Jason was our real estate agent when we sold our home. I cannot say enough about his positive…read moreattitude and his work ethic. He is an extremely dedicated agent and worked with us to ensure a positive outcome for our sale. He made himself available at all times to answer questions or concerns and always conducted himself in a professional manner. We would not hesitate to recommend Jason. It was a pleasure having him as our agent! Lori Murrins

Jason was very helpful with helping my mom find a new place. He delivered his promises and got her…read morea super deal. 5 stars++

A huge thank you to Beth for being able to find my fiancé and I our perfect first home. She acted…read morequickly on showing us this home as she knew it met all of our wants in a home, and she knew we would love it. We felt comfortable working with Beth as she took us through this home buying process. We knew we could trust her with the houses we looked at, and she always had an answer to our questions. At any hour, Beth was always available for any questions or concerns we had, a true testimonial to how much she cares about her clients. Thank you for everything Beth, we love our new home!

Brittany is amazing. She sold our home when we were posted three years ago and she just helped us…read morepurchase a new one now that we are moving back. She is amazing, doing everything virtually for us. She took the time to understand our needs and our constraints and made the process smooth and efficient. We HIGHLY recommend her! Simon and Heather

Ordered building supplies for projects. Was asked to choose delivery date and time…read more Morning delivery for Wednesday. 430pm Wednesday nothing came. Called the centre and they got someone from south side to call back. "We changed your delivery date," was the answer. But no one called to inform me? "Well, we only deliver to Stanley on Thursday. But I guarantee you'll have it Thursday morning!" Thursday morning has come and gone. Called back to the centre and now they have to contact South Side to find out when they are planning to deliver... Don't offer delivery if you can't do the job.

These folks are friendly and helpful. I appreciate the customer service I've received at the…read moreNorthside location, as well as the South side!

Jay was amazing to work with. He took the time to get to know us and look at what we wanted to find…read morein a house. He showed us houses that we never even knew we wanted along with houses we wanted to see. He took the time to explain things about the housing market we didn't know and how to get the most out of our money. Even in a terrible housing market we found a home that we absolutely love and wouldn't of found if it wasn't for him. We are now owners of our first home and couldn't be happier. We highly recommend him for anyone looking to purchase property and we will call him when we want to sell and buy again. Jay took our finances into consideration and helped us stay within our budget without trying to force our hand into something bigger just for his benefit. From the moment we first called and asked for his services to the finalization of the purchase he was right besides us!

I thought my only choice was to tear out my concrete floor in my garage. It was cracked and my…read moreentire garage had settled several inches in the back. I had estimates for over 15k to Jack my garage off the slab and pour a new slab and jack the garage down onto the new slab. Then I met Terry at a home show and his estimate was a fraction of the cost to tear out my slab and raise my garage back into place. Terry's crew totally impressed me; they arrived exactly when they said they would. They injected their grout under my existing concrete floor and levelled the floor. It even raised my garage back level where it was originally. They were in and out in one day and I was back parking in my garage 2 days later! Thank you Terry!! Miriam

Stairs has always been great for us. They were part of our home reno (two new washrooms installed…read moreupstairs), and have fixed any other plumbing problem that has come along, without drama. Today a plumber arrived less than 30 minutes after I called to deal with a non-urgent problem. He easily diagnosed the issue, went back out to get the correct parts, replaced the flappers, and tested things. He was also very friendly and polite.

The drain my washer connects to seemed to be plugged, as the water was backing up and splashing on…read morethe wall behind the washer every time I did laundry. I had purchased the house this way but I had also taken insurance for problems just like this. I called the insurance company to report the issue and they sent EG Stairs to my house. I was required to pay a $50 deductible. The plumber came in with a hand snake and inserted it into the floor drain in my basement, which is directly behind my washer. He hit the plug with the snake and attempted to "snake" through it. After a few minutes he told me that the pipe was crushed and they would need to dig up the floor to access the pipe. I was quoted around $700. I watch a lot of home improvement shows and have seen them use cameras for situations such as this. I asked him about sending a camera down to be sure before digging up my floor. He said something about that being expensive and that they didn't have one. I asked if I let them dig up my floor if he would guarantee that it would fix the issue and he replied, "no". After discussing the quote with the insurance company, they said that they were only willing to cover up to $500 of the repair. I was left with an uneasy feeling about having my floor dug up with no guarantee. I opted NOT to have them do the work and came up with a work-around. This worked fine for years but I was left with a mess in my basement after a complete plug. I called another plumber to get some advice. J D MacKinnon listened to what I had to say on the phone but felt he needed to see how things were run so he offered to come over and look at it. After a few minutes of being here, he said that he didn't feel the pipe was crushed given the age of the home (he had not done anything but look). When asked about a camera, he said that it would still need to be cleaned first and said that I could rent a power snake for that. He said a hand snake can feel like a wall if the plug is bad enough. This was all FREE advice. I rented the snake and was able to bore through the plug and continue the full 35 feet of the snake. After 2 runs with the snake my drain is flowing better than ever. I pulled out some fabric that seemed to be causing the plug. The total cost of the repair was less than $30 and some labor/cleanup by me. This is less than the $50 deductible I had to pay EG Stairs for a misdiagnosis and years of plumbing issues that could have been fixed if they had done more than run a hand snake down my drain. Long story short, go to another plumber. I would highly recommend JD MacKinnon.