facility. Mackenzie Armstrong, PA is a particular bright spot and is a phenomenal provider who I hope to emulate in my own patient care. Thanks so much, you guys rock.

I came in for a new hire drug test. I pre registered and made an appointment for 4:15 pm. I am…read morestill sitting here at 5:15 pm waiting. I got the message when I set the appointment that there were 4 people ahead of me. I still have 2 in front of me 2 hours later. I understand that it is a busy time but they should plan extra staffing to accommodate people in less than an hour. Why are there appointment slots to take when they do not honor them? Cmon, this is to long to sit in a crowd of sick people.

I have gone to this Urgent Care both in the height of COVID and recently (Fall 2022). Wait times…read morewere certainly longer the past few years, as COVID precautions prompted employers and schools to have doc proof of being COVID-free. They were absolutely swamped but I personally still felt that they had an organized system that was very conscious of patient and staff health. They even have a few exam rooms that have outside/separate entrances and will call you in from waiting in your car. Now that many precautions are lifted, it seems wait times are more normal. I checked in (Oct. 2022) on the Solv app via my phone and it shows wait time and where you are in line. The office called me when they were ready for me to come into the lobby and head back for vitals. It was right at my scheduled appt. time. Front desk staff was very friendly. Then, Pam brought me back and took my vitals prior to April heading in to examine me and chat about symptoms and causes. She was very thorough, patient, and kind. Sometimes, you feel like just another number in a medical office, but it is clear this staff genuinely cares about patients and their health. I only came to urgent care because my GCP is booked out several weeks(even for sick visits) and I was miserable. However, April mentioned several people use her at UC instead of a general care practitioner...and I'm not surprised. Co-pay might be pricier at a UC facility but the experience was as painless as a doc visit can get. I will only use this office when I have an urgent care need instead of others closer to home.

I went because my kid was sick. They were prompt without being rushed. They got to the root of the…read moreproblem quickly and gave me a plan of action and answered all questions faster than I usually get to see a doctor. This was probably the best experience I've had with a medical provider.

Intake process is slow but par for the course. Everyone here didn't seem to want to be here. Both…read morethe nurse and the doctor seemed to be mad at me and when I tried to ask questions (technically only one "question") I was quickly shut down. Im just going to hope I feel better and if not - I'll be patient and go to a proper clinic. Sigh... I wish these types of places worked better. They are a great idea in theory.

There is only one person working at the window and literally 5 million people in the lobby. There…read moreneeds to be another Plain of Action put into place. First of all, no one is social distancing from waiting in that round about line for registration. We all are wearing masks, but that can only protect you so much. Faster service needs to be implemented and more people need to be sent to their cars to wait. If you come as soon as they open be prepared to wait! I'm talking about long; like going to the ER!

Seemingly overnight I developed a case of conjunctivitis. It was easy to save my place in line and…read morefill out the necessary forms online. There wasn't anyone else there at my scheduled time, so I was quickly seen and out the door. The staff was professional yet friendly, and I felt very much at ease. I picked up my prescription at the pharmacy down the street and was home in no time to begin my treatment. I did have to pay the full amount out of pocket, as I have not yet met my deductible for the year, but it was less than $100. This is the first time I have used the clinic for myself, although I have been in with other family members. We have all been very pleased. Recommend!

Stay away at all costs. They sell your private medical records and when I got to the exam room,…read morefirst thing out of their mouth was, doctor is not in today im the nurse ill be helping you. In otherwords you pay for a doctor but get a nurse. Who ultimately will override your requests. Its nothing but machines when you call in. This location wont be here long.

Terrible experience, lady was so rude. Still kept my cool tried to be polite, but as I left I…read morerealized I shoulda been an asshole back. If you were smarter or more professional maybe you wouldn't be working in CVS minute clinic.

I will not go into detail but when you are paying a place like this for medical treatment, you…read moreexpect to actually be listened to. I have never felt so disrespected and dismissed at a CVS minute clinic ever until my experience with this one. It almost brought me to tears. I hardly ever write reviews but I just felt like this needed to be said. Avoid this place at all costs and just go to an urgent care, maybe they'll actually listen to what you have to say.

Doc Adam is the most sincere and charismatic caretaker I've ever had the pleasure of meeting. I…read morearrived there kinda late with a pretty nasty wound that required stitches.... And he didn't hesitate to help me. He provided quick decision-making and helpful insight with a compassionate smile on his face and a reassuring confidence. The rest of the team was very generous, too, but my 1-on-1 was with this man and what I can guarantee is: He truly enjoys administering the best healthcare within his power. I would recommend Well Key to anyone after their thorough treatment of my condition.

DO NOT GO HERE!! I waited about an hour to be seen for a drug screening. Reception was not good and…read moreI had to provide documents several times. I showed up with one other person in the waiting room and still waited an hour. They obviously have a staffing issue because as soon as I finally got to the back, there were tons of empty rooms while there were a decent amount of people waiting after I left. Also, I saw what may have been the physician just hanging out on the computer in the back. Don't go here for literally anything.

Not helpful at all. They do not explain anything. They wouldn't even tell me the diagnosis or…read moreexplain why they switched from a medicine that worked to one that didn't. And of course, when the new medicine didn't work as effectively, they insist on seeing you again. (Yes...this is for-profit medicine at it's finest) In short, I would not recommend this place, i would avoid it.

This urgent care is the definition of everything wrong with profit-driven medicine. The doctor I…read moresaw was careless and negligent--she didn't even bother to properly document my visit or the plan we discussed. She told me directly that if I wasn't better in a few days, I should call and she'd send in a prescription. Simple enough, right? Except when I did exactly what she told me, the note "wasn't in my chart," and suddenly no one could help me. Their solution? For me to come back in and hand over another co-pay/coinsurance for the exact same diagnosis that hasn't changed. This isn't healthcare, it's a money grab. They had the chance to do the right thing--acknowledge the doctor's mistake, honor what was said, and actually help a patient in need. Instead, they chose to hide behind missing documentation and force me back through their doors so they could squeeze more money out of me. Patients come to urgent care because they need help quickly, not because they want to play billing games with a clinic that clearly puts profit above people. The disregard for patient care, accountability, and basic integrity here is appalling. If you want to be treated like a walking ATM instead of a human being, by all means, go here. If you actually care about your health, go anywhere else.