I have been a Sun Sentinel (internet) subscriber for years.... No More.... I have not read or even opened it for months.... The new format is too confusing, and beyond me.... You've gotten too clever for me.... I will not be re-newing... J.E.G. - Pompano Beach read more

Worst delivery and customer service ever encountered. Paper arrives drenched. I call early in the morning and ask for a redeliver and it either never arrives or arrives the next day. I call cust service and find it extremely difficult to understand the person on the phone. I try and cancel and request a refund for unused portion but am told no refunds. This scenario happens often. I am finished with the Sun Sentinel. read more

I ordered the paper on a Sunday never got the paper on Wednesday Sunday Wednesday finally one Sunday now today is Wednesday no paper. I am very disappointed with the delivery service that I'm getting from this paper. This is not the service you give to a new customer BA. read more

Very expensive for home delivery. Customer service is a joke. Outsourced out of the country. Complaints and problems go ignored locally. Not able to contact customer service locally read more

They aren't meeting their own terms and conditions. The T&C indicates that a subscription can be canceled by sending an email, but no email address is provided. Additionally, there is no way to cancel on the website. One must call the customer service line, and they don't provide you with written confirmation of cancellation. Wouldn't be surprised if they try to bill me as if I never canceled. read more

Sun Sentinel - Print Media Near Me - Deerfield Beach, Florida

Out of all of the weeks I've been subscribed, they only delivered once. Never touch this with a 100 mile pole.

if I could rate this business with ZERO stars , I would . The Sun Sentinel has ZERO customer service . Oh ! and let me add that I paid for a digital subscription and I received the emailed edition ZERO times , despite calling them countless times of their errors. They need to hire expert tech people to fix this disaster. But here's the icing on the cake : $6.50 for 3 months is now $3.50 per week !!!!!!!!!!! .... with NO notice or courtesy that your subscription is ending, like a reputable company does. Dont try to ask for a supervisor ... perhaps they don't even have upper management . I am the last of my friends to cancel a subscription. Their comment : "What took you so long ?". read more

I will give a zero star rating . My account is closed in April and they still charged my credit card account subscription for $27.69. To me this a complete fraud committed by the newspaper.I have been calling them since The time they charged to my account and give me that they will be processing the refund in 5-7business days. No wonder why people do not want to subscribe to their newspaper. Why does it take 5-7 days for refund to be processed in the hope people will forget. If I do not get my refund I will be filing my claim with the state of florida consumer affairs for fraud . read more

Be aware of circulation billing practices. They offer big incentives for online and then slip a big subscription fee past you after a couple of months. read more

I totally agree with all the one stars. My first time because of a promotion for first time customer and def not worth it. They don't care when you don't receive and they don't rediliver What happened to the good old days they credit 40 cents for a non deliverySundaypaper thatcost approximately 5 dollars in store What crap! read more

Horrible delivery. paper getting smaller; price going higher. News isn't news when the paper is delivered the next day. read more

Sun Sentinel - Print Media Near Me - Deerfield Beach, Florida

Home delivery? Never shows up and when you call to redeliver they still don' t show up. Customer service is outsourced somewhere, poor English speaking agents beg you not to cancel and tell you they are not allowed to issue refunds. There are also no supervisors available to speak with. Worst ever, calling my CC company to try and get my money back. read more

We missed reading the local Sunday paper so decided to subscribe. What a disaster. First, my login never worked. I tried several times to change the password, but each time, nothing. So after calling about it, they told me they were having system problems. I would be able to change the password once they were back online. Never happened. Over a period of about six weeks, we maybe received four total papers, two Sunday and two Wednesday. We called over and over and they just said, you can access it digitally. What a joke. No we can't, we can't login to our own account. What a mess. We finally just cancelled. Papers wonder why they are losing business. What a disappointment. read more

Today I cancelled my subscription due to Vacation Hold ongoing problems. 12-16 is my last delivery date. I told them to read my reviews on Yelp if they wanted to know more. read more

Sun Sentinel - Papers that should of been held for vacation hold - Print Media Near Me - Deerfield Beach, Florida

Sun Sentinel started charging me a $15.96/month subscription beginning of the year. I noticed only about 5 months after it started. I never signed up for this paper. I have no receipts in my email. I don't know how this happened but I never once opened up this paper to read it. Once I noticed I went on their website immediately and cancelled the subscription. Apparently it didn't cancel and I got billed again so I called customer service and the operator "cancelled" it again. I insisted that I never signed up for this and asked for some kind of refund. I was denied very rudely. I mailed proof of purchase and an explanation letter in the mail, and only received a very passive aggressive email refusing any kind of compensation. Very rude customer service and it's insane that they're just out there billing people. There are a lot of unhappy people dealing with this dishonest paper. read more

I am trying to renew my home delivery subscription and cannot understand those staff from the Philippines. It is a nightmare. Shame on you to save money at our expense! Miscommunication with dates and digits are a big issue for those foreign staff. If you want my money, you should change your hiring policy. Enough! We are here in America. I won't recommend that newspaper to my best friends. One star is too much read more

