Great advice, knows his trade. Advised me to another company that could serve me faster.read more

From the owner: ORCA Pool and Spa Service provides reliable and professional pool and spa care in Nanaimo, Cowichan…read moreValley, and the Capital Regional District. Specializing in pool liner replacements, heater repairs, pumps, filters, automation systems, and more, we ensure your pool and spa are in top condition year-round. Our services also include hot tub repairs, digital upgrades, plumbing repairs, and replacement parts for all pool and spa equipment. With over 15 years of experience, ORCA Pool and Spa Service is committed to delivering quality, timely, and professional service for residential and commercial properties. Whether you need a quick fix or a full system upgrade, we are here to provide you with expert solutions and peace of mind.

Great facility, great staff. The place has been run responsibly with a real commitment to safety…read morethroughout the COVID pandemic. This is a real jewel in the Duncan/North Cowichan area's crown!

The actual swimming pool is "okay". Nothing to write home about though considering it is barely 10…read moreyears old and has a poor design and lacked of any type of attractiveness or a single creative thought when it was built. Considering it was built in 2008 for some Indian Games event it was clearly rushed. The facility looks aged beyond its years, a 60's style pool with stained tile floors that give the impression of uncleanliness and filth. There was no foresight whatsoever for spectators which is really unforgivable since it was made to host some Indian event. 10 years later a handful of individual chairs line one wall for spectators. A total fail! This, however, must be expected in a town appropriately called Drunken Duncan by even its own residents. The lifeguards and Instructor staff is equally sub-par with many inapptopriatly showing off gaudy and awful looking gang tattoos which is on par with "The City Of Totems" reputation. Full sleeve tattoos, neck tattoos, tramp stamps, and horrid looking leg tattoos are the norm for the pool staff. Certainly not appropriate for young children and especially not for swimming instructors teaching young children, yet it flourishes at this tax payer funded facility. If you have children, and especially young boys, you definitely do not want to be going into the men's change room on most days. I thought it was me, but after doing some research I see that there have been numerous complaints over the years of old men, lingering completely naked for excessive amount of time in the male change room on a regular basis. I have witnessed this myself on numerous occasions, and it appears that this happens on purpose, frequently, and I can imagine for no other purpose other than to satisfy some sick pedophilia condition. The staff are well aware of this, there have been news stories written about it, yet it continues unabated. So if you have young male children, please be aware of this before bringing them into the Men's Change Room and certainly don't allow them to go in there by themselves. I found it shockingly disgusting that this very issue has been brought to the city of Duncan and the Pool Administrators on several times, with several articles being posted in local newspapers about it, and yet all that has ever been done is the City comes oit in support for these creepers and says that it's normal for people to be naked while changing into or out of swimwear. But that is not what the issue is. It's elderly, creepy, pedophile looking men that are fully naked and remain naked while watching young children get dressed and undressed. It is totally inappropriate and wrong. Yet the City of Duncan nor the staff at the Aquatic Center will do a thing about it. So just be forewarned about this and make your own decision. If you choose to use the men's change room on a regular basis, you will understand completely what I'm talking about in short order. Finally, in true Drunken Duncan Style, the city has put up a number of No Parking signs directly in front of the main entrance to the Aquatic Center. Signs that they erected, but have never had any interest in enforcing. Despite this, on any given day, at any given time, there are numerous vehicles parked directly under these signs in willful non-compliance. Pool staff have been made aware of it numerous times and they just shrug their shoulders saying there's nothing they can do about it. In fact, even City of Duncan vehicles park in contravention to their own signs that they have erected, because the rules just don't apply to them of course! Or anyone else it seems for that matter! And while speaking of parking, be very careful that you do not leave any valuables inside your vehicles that are visible. At most times, and especially in the evenings, there are gangs of unsavory looking teenagers that congregate, skateboard, despite signs to the contrary, and are generally just looking for trouble and looking for something to steal I'm sure. There is no Security there, I've never seen the police patrol the area, and it's no wonder that a 10 year old brand new swimming facility looks like it's on its last legs and appears to have been in operation for 60 years. However, I keep having to remind myself that this is Duncan after all! Who could possibly be surprised?

