I've been wearing glasses since I was 13, and Niche Eyewear Boutique is hands-down the best…read moreexperience I've ever had. Valerie and the team offer something truly rare: genuine expertise and bespoke service in a world full of fashion-label eyewear. They carry beautiful, understated luxury brands that most people have never heard of - frames made by real eyewear specialists. Just like serious watch enthusiasts avoid fashion-brand watches because we know they are not real watchmakers, it's refreshing to finally find a store that doesn't push trendy fashion labels. Instead, they focus on independent makers who truly understand craftsmanship, materials, and fit. The service is exceptional. Rather than suggesting what's expected for the office, beach, or evenings out, they helped me discover frames that actually suit my face and personality. I ended up choosing a beautifully made frame with no visible logo from a brand I'd never heard of. It fits perfectly, feels lightweight yet durable and well-crafted, and looks incredibly refined. Only later did I learn how well-regarded the brand actually is. The lenses are Nikon, and for the first time ever, I received the official Nikon lens card complete with all the details and ID number. This allows for easy service or replacement anywhere in the world - a professional touch that shows real quality. Niche Eyewear Boutique is a true hidden gem. If you shop at Harry Rosen and appreciate real craftsmanship and quiet luxury, this is your eyewear store. Highly, highly recommended.

Horrible customer care - very unpleasant owner. I purchased a few pairs of glasses in the last few…read moreyears and recently 2 frames and progressive lenses but 30 minutes or so later after I purchases I called to cancel one pair of glasses since I remembered I was going to have cataract surgeries in the coming year. The owner Valerie Afriar refused to cancel the order said that once the order is made it is too late. I was shocked, and argued that this was unfair and very poor customer service. After much arguing she agreed to refund the frame but not the lenses ... so gave me a credit for around $700. The other frame and lenses I purchased was ready in a few weeks but were poorly made - the distance was good but the reading part was poor, blurry, experiencing eyestrain. I have been wearing progressive glasses for 14 years so I know. good from bad. So I returned the glasses to be fixed and got it back in 2 weeks but sadly I had again the same blurriness issues so brought them back and waited 2 months - it turns out nothing had change, same blurriness, same very narrow window to read but again blurry vision while reading. Sadly I dont think I am going to get anywhere with Niche. I used my credit to buy frame - there was $67 left over on the credit but Valerie refuse to refund. Poor business all around with only one good thing and that is Juno the sale young woman who works at the West-Vancouver store.

I first visited this shop five years ago and purchased a pair of Silhouettes. When my lens were…read morefitted, I noticed a scratch on a lens and requested a replacement. I had to make a second trip and commuted to return for the rectification of their mistake. Fast forward today, I thought since it was an honest mistake, and I am a forgiving person, that I would give them a second chance. I needed new lenses due to a new prescription. When I arrived to pick up my spectacles, I inspected the lenses (lesson learned five years ago), and noticed a scratch. Just like it was five years ago. Leo immediately said "Oh, it's just a scratch from the machine" as if it was no big deal that i) my product was defective and ii) these were Silhouettes, a sophisticated eyewear house. There was no apology. He proceeded to say "Oh I guess I can order a replacement" reluctantly. He was too old, too proud, too experienced to apologize to a younger female client for a second time. The lenses he fitted were thicker than my previous lenses, contrary to what I had requested. I had told him specifically for the thinnest lenses possible. I do not care how many decades of experience one has, or the list of clientele, if one cannot sustain a basic level of professionalism of apology and precision in skill.

Finally an Optician that's actually helpful and not salesy. My wife and I were really looking for a…read moretrustworthy place to buy high-end glasses. In the past I've purchased frames only to regret it after its too late and the lenses are already made--maybe it's my OCDness. Whatever the case I've never been happy until I met Leo and his team. He's got a great eye for style and fit. It's a little more pricey but after a little research I found out the frames he carries are not your run of the mill brands. He has high-end frames you can't get anywhere else for the price....classy Bottom line give the Spectacle Shoppe a go, they were patient and great with finding a style that suited my handsome features *wink*

I can't say enough good things about Prestige Optical. From the outside, it looks like a sleek,…read morehigh-end boutique--and it is--but don't let that intimidate you. The prices are totally fair, and the level of service is on another level. This isn't your cookie-cutter chain shop. It's personal, precise, and done with real care. I traveled all the way from Seattle just to get my glasses here, and I'd do it again in a heartbeat. Paul, the owner, is laser-focused on the tiniest details--literally down to the millimeter. He takes his work incredibly seriously and won't settle for anything less than perfection. No rushing, no upselling--just honest, thoughtful service and one-on-one attention. The kind of care you just don't get at the big chains. Also, major shoutout to Francesca, who works at the front. She's chill, mild-mannered, and absolutely genuine. Always smiling, always kind--and you can tell she truly loves what she does. In a world full of fake smiles and customer service scripts, Francesca is the real deal. A total gem. Turnaround time was faster than expected (especially for outsourced lenses), and communication was smooth the whole way through. The prescription sunglasses they made for me have seriously transformed my life--driving in bright summer light went from unbearable to totally manageable. I'm beyond grateful. If you're anywhere near Vancouver, do yourself a favor and come here. Prestige Optical is everything an optical boutique should be: honest, detail-obsessed, warm, and deeply human. I'll absolutely be back.