The Sun Sentinel app is an absolute disaster; whoever designed this piece of crap should be deleted from its staff and the trash file should be emptied ASAP. The app never works consistently; they are making fixes routinely. The fixes become the new brokens. If Fort Lauderdale had another local newspaper; Sun Sentinel would lose subscribers. I stay with them; unhappy and complaining routinely. read more

I've had subscriptions to the Sun Sentinel for years. I haven't trusted them and always negotiated a subscription price yearly. There's also a lot of fine print you're not told about like it's 52 issues and not 52 weeks because they consider some issues double issues! The TV Guide pulls this BS also. a) I did not receive a communication that my year-long Sunday subscription had come to an end in May. b) The Sentinel indicated that it was renewed automatically (without my permission)... and looks to be 2-3 times of my previous rate... and therefore, they say I'm in arrears. c) I've had many emails back and forth in the past week. In a 7/6 email, they indicated that they emailed me at my old email address to advise me of the balance due/renewal.... when my online Sentinel account clearly shows my new email address which has been on their file for over a year. If they didn't hear from me, why would they continue the paper... or write to me? d) This past Saturday, July 8th, I thought I worked it out with a phone rep whereby I was signed up for 13 weeks at a time at a rate of $1.49/wk with the rate guaranteed for a year. He was to email a bill to me which has not been received (until today). I did receive Sunday's paper on the 9th. My assumption was the 13 weeks would be retroactive to my renewal date in May... but my most recent email from them shows it's separate and I still owe the May money at 2-3 times the rate. e) Then I got an email this morning, below, indicating the rate is now $2.08/wk for 8 weeks... I do not understand this at all. f) Today, I simply paid and I'll definitely not renew. I did file an online complaint with Consumer Services, but I'm sure it'll go nowhere. Big corporations always seem protected, politically speaking. read more

I was repeatedly double-billed for my subscription. As a result, I have cancelled my subscription, and do not want my cc billed again.

I have been repeatedly double billed and have canceled my subscription. When you call customer service to get a refund you will get every excuse in the book. I cannot believe a newspaper is as untruthful as the Sun Sentinel and trains their staff the way they do. Awful! I only added one star because you cannot leave zero stars. read more

Absolutely Terrible business with even worse customer service. . They sent me a digital access promotion. I paid for it. I was not provided with any chance to create online credentials (UN and PW). When i called to try and rectify this, I was told i would receive an email in the coming days. This sounded way sketchy so i decide to cancel. I was told i would be refunded. I was not. I called back, they tried to get me to stay subscribed so I told them that if they could provide me with a way to set up login info, I would stay with them. After 20 minutes on hold, I was told the promotion no longer existed and i would be refunded. The company is obviously struggling to figure things out on their own end and have little respect for a customers time. I was told AGAIN I would receive a refund. To date...NOTHING. Bunch of criminals. Don't waste your time or money as most of the same news can be found online for free. read more

Today we waited for the paper again, it never came. it appears that the deliveries are not coming on a timely manner. The service is getting worse and worse. I guess it's time to switch to the Herald read more

Price an delivery of papers for the last 2 years have not met expectations an price keeps rising for poor production

Don't even deserve 1 star. I only get the paper 3 days a week & for the last 8-10 weeks I've had to call EVERY day except 1 to get it. apparently my regular guy quit & whoever they have now just doesn't even bother with the route because everyone I know on it is having the same problem -& half the time I don't get it even when I call! old guy just came back but had to go away this weekend & I didn't get them again. cancelling! read more

I, like everyone else, is so dissatisfied with them. My carrier quit a couple of weeks ago and since then, have only received the delivery on 2 days... I went to the better business site just to see and sure enough rated 1 star. They can't provide delivery services that you sign up for, have a bogus recording when you call "due to PRODUCTION issues, paper will not be delivered until 10am". This is bogus as I've always had my paper by 5 or 6am, until the previous delivery person quit. Am I to assume that the day my delivery person left, that's when they ran into PRODUCTION issues??? It's not production issues , it's delivery issues. In addition, the two times my paper was delivered since the new carrier started (??) it was before 10am.. I called on those days anyway just to see and that same recording was on.. it's just to cover their behind!! Then you never get the paper by 10, even though you requested redelivery... if you call after 10, they say they can't redeliver because you had to call by 9:30am lol. So it doesn't even make sense.. then they say a supervisor will call you back within 24 hours, NEVER HAPPENS.. all this while dealing with the agents in the phillipines.. (a local company has to farm out their call center to the phillipines??) I am going to issue a better business complaint as well (which resolutions appear to be handled by the phillipines as well). In addition, I'm going to contact the state attorney generals office and file a complaint as this is outright fraud. If you can't offer a service that you are advertising, then stop offering it. My goal is to stop the sun sentinel from offering delivery services!! I won't give up read more

I have been getting the morning Sun Sentinel for many, many years, I like my paper in the morning and for years received it before 8 A.M. IN THE MORNING. All of a sudden it's coming 10 or after. I call and ask for a credit each time and am told "SO SORRY WE WILL GIVE YOU A CREDIT." I explained I already have seen all the news on TV. They suggest digital. It appears they are trying to get people away from the paper news!!!!! The person who normally delivered my paper has worked for the post office and no longer works for the paper, so I am to suffer for something I paid for and not getting. I have been promised a phone call from the person in charge of my area, NO CALL. There is no such thing as CUSTOMER SERVICE any longer. When my subscription along with all the credits are given to me I will cancel!!!!! read more