I would give Randy six stars if I could. He has come to my rescue many times for my pool,and hot…read moretub needs. For repairs,or just advice,Randy is very knowledgeable,and trustworthy. Not the kind of contractor that tries to squeeze every nickel out of a customer. Unfortunately he had to close his store down for lack of employees. However he still sells(and delivers) pool equipment,and chemicals.

From the owner: With The Oasis Pool & Spa Centre, we maintain your pool and hot tub so you can continue to enjoy…read moreyour backyard paradise. Located in Surrey, we're available throughout the area. We carry high-quality parts and accessories for swimming pools, hot tubs and spa equipment, so you can feel good about our maintenance services. Check out website where you can find more information.

I'd give zero stars if I could for this business, so the one star is for the nice service tech that…read moreeventually came. We bought a very expensive hot tub from Paramount Recreation in January 2022. We have needed to call on two separate occasions for service, same issue with the tub both times. It was a challenge to get a service call the first time but this time was even worse. After 3 weeks of me repeatedly calling and being told we would be seen "the next time" they were up in our area it wasn't until I emailed the manufacture's customer service and cc'd Paramount that I actually got a response. I heard from the manufacturer quickly and had a service visit the next day. Paramount wasn't really sure what the issue was, thought it might be a board and said I needed to get the part directly from the manufacturer (tub is under warranty) or I could pay $950 and they'd get the part from their supplier??? To top things off, I had to give my cc number to initiate the service call, i asked how much would be charged, told $157 but was then charged an extra $100 for travel. Should have been contacted before additional $$ put on my cc. I'd encourage folks to look around for a company with a much better after purchase service record.

Spent over $10,000 on a hot tub with zero customer service after they take your money. Hot tub…read morecontinually tripped the breaker on our panel because of a leak onto the control panel inside the tab. Charge $150 to come look after only owning the tub 4 months, then don't show to fix the seal. Manager Matt is the most rude individual in the free world. He should not be in the sales business as he does not know how to speak to the public. The owner needs to take a look at his sales team in the parksville location. It's embarrassing. Better business bureau is my next stop. You're best to stay local with a small operation. This company is horrible!

This was a great timeout for our 3 boys on our summer visit . The lifeguards are attentive and keep…read morean eye out on the rec swimmers. The entry fees were very reasonable compared to USA rates for public swimming pools. The boys enjoyed the lazy river , the diving boards , hot tub in the indoor pool. They do have an outdoor pool as well. Highly recommended.

This facility is great! We did a family morning at the pool on a weekday when the rest of the city…read morewas in school. Aside from lap swimmers, the leisure side of the pool complex was a mix of preschool-aged kids and retirees soaking in the large jacuzzi. There is a shallow and large wading pool for kids to play, a lazy river with a quieter small pool in the center, and then a large hot tub. The jacuzzi and wading pools have a stairs as well as a gently sloped ramp for entry, which is an inclusive way of building a pool as well as fun for the kids. There are a few toys available (balls, pool noodles) and plenty of life jackets for the kids. There are a good number of lifeguards who seemed reasonable. I didn't use them, but there is also a steam room and a sauna. Large locker rooms have plenty of lockers, changing rooms, shower space, sinks, and toilets. Soap is provided but no other products (shampoo, lotion).

This is an amazing g place. The service we received was top notch; friendly, knowledgeable and…read morehelpful. Their shop is very clean and organized. Just a lovely community store, filled with friendly faces. They definitely go above and beyond for anyone who comes through their doors. We bought an awesome smoker, so they provide more than just fireplaces. Anything you need for your hot tub spa, give this store a shot. Thank you South Island Fireplace for all you do.

