If I could give them zero stars, I would…read more My appointment time was at 10am. I promptly show up, sign in on the computer in the front of the waiting room (even though I signed in ahead of time online, the night before, but hey... Never hurts to double-check that you're "In"), and have a seat. The room was PACKED: People were standing out in the hallway because the phlebotomists were so behind. And to top it off, someone in the waiting room kept farting and laughing about it. Oh, what Joy.... People started to get anxious and huddle around the entry door to the hallway of exam rooms, trying to snag a nurse, and schmooze them into letting them cut the line. Okay, I get it. I was getting antsy too. You know what made it awful, though, the schmoozing was working and the phlebotomists were taking people out of order, based on who bitched the most! 11am rolls around and I can't snag a nurse to even ASK if I'm checked in or not, so I go back up to the monitor in the front of the room and RE-Check myself in (now, we're up to check-in #3, for 1 single appointment, at this stage). The monitor estimates my appointment will be at 11:40am - 1 hour and 40 minutes after my initial appointment time and two hours after I arrived. The room had no damn ventilation going, the human bodies are packing in here like a herd of cattle into a pen and the temperature is rising. Thank GOD I'm wearing a mask. I finally make it to an exam room and it's 11:50am. Mind you, I had to get nasty with one of the phlebotomist's, but still... I got in. End Result: Quest is ran like a fuckin' Zoo. My suggestion is to go to LabCorp.

I usually have a problem taking blood from my arms because my veins tend to move…read moreHowever the nurse who took my blood was excellent Malika was able to draw blood on the first puncture She was meticulous in locating the vein and was also very gentle I will go to this lab again

This place is the worst! Even with an appointment I waited for over two hours. Standing room only!…read moreRidiculous. Then the employees write a fake time on the sign in sheet so they won't get reprimanded. There is no employee at the front desk to assist anyone. Total chaos. This place is the worst! Even with an appointment I waited for over two hours. Standing room only! Ridiculous. Then the employees write a fake time on the sign in sheet so they won't get reprimanded. There is no employee at the front desk to assist anyone. Total chaos. Be prepared to wait a very long time in a cramped waiting room.

The waiting room from HELL! Endless waits in an overflowing room. The TV is on FULL BLAST, always…read more Kids are crying, etc. I've been here several times, and it's always the same.

Terrible customer service. Nearly impossible to understand who is billing me and for what service…read more After attempting to contact my provider, they directed me to Sunrise who were incredibly unhelpful and said that the charge was for a procedure FOUR months prior to the date that my provider gave me sending me into more of a runaround looking for answers. I would not choose this lab due to the customer experience.

Professional, courteous, absolutely pleasure to deal with the staff. Facility was cleanread more

Very UNWELCOMING, Terrible greeting when you walk in, old Indian man tells you to go to the machine…read moreto check in, does not even converse with patients. After you check in, you just sit and wait because they are totally understaffed. After sitting in the packed waiting room, when they finally call you, it's not to be serviced, they are collecting co-pays. It takes 20 minutes before they even review your name in the system. Will never come back.

The person at the front counter, the needs a course in mannerism, and he needs to read the blood…read moretest slip and not question in the people with other people are standing around. I feel this is against my HIPAAprivacy.. Secondly I have a $20 co-pay. I don't understand why they're always asking for a credit card on file. I refuse to give my credit card on file as for the billing department. I don't mind making my co-pay and I could pay it upfront if that's what you want totally and completely inappropriate what's going on.

Competent care for a gashed bleeding heel. The weird thing was the oddball male nurse thought he…read morewas the Manners Police and kept complaining about me not saying "please" enough. LOL Go figure. I told him when you ask me a direct question I give you a direct answer. I was not requesting assistance, as I had done at the front desk. Strange. But the care was OK.

I am utterly appalled by the lack of professionalism and accountability exhibited by Empire City…read moreLabs. I entrusted them with my blood samples, which were critical for my health, only to discover that they have lost them and are denying ever receiving them. This is not just an inconvenience; it's a complete breach of trust and responsibility. Despite providing them with a signed document confirming that my samples were received, I have been met with nothing but silence and evasiveness from their staff. No one will speak to me, no one will address my concerns, and it feels as if my urgent health matters are being dismissed. This is unacceptable for a facility that claims to prioritize patient care. Furthermore, I'm left wondering if their imminent closure is related to their inability to manage basic operations effectively. I can't help but think that if they can't handle something as critical as blood samples, what other serious issues are they hiding? I urge anyone considering Empire City Labs for their medical needs to think twice. Your health deserves better than this level of negligence and disregard for patient welfare.

This was absolutely the worst and most unprofessional customer service experience I've ever had. I…read morepaid my bill while it was still being processed, yet they still sent it to collections only one month after the service date. As a result, I ended up paying the collection agency as well, and I have been trying to get my money refunded for over seven months with no resolution. It honestly feels like this is how they make money. Multiple calls to customer service have accomplished nothing, and no one seems willing to help or take responsibility. I will definitely ask my doctor not to use this laboratory again in the future, and I would strongly caution others before using their services.