I went to prestige a few weeks ago, with a ball in my eyelid. I try so many times to explain to dr…read more About the pain and the problems to open my eye the last week's, and they only care in sell me glasses. I ask a lot of times about some medication for pain, antibiotics or corticosteroids but the dr. Told me, you will be fine in 6 weeks without nothing. He refuses do something more or give me a referral. The pain was getting worst and I went to emergency, where they told me that was something really serious and they give me medication. I really don't understand why the doctor don't put some attention in my problem. Is really most important make me buy glasses Than give me a good service??

this is my second review on this business i forgot the exact…read moredates all this happened i puchase a pair of prescription glasses and frame. $1,200 + + after 2-3yrs a layer of a film on the prescription start peeling off. Their warranty was 1year and they fixed it for 'half' the regular price $350+ (later I found. their 'half price' was the full price at other stores & the warranties where 2yrs) Well it happen again, after 2-3yrs the film start peeling off again and eyedol wants me to pay the 'half price' again. when I got the glasses inspected at other stores, they can only speculate the wrong materials were used Hard to think to deal with them again. To deal with eyedol its an unwanted yearly expense

Five years ago, or so I purchase a pair of glasses from them…read moretwo years after a film/layer started to peel off from both lenses I called them and the warranty had expired at one year I wasn't happy. I shared my experience here in yelp and two days after the owner called me, he offered me 'half price' to fix my lenses ($370?) - I trusted him and didn't check other stores for pricing Now the same problem AGAIN, the lenses are peeling, I email them (how often will I have to force buy?) They offer me again half price, but their 'half price' was the regular price at other three stores I checked +-$20. When I told them that, they stop emailing with me at the other opticals, they were not sure why the lenses peeled like that, but they did say it was very unusual. one venture to say it could have been the un-proper mix of materials (one rigid & one soft) eyedol never explained when I told them ...also, to mention other store's warranty is always two years Just on principle is very hard to deal with them again

Thank you thank you so much for fixing my glasses. As I was wandering the streets of Vancouver…read moredidn't charge me a dime and made my vacation wonderful. Now that I can see it.

I've been getting sunglasses here for over 7 years. I specifically visit the Metrotown location…read more Anne, who helps me with my eyewear needs, is very accommodating. Everyone in the store is very helpful :)

It's time to sing their praises after years of trustworthy service ..Lenscrafters North Vancouver…read moreand Leon have always satisfied my requirements for Expert care when fitting and creating my new pair of peepers....that's why I trust them with my purchases , knowing if there's any problem , I'm covered . Trusted and consistently polite and Fast ...free parking I'll be back .....

The staff are very nice, informative and friendly. I went…read morein for normal maintenance on my glasses. They were more than happy to help me make minor adjustments to my reading glasses and sunglasses.

Over the past 12 years, I have been coming into Spectus Eyewear for my prescription glasses. Top…read morenotch experience. Six pair of what I call 'art wear'. Helena and her team are simply the best. I have attached a photo of my Matsuda Collection. All prescription, all tinted and all from Helena. It's a 5 Star boutique eyewear establishment. I firmly believe that we only get the things in life that we truly feel we deserve. I deserve the best, so do you.

Superb customer service. Really wonderful. And such an elegant and stylish range of glasses…read more My husband bent his Maui Jim sunglasses. I took them back to the store, not expecting them to be able to be repaired, or at least, to be expensive to repair. The store owner asked if I would mind waiting a couple of minutes, he took them out the back and not only repaired them but polished the lenses and tightened the not bent side. When I asked the cost, he said 'nothing'. What a wonderful experience!!!! These days, 4th Avenue has a number of glasses stores with all your typical custom styles but if you want real style and real service, Spectus is the place to go.

I'm most impressed by the service, response and professionalism of Miranda and the team at Galaxy…read more They listened to my concerns, answered my questions, made excellent suggestions and went above and beyond to help me select new eyewear. Quality eyewear, fair prices and excellent service.

Customer service: A+ Prices: A+…read more Since we are in the area every weekend, we stopped by this eyeglass store years ago and now we are frequent customers here. We have recommended at least 7 people and they all loved their experience. My mom recommended of her friends who had eye problems for two years. She went to a specialist who said not much could be done. After she came to galaxy eyewear, they fitted her with the proper lenses and now she can see again. Forever grateful. Super friendly and we always get a good deal. I won't go anywhere else!