Phenomenal service from prompt and competitive pricing with Allan, updates on delivery, wood…read morefireplace choices and installation with Kerry! What a great and smooth experience and we get to have our "perfect for us" wood fireplace/chimney, couldn't be happier and highly recommend.

We moved to the Sunshine Coast twenty years ago and have contacted Suncoast Pool & Spa for many…read morevarious needs relating to water (which is a complex and variable world). The owner is a straight up super knowledgeable guy who delivers on what he says every time. His team embrace his approach and even during the challenging times of Covid, industry boom and supply chain issues Suncoast kept an even and steady service without ever taking advantage or making complaint. Fair pricing, good communication, and a great company of people being friendly and professional. I doubt there's many jobs they couldn't handle but they treat the small jobs with seemingly the same appreciation as the big ones...which buys our appreciation for good.

Bought our hot tub through them. It was delivered and set up when they said. They have been…read morevery very helpful with all our after questions purchases. We would highkly recommend.

This review is specifically for the pool(s). The facilities are really good, although the changing…read moreroom/showers are fairly primitive. The salt water pools are both nice--a good sized lap pool and a warmer leisure for water walking and kid fun, as well as a river for floating and relaxing. There is also a giant water slide. The downside is the management of the pools, or lack thereof. Don't expect rules to be enforced, especially in summer, when the lifeguards are almost exclusively teenagers. Kids play in the lap lanes, which disappear with little regard to the schedule. I saw a child dive into the shallow end of the kids' pool and not one of the three lifeguards said anything or perhaps even noticed. Usually there's only one swim lane during aquafit, even if the class is sparsely attended. If you want equipment--water weights, for instance--you often have to hunt down someone to get them for you from a back room. Most gyms I've been to have that equipment readily available. During aquafit classes, the music is so loud that the people in the water often can't hear the instructor, and the instructors are already miked. The volume is headache-inducing at times. Additionally, the music itself is generally very bad. In the morning, it's the same hits of the 70s on a loop ("American Pie" every morning gets old quickly) and in the evenings it's even worse. Little effort seems to go into matching what people in the aquafit classes might enjoy--it's just typical aerobics music, with no imagination or common sense put into the song choice, given that the majority of the people in the classes are 65-plus. (Pre-1960 music actually had a beat--people jitterbugged to it!) I mention music because it's loud, there's no escaping it, and having contemporary country (for example) blaring in your ear isn't always what you want when you're trying to unwind after a long day.

Everytime I go to this rec centre pool. Someone decides to take a dook in it. They need to get…read morebetter dook control here because people just have loose cracks that want to dook everywhere.

Another fantastic Van Island Rec Centre- they've really done it right over here. Huge gym with no…read moretime limits preset into cardio machines and signup sheets used only if there is a line; really common sense for those of us who perform long stretches of cardio training. Nice salt water pool, hot tub and sauna. friendly staff, clean, lots of well attended community classes, cafe for treats after, and it's affordable. I learned here that they have a pass where you're able to use all the city rec centres with one card, similar to Vancouver Parks Board's FlexiPass.

When we moved to Victoria we passed by the JDFC and I thought it was just a library - wow was I…read morewrong. The library is next to it, but as a family we are there every week doing something from swimming to skating to working out in the gym. We have a family pass and pay monthly, but you can walk in and use the facilities on a per per go basis as well. They have all sorts of classes, a playground in the back, three pools, sauna, steam, water slide and if you are hungry after that a healthy snack bar - no fried garbage - a bit expensive but not overly so. Just don't get lost in the bamboo "forest" next to the library...but that's another story...

Very responsive and exceptional service. They did a great job, were very careful to clean up…read moreafter, and the staff was friendly and professional!

The workers are all well trained and very polite. They worked it so as to minimize the time the…read morewater had to be shut off. They did an excellent job and cleaned up so well it was hard to know they had been there.