Kevin @ Mountain Mortgage is the best! He's very kind, knowledgeable and helps you through then…read moreentire process with every little detail! I purchased my house from him, then a year later refinanced. This is the guy you want on your side when it comes to your real estate banking needs! Thank you Kevin! I look forward to working again with you in the future. Sam

This place was recommended to me by my parents. All I can say is it has been the best experience I…read morecould have hoped for. All my questions were answered, in a way I understood, and Kevin has to be among one of the friendliest /helpful people ever. He explained what I needed to do to work on my husband's credit and now, about a year later, I'm in the process of buying a house! I would recommend this to other couples starting out or even people who have done it before. It has been a great experience.

Working with Chris through multiple transaction over the years has been a great success for me as…read morehis client. Chris is always upfront and honest and that is something very important to me. Add in his vast knowledge of the lending industry and personal touch service and he just can't be beat.

James Beard is a legend he pulled us out of the fire about 3 times. Highly recommended this…read morecompany. lf you choose anyone else you're wrong.

Alyssa helped me out so much and was super to work with. She answered all my questions and was…read morevery knowledgeable!! Pleasure to work with.

Jonathen has helped us buy both of our last 2 houses and was great. He is a wealth of information…read moreabout not just the home loan process but financial matters in general. He also found a different loan company in the middle of the process to get us a half point lower interest rate. Would highly recommend him.

We reached out to CrossCountry Mortgage after being invited to join their "Refinance Club," which…read morewas supposed to offer specific waived fees. What a disappointment it turned out to be nothing more than a sales pitch and one of the most stressful, unprofessional experiences we've ever had. We worked with Jacqueline Clay and the James Beard Team, and from day one we were given conflicting information about our credit and payments. Their third-party verification company (Factual Data) reported false late payments, and we spent hours trying to fix their mistakes. Calls went unanswered, we were transferred around, and the communication was terrible. When I brought up concerns, Jacqueline was rude and condescending, saying things like "You just don't listen, Devina," and "Wow, you don't appreciate what I've done for you." She even said, "Devina, you worked in finance, you should understand," which is ridiculous. I've never worked in finance, I just ran my own small business and did payroll. At one point, she even told me, "I'll work on your file, but don't tell your husband." That was completely unethical and inappropriate. When I reported her behavior to James Beard, he brushed it off, saying, "She's really put herself out there for you she works late and sometimes does too much to try and help, even when I've told her it's not possible. She makes miracles happen." That kind of response showed a complete lack of accountability within their team. After weeks of wasted time, stress, and misinformation, we finally walked away and refinanced through Guild Mortgage, who found no late payments, no credit dings, and got us a cash-out refinance at a great rate all without the chaos or disrespect. I would not recommend CrossCountry Mortgage or the James Beard Team to anyone. Save yourself the frustration and go somewhere that treats you with honesty and respect.

*Not recommended* The James Beard Team shared personal information of mine with external realtors…read morewithout my consent. When I asked whether this was common practice, I was met with hostility bordering on verbal abuse. I explained to The management there that I felt gaslit and was unaccustomed to being treated in such a poor manner. The management ensured that James Beard himself would follow up with me. He never did. I later received greeting cards in the mail and follow up calls from the team inquiring as to whether I was ready to buy a home. Based on the reviews, my experience is not a unique one.

I just bought a house in the Medford area, and Sandy Boughton of Mortgage Express handled our loan…read moreprocess. She was very thorough, professional, and personable as well. I was able to call her anytime when I had questions or challenges I had uncertainties about. She followed through with every detail, working with my real estate agent and title company officer as a team. She made sure I understood the important details of the paperwork I needed to sign. I highly recommend Sandy and Mortgage Express for anyone's real estate loan needs. Donna Hoyt

From the owner: In an industry that's constantly changing, an efficient and productive mortgage company is…read moreinvaluable. Mortgage Express was founded in September 1999 to offer exactly that. Their focus is lightening speed mortgage transactions, coupled with quality service. "We're a privately held company, so we're very competitive," says Allan Mohr, mortgage consultant at the Portland office. "The focus is always customer first. If our in-house bank doesn't have it, we'll go the extra mile to find the best product for our customers." Over 80 percent of Mortgage Express loans are funded by their in-house bank. They underwrite, fund and fully complete the loan process, often within one week's time. The goal is to offer a streamlined and seamless process for both the Realtor and customer. "I'm within 30 feet of my underwriter, funder and doc drawer," says Mohr. "There's no phone tag. We are very hands-on and it's a close knit group."

Jeff came recommended by our realtor. He was extremely responsive by phone and email. He was also…read moreupfront and honest while remaining very patient with us as first time buyers. His education through the process was invaluable and I would highly recommend him to anyone.

I would like to disclose that we are only providing this review as a follow up to the initial…read moregenerous review we provided via the Homestreet Bank website. Our experience during the buying process was excellent and we still believe that Niki was helpful DURING that time. However, it has become clear that should any issues arise after signing on the dotted line, we were no longer valued clients. Simply put after attempting contact through numerous emails and phone calls we were ignored. There was some miscommunication and incorrect information provided to us by our Lender Niki (we completely understand that sometimes mistakes happen) what we find unacceptable is that rather than explaining the mistake, apologizing for the miscommunication, and assisting us in finding a solution, Mrs. Campbell ignored our requests for a phone call and meeting. We have yet to receive even a half-hearted apology for the inconvenience. Only after calling Homestreet Bank and speaking with a customer service representative through their corporate office were we able to resolve the issue (with no help from our lender). To say the least we are very disappointed in the lack of communication and the little respect for our time. This review is not a reflection on Homestreet Bank Corporation but only on our experience with one employee. We are thankful that someone from the Homestreet Bank team was courteous enough to assist us in finding resolution. An insightful experience on how not to handle mistakes and the importance of good customer service!

Can't recommend Niki enough. She was so helpful through the process, don't hesitate to call her!read more

Derek is very good at what he does. He communicates and is always there to help answer questions…read more His staff makes the home buying process a stress free process.

I can't thank Derek enough for facilitating such an amazing homebuying experience! I always felt…read moresafe and in good hands with Derek. He is professional, knowledgeable very experienced. He was also very compassionate and had incredible communication throughout the entire process. I am forever grateful to Derek for the experience that I had in buying my home it was a very special mile stone and he played a very big part in making sure that it was a very well taken care of. He is the person that I will recommend to all my friends colleagues and clients and look forward to any future homebuying experiences with him!