Travis Figg at Edward Jones in Columbia literally changed my life with his advice. His…read morecomprehensive retirement plan enabled me to retire earlier than I thought possible with complete piece of mind about my retirement income. He and his assistant, Rebekah, are always so helpful and accessible. Specifically, Travis has advised me on which pension option to choose from my employer, how to defer Social Security for the maximum payout, which stocks to buy and sell, IRA rollovers, etc. His advice about which pension option to choose surprised me - not the one I'd have picked on my own - but $100,000 more over my lifetime.

From the owner: During these uncertain times, we're here for you - ready to listen, support and navigate this…read moretogether. We care about your physical health and your financial health. Please reach out and see how we can help you. Edward Jones is an investment firm that believes your financial goals deserve a face to face conversation. We can help you prepare for retirement, save for education and be a tax-smart investor.

I recently moved my business from the worst bank I ever had the misfortune of doing business with…read more(i.e., Simmons Bank, where it was all about them) to Central Bank, one of the best banks I have had the good fortune of doing business with, where it is all about the customer. I had almost forgotten what it felt like to deal with a responsive, customer-focused bank whose people and technology make everything easier, infinitely less frustrating, and infinitely more satisfying. From the moment I walked in the door, the positive energy and the customer orientation of Central Bank's culture was palpable. And the professionalism, competency, and responsiveness of Central Bank's people was immediately apparent. You really can feel and see the difference. In some banking relationships, inertia can take over and gradually one comes to accept indifference and mediocrity. And it may be exacerbated by a feeling that all banks are the same. Well guess what? Central Bank offers compelling evidence that all banks ARE NOT the same, and it shows in every interaction. Central Bank understands that meaningful, trust-based relationships are earned everyday. What's more, Central Bank does not mistake or confuse a series of transactions with what it means to have a "relationship." So here's the deal. If you are new to Columbia and are looking for a great bank, Central Bank is an excellent place to start. I wish I would have started with Central when I moved to Columbia in late 2019. Or, if you are a customer of a bank where you feel, at best, ignored or, at worst, abused - - do yourself a favor and have a conversation with Central Bank. I am confident you will find, like I did, that it is worth the effort. You will be glad you did.

From the owner: Central Bank is a privately held $11.6 billion bank holding-company headquartered in Jefferson…read moreCity, Missouri. The Central Bank family includes 12 regional banks, Central Trust and Investment Company, Central Mortgage Company, and Central Technology Services. We specialize in community banking, focusing on delivering leading-edge technology with a network of more than 140 branches operating in Missouri, Kansas, Illinois, and Oklahoma; and more than 22,000 ATMs nationwide.

Opened a savings account, transferred in $70. I drive for Uber, so when snowy weather came and I…read morecouldn't drive, they would not let me access any of that money because of an arbitrary holding period. It had been in there for 4 days. The money had been transferred from another bank and had completely left the account, but they just decided the answer was no because they prefer a week. I wish it were the first problem I had with them. It took 3 weeks for them to be unable to open a business account when I subsequently opened one easily at another bank. The previous business account I had with them had to be closed because a representative forgot to ask for a signature, then I didn't have time to make it back to the bank to handle it. None of my cards with them ever worked reliably with Apple Pay. Some vendors yes, some no. All the cards from my new bank work everywhere with Apple Pay. Central Bank cards require a swipe/insertion at machines because they don't have tap-pay technology. My new bank has cards with tap-pay. When you call in for assistance, they of course verify your information. With half of my cards the verification information did not work. It turns out they verification can be through typing in an account number OR your card number, but not either one. You had to know which the verification was looking for... somehow. So you never know which one will work. They were never able to fix that. So after all this, when Central Bank chooses to release my funds for its arbitrary reasons, I'll probably move this brand-new account elsewhere. But I hope they enjoyed the possession of my $70 for precisely one week.

If I could give it less than one stars, I would. My husband was trying to open a business bank…read moreaccount and the teller made unsavory, bordering racist assumptions about my husband's business. I've been looking for a bank for my personal account as I had an account with a bank in a different county. Definitely won't be opening here or any other Central Bank. Disgusting. I'm from California, maybe I'm just not used to such differential treatment. Sad.

The best accountant in Columbia. She explains the numbers to you and makes sure you understand…read morewhat she is saying. She is always reachable by phone and by email. She doesn't throw out a bunch of big accountant words to make you think she is smart. She doesn't have to because it is obvious she is brilliant. It's just nice when people are comfortable in themselves so they don't have to put on heirs. She has always been great at giving me good tax estimates and advice during the year so I don't get stuck with a huge bill at the end of the year and so I don't end up loaning the IRS a ton of money throughout the year. She is a wonderful woman who does amazing things for charities out of the goodness of her heart and not because she thinks it will get her more business.

Unresponsive/uncommunicative office staff that were so unprofessional that I decided not to sign…read morewith them despite being in love with the property. First I was cancelled on 5 minutes until the first scheduled showing time. I was told twice throughout this process that I would have 24 hours from the time my application was approved to pay a security deposit to hold the unit for 2 weeks until a lease was signed. Once they called me and told me I was approved, they informed yet again that I would be hearing from Tammie or Tara about a docusign and I did not hear anything back from them regarding this security deposit even after emailing well within the 24 hour period, and leaving 2 voicemails. 11 days later (at near end of business day before the move in date they assigned me) I drove to their office, and had to knock loudly on their locked door 3 times (despite their hours saying they were open) to get someone to come to the door and answer my questions. Nothing seemed to be prepared for my lease to be signed and I had been in the dark about the security deposit and was unsure if I was ever going to hear back from them. They were claiming I would owe a double deposit due to recently switching employers DESPITE one of the ladies there requesting I send them the signed offer letter for my employment to avoid having to pay said double deposit. I understand that this is a standard policy, however I was requested to send this offer letter as an exception to the rule and this was not communicated within the company. I could have easily gotten a co-signer to avoid having to pay this double deposit had they just communicated this to me at any point before the DAY BEFORE I was scheduled to move in. I was supposed to move into this very nice condo apartment today and after this experience I am no longer interested in working with these people so I will not be signing my lease.

very unprofessional, unethical and just downright bad business people. gas leaks, black mold,…read moreelectrical issues and plumbing issues with a septic system they did not even know was on property! this is a licensed missouri realtor broker!! we are told by tammy and tarra ueligger (broker of record) that there are no issues to correct even though ameren ue red flagged the property on 3 occasions, aling with multiple written repair requests over the last 90 days since move in have fallen on deaf ears and never answered. this is a boone county rental property where there are no ordinances nor laws being upheld in regards to livable fair housing. i contacted mrec, mar, cbor, mo attorney general, boone county health department, city of columbia neighborhood services, boone county housing authority, n boone county commissioner janet thompson... all said they cannot do anything, no avail nor solution because there is absolutely no regulations nor governing entity for boone county missouri residents!