The on line check in process is bad!!! The young lady at the…read morereception area is very cordial and tries to be very helpful. They want you to down load everything but do not have a WiFi connection in this facility????? I witnessed so many elderly patients trying to check in and having major problems with the on line process???? I have tried numerous times to log in myself and it doesn't recognize my phone number with patient info???? Wait, wait, wait, if I ran my business like this office does we would have been OOB, in less than 6 months. The Staff does their best I believe it's just over booking , check in processes changing and lost records. Checked In at 11 am for 11:15 Appt, it is now 12:30??? Did everything on line but one thing, didn't download my Drivers License???? They took my Co-Pay with "NO" Delay-Interesting, Right? Parking lot is in terrible condition, needs repair and surfacing badly. The reason for the 3 Stars is for the staff, ( the young lady at the front desk was assisting an elderly couple which I really respected-Nice Job) but something needs to change in scheduling, Check In On Line and being seen by a Dr. once checked in-50/60 time delay is not the way to run a clinic.

On September 9, 2025 I was scheduled for an appointment on March 10, 2026. On March 5, 2026 the…read moreoffice called and CANCELLED the appointment; rescheduling for JUNE 8, 2026. THE RESCHEDULING OF APPOINTMENTS AND LATE NOTIFICATIONS ARE CONSTANT WITH THIS OFFICE. Other reviews are constant with the same issue and it has never been corrected. Should you schedule an appointment you will most likely suffer this abuse. It should be noted that the Academic Urology & Urogynecology of Arizona website DOES NOT OFFER A REVIEW TAB.

Listen to all other reviews and stay away from this office. Doctors are great, it's unfortunately…read morethe office staff that is lacking. Extremely rude, unprofessional, and uncommunicative

Dr. Sivarajan is a miracle worker. I'm 74 and have had a lifetime of bladder problems. He solved it…read moreand did it relatively quickly too. Thank you Dr Siv. I couldn't be more grateful.

Got an appointment in a half hour. Had bronchitis. Got antibiotics, couldn't give me a strong cough…read moremedicine. So after 5 weeks of coughing gave myself a hernia. If they were to give me robitussin w/codene it would have prevented the hernia. Also didn't want to take my suplimental insurance until they billed me $90 and I told them for the 3rd time I had the extra insurance.

I have noticed in the past 2 years, Banner Health Center in Sun City West, has gone way down…read morehill..Many Doctors left, now they lack Physicians. The Staff I would say 80% are INCOMPETENT, to do their jobs!! The Staff, makes excuses, it is LIE after LIE.. The Supervisors, LIE..they have an Answer for every Complaint. The Care is minimal. I go there for RX refills. a Physical consists of listening to the heart, looking in your ears and mouth. That is a complete Physical. I have to call REPEATEDLY to get a RX, or to leave a message..I asked for a letter and now it is 3 weeks, and have not received it.. I think they are all in FLOAT mode and on something. Del Webb Hospital is no different. INCOMPETENT.. IF you have no knowledge of your problem, I suggest you read up and find out for yourself what is needed. Minimal Care, AWFUL STAFF !!!!!!!!!!!!!!

We were taking my Dad regularly to the office on Thunderbird but all appointments are at this…read moreoffice apparently. It's far from our houses and not easy to take the time to go to all his appointments when we work full time. This office cared nothing about us or our time. Because of a lack of their preparation for my Dad's appointment, we were turned away after waiting for about 45 minutes. The staff at the front desk and MA were both very matter of fact about it all and unwilling to take responsibility for their mistake . I believe this sort of thing reflects on the doctor. We have appreciated Dr. Hansens's care in the past, but if staff is afraid of him finding out they missed something, that's on him. We will not be bringing my Father back. There are too many other, closer doctors who are caring and have trained staff properly. I do not recommend going here.

I took my hard to please, 80 year old father in to see Dr. Hansen for some ongoing issues and a…read morelong history including prostate cancer. Dr. Hansen won my father over by listening intently to what he had to say and developing a plan very quickly. My father became a regular patient of Dr. Hansen's and he looks forward to each visit.

he is the worst doctor I have ever been to ,!,,,,, after prostate surgery I got sepsis and in his…read morepost op he said"oh that's just a bacteria infection!,,,, that I am still fighting the side effects. Run. as fast as you can from dr Butcher I think he took the hippo cash ic oath. Ron wallace maricopa az

The quality of care and Dr Patel is great, he is caring and makes it easy to understand the plan…read moreof care.

Recently I had a urology problem and I was sent to Arizona Urology Dr. Aditya Srinivasan. He was…read moregreat and took care of my problem and I want to thank him for that. He is very easy to talk too and he explained everything he was going to do to make my life better. Also the office at 2902 W. Agua Fria Fwy in Phoenix was very caring. Excellent office!