Would give 0 stars if I could…read more Very, very rude. This was my first time doing a urine test, and I got yelled at for asking a simple question. I wanted to make sure I wasn't supposed to flush the toilet. She asked, "Can't you read?" It's literally a tiny poster in the room that I didn't even notice. Completely unnecessary attitude. After collecting the sample, I asked if I could wash my hands. She only said "sign". Which is unclear and didn't answer my question. I stated that my hands are dirty. She slammed the pen on the signing board and screamed it was all dirty. She could have simply told me that everybody needed to sign first before washing my hands. She even said that my urine sample was "disgusting" and then continued complaining about me. These were the only two questions I asked during the entire visit. I was honestly shocked. I've never been treated that way or made to feel that humiliated in my life, especially by a healthcare professional. If this is how first-time patients are treated, I would not recommend this location.

I made an appointment on their website and chose a 9:45am appointment. For my fellow drivers, park…read moreon 5th avenue and just walk over because there's no spots near this address. Even the front desk staff kept getting up to leave to move her car several times. Which was quite unprofessional of her to do more than once. She was gone so the phlebotomist was working the front too. I don't know how they run this office, if they're all cross trained or what, but the front staff are not particularly warm or friendly with patients. I was not seen at my appointment time and it took an entire hour to get 2 tubes of blood. The older woman who took care of me was the friendliest of the trio but I could tell she was being stretched thin with the various tasks pulling her in different directions at the same time. Running from the front to the back and trying to take care of everything. The younger ladies seem to hate their job and the patients because their faces are unable to hide their obvious annoyance. I totally get that, but I mean fake it, no? That' what we all do when we work customer facing jobs. Some patients are annoying but it won't help if you're annoyed with us right from the get go. This location has terrible reviews but it was convenient for my schedule at the time. I have one last blood specimen I need for collection, which they didn't have blood culture bottles at the time of my visit but even if they restock them I won't be returning here. Long story short, they take too long, and the whole office is scattered and not run well or efficiently. Labcorp needs to staff and manage their locations better. This is not a comfortable or pleasant experience for patients. I don't recommend coming here for your lab work.

I have been going to Lenco for at least five years or more. I am an extremely difficult stick. I…read moream utterly overwhelmed with gratefulness for the lab technician Isabella. Isabella is patient, kind and devoted to her profession and clients/patients. I highly recommend Isabella and this Lenco Lab.

the Izabella lady or whatever her name is rude. she claims this is "HER" Lab. I walk in for an…read moreappointment I made and she says "no no appointment walkins only" and then she proceeds to give me the nastiest attitude and didn't even take the lab order that my dr made. I'm scared of needles so I definitely didn't want to get my blood taken here. y'all really need to fire her she don't care about her job and takes her nasty attitude with her. was my first time there for literally 1 minute and I'll never step back in there again. Quest is worth the more money. DO NOT GO HERE!! especially if she's on the clock.

I was definitely not happy with my experience. I made an appointment online at this location to get…read morea PCR test done and the system allowed it to go through, so I thought I was good to go. When I get there for my appointment, I waited 10 mins before someone came and told me to go to StatCare next door to get it done (I assumed they were affiliated with each other). The front desk employee at StatCare said they were not affiliated with each other and she had no one to administer the PCR test since it was a Jewish holiday. She also mentioned that staff from this Quest location did the same thing yesterday to their other patients. I go back to the Quest employee explaining that StatCare didn't have anyone to help me and she just gave me the same answer: "I don't have any kits to administer." Why wasn't I notified in advance at all?? I would've changed locations if I knew there weren't going to be any tests! I needed this test done TODAY to attend a wedding this weekend! The Quest Diagnostics employee gave me no options, nor did she even give me any other locations to go to, I had to google it myself. Now I'm scrambling to see if any other Quest locations will administer a PCR test to a walk-in patient (aka ME). I will not be coming back for PCR tests unless I'm forced to. Update: I was not able to find any Quest Diagnostics locations that would take walk-ins for PCR tests, but NYC Health + Hospitals (6315 14th Ave) had tests available for me as a walk-in so I was relieved. If Quest Diagnostics does the same thing to you, please go to NYC Health and Hospitals instead!

I came here twice, the first time I came here for the blood test, they messed up already and I…read morethought it was a one time incident and since the location is close to me so I gave it a try again today... as you can see, it's just another bad experience, it's painful and just got bruises for both times... I went to all other locations and didn't get bruises and the process was smoother

Very nice quiet and comfortable office. The techs were very nice, they have patience, check in was…read morepeaceful no issues. I've gone twice and it's super close to my house, very convenient for us. The blood draw was smooth, no pain at all and the techs were professional. Very underrated location!! Kudos to this location I wish they were open on the weekends!

Trivia W. Was one of the rudest employees I've ever experienced at Quest Labs. I don't know if it…read morewas the color of my skin or what, but from the moment I walked in, Trivia was rude. She didn't make you feel relaxed, informed, or comfortable. I will cringe when I walk by this office. I will be following up with a phone call- waiting for a supervisor from Quest to reach out to me about this horrid experience. Also, I want to know what's going to happen to my pee in the tube I gave her before she abruptly stopped the appointment after she took my piss, my private information and my sanity. NEVER NEVER NEVER go to this location unless you like getting treated unkind.