This stupid paper that I've never subscribed to or asked for keeps getting delivered to my house and I've called them 5 times at this point to tell them to stop and these idiots keep delivering. read more

It's over and I'm actually relieved to no longer receive a newspaper or get news from their app. Newspapers thrown daily under my car with no response from management. They charge for their app which is mediocre at best and they still have aggressive advertising on it. There are better sources for news and you are not charged. Bye Bye Sun Sentinel and good riddance! read more

Truly one of the worst run media companies in existence. Web site paywall is a joke since they're not only frustrating readers but limiting ad exposure by reducing the audience size for their paying advertisers. They'll send you collections notices when your promo rate subscription ends but you never renewed but they just keep sending the paper anyway. Their FB food group is beyond idiotic with only certain posts approved and tons of non-knowledgeable noise. read more

I have been getting the Sun Sentinel for like 18 or 19 years. I changed my subscription a while back to only receiving Saturday and sunday. For the past 9 weeks I have either had to go online and or call customer service to have the paper delivered. Customer service only reads from a script and most of the time it's gobbledygook because you can't understand them because of their accent. I have sent messages via messenger I've sent an email to the managing editor I have sent information to feedback of the Sun Sentinel and no response from anybody. I'm getting ready to cancel my subscription. It seems no one at this newspaper cares about their customers. read more

3 times this week no newspaper, yet when I call them they say there having a contact dispute with the delivery company, in the mean time they advise me I need to pay them $360 for paper delivery for the next 12 months.... I ask them why should I pay for the year, when the paper can't make it to my door on time... Just super pissed, they suck.. read more

SAVE your money and go elsewhere if you want your newspaper delivery. I was supposed to start receiving my paper over a month ago, I have yet to receive anything, I call each time and each time they "promise" it will be delivered but that never happens. I even asked someone from Deerfield, FL office contact me asap about this issue but no one ever called. It's pure garbage, their work ethics are horrendous. I will never again give them any money and would never recommend them. You guys are just terrible, you take peoples money and don't deliver on the services we paid for! read more

I get the paper delivered Wednesday, Saturday and Sunday. I used to get it daily but the prices were ridiculously high and there was nothing to read. I really like The Wednesday edition because of the food section and the ads so I can plan my grocery shopping trip that I do weekly. Yesterday, no paper. Well I called home delivery and through much pressings of numbers into their automated system, I requested a new paper and was assured it would be delivered. At noon, no paper. This, I called again and I was told no credit but I'd get a paper and this time I spoke to a live customer service employee. WELL NO PAPER!!! I am thinking of cancelling it all now because quite frankly there is nothing to read and I can get the same ad on line for free. I've been getting this newspaper for over thirty years, I know print circulation is way down, and this hideous customer service is partially responsible TODAY AGAIN NO NEWSPAPER!!!! read more

I am canceling my subscription one wasteful month of calling into Sun Sentinel and still no paper delivery all of a sudden I cant get a paper. I am paid till March / wed/sat/sun paper, No Help or resolution my neighbors get there paper. Good bye Sentinel after 25 years I guess you don't care about your customers. read more

Absolutely the WORST customer service! Three weeks in a row my Sunday paper has been delivered without the sales flyers, coupons, Parade magazine, etc..When you speak with someone in India(who takes an Anglo name) all you get is lip service. First there are the apologies for the inconvenience, then they'll have the paper redelivered later the same day, then it'll be the following day, then they'll have the distribution manager call you within 48 hours, NONE of which ever happens. I have heard the script so many times that I could perform it as a stand up comedy routine. All of these "promises" are an attempt to temporarily appease the customer, with no intention of actually providing the service for which the customer has paid. Their lack of regard for their subscribers is shameless and the fact that one has no recourse to solve these delivery issues is beyond infuriating. I wonder how they sleep at night. read more

I have requested that my home delivery of the Sun-Sentinal NOT TO BE RENEWED!!! Within the last year, there have been 5 missed deliveries. I requested re-delivery of 4 of the missed deliveries and only received one. Their customer service says they will re-deliver within 90 minutes. The only successful re-delivery took almost 3 hours and required three (3) phone calls. Today, Feb. 16 2014, after 4 calls to customer service, I finally spoke to a "Customer Advocate" (I had requested a manager since I had no success with supervisors). I was again told a paper would be delivered. That was 6 hours ago. The missed dates were June 2, 2013, November 28, 2013, December 22, 2013, December 29, 2013, and February 16, 2014. The only missed date which I did not call in was November 28, 2013. The Sunsentinal has been unreliable in its delivery and its customer service has been totally ineffective in re-deliveries regarding my missing papers. I have been told on two past occassions that a route-manager would contact me within 24 to 48 hours. THE ROUTE-MANAGER NEVER CALLED. If interested, I have logged the calls and the persons (with id numbers) to whom I spoke. read more