I'm from the US but will go up to Vancouver to see Dennis. He is the best! He's very…read morestraightforward about the type of lenses that fits your lifestyle and budget. I pay the same price for the high index lenses as in the US. BUT the difference is Dennis orders Zeiss lenses from Germany. I get more value for my money! The shop has every brand you could want. And I'm sure Dennis could order the model you want if he doesn't have it in stock!

My latest pair is a Lindberg Buffalo Horn frames with Smart Life lenses from Zeiss. Since I love…read morephotochromatic lenses, I opted for photo fusion Burgundy. Why? Cause I see others with blue, and green, and some are grey/black photochromatic types. Dennis's attention to service and detail, as well as his modern collections, has made me return to get glasses from him for more than 10 years.

Very good service. They really seemed to care and helped me find the item I needed, even though…read morethey didn't have exactly what I was looking for.

Went into Sunglass Hut last week to return a pair of sunglasses that I had bought from a different…read morelocation, and unfortunately changed my mind about. However, I ended up getting a new pair that I'm really excited about! AJ processed my return, and helped me create a custom pair of Ray Bans that are way better than the original ones I bought. They were a bit more expensive than the first ones I got, but not much. AJ was so helpful and nice throughout the whole process. Best customer service from any Sunglass Hut I've ever been too, hands down.

The best of the best for eye wear. Not a discount house of cheap "brand name" stuff but some very…read morecool stuff you won't see every tom dick and Harry wearing as you leave the store. Service is the best! I always deal with Cate because she knows her stuff and styles. If I have to wear my glasses every day I want the best and something different . I always find those things here. It's not cheap so bring your bank roll but you get what you pay for.

I was very impressed by Dr. Nabila Nasser when she updated my prescription. She was…read more conscientious, didn't rush through any processes and after completing the new prescription allowed me to look at the photo results of both eyes pointing out the areas of concern. She is a gentle, soft spoken doctor with a lovely kind manner while maintaining a professional approach to all of the eye issues (retina detachments and laser surgeries) that had altered my vision. Totally recommend Dr. Nasser.

I'm most impressed by the service, response and professionalism of Miranda and the team at Galaxy…read more They listened to my concerns, answered my questions, made excellent suggestions and went above and beyond to help me select new eyewear. Quality eyewear, fair prices and excellent service.

Customer service: A+ Prices: A+…read more Since we are in the area every weekend, we stopped by this eyeglass store years ago and now we are frequent customers here. We have recommended at least 7 people and they all loved their experience. My mom recommended of her friends who had eye problems for two years. She went to a specialist who said not much could be done. After she came to galaxy eyewear, they fitted her with the proper lenses and now she can see again. Forever grateful. Super friendly and we always get a good deal. I won't go anywhere else!

I cannot believe the poor service I have just received from Bailey's on Robson by their staff and…read morethe services! I glasses one could not be fixed understand the second pair they would not fix it. Didn't even offer any help or any assistance or what I get done now I'm out two pairs of glasses. The only thing they offered me was a discount of 15% if I buy more, I paid top dollar for two pairs of glasses. that I cannot use I can't see. I've paid a lot of money for them and they won't even offer or any suggestions of what I could do except for go back spend more money. I do not recommend them. They offer nothing and the staff there was no help at all and now I have to go without glasses and I can't see. I'm gonna pick my own up never returning never gonna deal with that stuff bad service don't go.

I visited Bailey Nelson on West 4th Avenue in Kitsilano for an eye exam appointment, intending to…read moreget a pair of prescription sunglasses and potentially upgrade my current vision glasses. I arrived just past the scheduled time, and the receptionist took some time before acknowledging me. When he finally did, he informed me that I was 12 minutes late and that they have a strict 10-minute policy. I had made a special trip, paid for an hour of parking, and taken a break from work, only to be met with a lack of willingness to accommodate and assist. It was a disappointing experience and, frankly, the worst customer service I've encountered at a store. I'll be going back to Warby Parker.

I was on vacation in Vancouver for a few days when my sunglasses fell apart. It was a rare fall…read moreweekend with TONS of sun so no sunglasses was definitely going to be difficult. I googled the closest eyeglass shop and Durant sessions at 315 West Cordova was just around the corner, conveniently located to to Gas Lamp touristy area which I had unfortunately found myself in. Jo was a doll. Super kind, helpful, generous with local suggestions and fixed my sunglasses in no time. Thank you Jo for your professionalism and kindness. I apologize it took me so long to get the review up!!

Amazing experience ordering from Durant Sessions. I happened to be watching Sherlock, and saw one…read moreof the pairs of glasses the character was wearing, and had to have them. After I ton of research, I found Durant. Literally the only place this side of the pond that carried these specific glasses. They happened to be part of last years collection, and are very difficult to find now. Long story short, called the store, and they were extremely helpful. Sent out my glasses the same day. I received the glasses a few days later, along with a nicely presented invoice. Very expensive glasses, but very worth it. I will definitely be using Durant again.

This was, by far, the best experience I've had…read more Mount Pleasant Optometry is a facility that has such a beautiful, modern feel with such a friendly, welcoming staff. From start to finish, I felt all my questions were answered and had such a thorough exam and even had a seemless transition to the optical staff. The selection is extensive and was happily able to find multiple options for glasses as well as being able to provide the latest and greatest technology. Heidi and Aasa were exceptionally helpful - taking care of our needs and going above and beyond with helping me for my issues. They were so nice and knowledgeable and will be sure to tell everyone to come here! Overall, this is an office of genuinely helpful people who will take care of all your eyecare needs!

I've given up on accountability after 6 exhausting months of dealing with this place! I have…read moreSilhouette frames and after my eye exam, I ordered 4 sets of lenses for 4 frames. initially I ordered one pair, and before knowing that I was going to order add lenses, the optician who was dealing with me, told me that my newer frame wasn't good enough to use again. That was my cue to take my business elsewhere...but I didn't. Interestingly, when I ordered additional lenses and spending a lot more, those frames became usable again. I spent $3,300. on 4 sets of lenses. I'm happy with 1 pair, which thankfully are my daily glasses and the only pair that I ordered that had no changes to the shape or colour. The only pair that was exactly what I ordered. One out of four. I wanted an orange tint, but I got rose tinted instead. I ordered plain rectangle reading glasses, but got designer lenses and paid $300. more than I was quoted. I still don't know why! I asked the optician for a breakdown of my readers, I wanted to know why they cost that much more. I received an email with the invoices for my glasses with no explanation. I then asked the supervisor the same. I received more questions from her. I still have no idea why I paid $300. more for designer readers that I didn't order and don't like! But because they are readers that I grossly overpaid for, I'm leaving them as is. The rose tinted lenses and the sunglasses are not what I wanted and so I'll be spending another $2000. maybe less because this place is pricey, somewhere else to get what i want. No accountability, poor communication, pricey. They've lost 30+ years of my business and I can't in good conscience recommend spending your hard earned money here.

This place is as good as it gets, and it lives up to all the excellent reviews it receives…read more I decided to try A&P Optical based solely on all the positive things I'd read on Yelp ; plus it was so close to where I work. I really didn't have more than a vague idea of what I was looking for when I walked in. I was helped by the owner herself, who was extremely patient with me while helping me look through and try on countless pairs of frames. It's not everyday you get serviced by the person most passionate about the business! She was very candid about what she thought looked good and what didn't, which I appreciated.  After about twenty minutes of trial and error, I finally zeroed in on a pair of frames I love. I also bought a separate pair of reading glasses, which I am also extremely happy with. My glasses arrived about three days earlier than promised, and when I picked them up, they spent a good deal of time making sure the fit was exactly right.  The people there truly care about customer satisfaction! As other reviewers have commented, this place isn't cheap. They carry mid to high end brands and it has much better service and price than you'll find at a mall; you can go to Costco and get glasses for about half the price. What you will not get if you go elsewhere is the attention to detail, the selection, and the patience from the staff while you try on your next pair of shades at A&P Optical. Do yourself a huge favor and buy your next pair of glasses there.

Every time I need a new Glasses, Amy is always super nice and patient helping me to select a frames…read morewith her professional advise. My family has been going there more than a decade, and we are happy with every single purchase. They deserve to get all positive reviews! Strongly recommend.

You know on the TV show Cheers how "Everyone knows your name?" That's the feeling when buying…read moreglasses here. The owners help you personally - themselves. They are the most lovely people, and meticulous in their recommendations.  Shabnam also has an extremely discerning eye for what looks good on you.  They truly focus on how can you select **exactly** the right glasses for you. There's never any rush, so please do allow some time.  You will be living with these quality glasses for a long time! I have become insanely particular and they have nailed it - I would note in a way others down the street did not.  Very highly recommended!  Come... there is a wonderful quality experience waiting for you here.

The owners of this shop are so sweet! I went in August for my prescription exam. The whole process…read morewas quick and easy. They were nothing but kind. They offered a special deal to get glasses and frames but it was a little out of my budget. Called today because one of my eyes hurt and I wanted to see if they could get a quick look at my eye. Although they said no because they weren't equipped to do it, they stayed on the phone with me for 4 minutes talking through the different options I can take (ER or optometrist) and referred me to a close-by optometrist. It's a truly a rarity to find people this kindhearted and I'm really grateful for my good experiences with the shop!