I've stayed here a few times and have been impressed by the cleanliness, the comfy bed, the water…read morepressure in the shower and the friendliness of the staff. I travel for business a lot, so finding a good hotel that I can count on regularly is a big plus. Not to mention, they are attached to a mall parking lot that has a lot of shops and restaurants within walking distance - another big plus. I'll continue to stay here and I encourage you to check them out.

I wouldn't run away, but I wouldn't stay either…read more Booked a room for a business trip of two nights. Check-in when fine until I was told in the elevator that the water was out. Not by staff, but a guest. Why wouldn't you tell a guest at check-in? Give them the option to maybe change then? When questioned, I was told I could leave and wouldn't be charged. So why wait. Other than this, which I assume is rare, the rooms are dated and the bathroom has staines on the walls. Maybe in a pinch, but won't be a top pick in the future.

We were in town for an event and we couldn't find a hotel that was in a nice area, medium price,…read more and great ratings until we came upon this Hampton Inn. Everything you need and want and at an affordable price. Aimee at the front went beyond the call of duty, she was so friendly and considerate, if you needed anything, she would make sure you got what you needed. I accidentally left some items there, and she immediately called and informed me, then ask about getting it sent to me, I don't know about you, but not too many hotels would do that for their customers! I strongly recommend giving Hampton Inn Memphis/Collierville a visit, you will not be disappointed.

One word DIRTY .... People and the staff were amazing but the room was nasty dirty the carpet…read moresmelled the king bed squeaked and sank in the middle ...

Collierville, TN. This place is pretty much like their…read moreElement chain of hotels. Same design, same layout, but not quite up to the Element. The lack of that fancy latte machine was my first clue. The room though was nice and I slept well on a good mattress and a reasonably good pillow. It is quiet here too , once you're inside. The shower was roomy with instant hot water. The breakfast options are at the bottom of the barrel here, nothing like the somewhat of a cornucopia available at the Element. Some things just looked nasty, like the packaged Jimmy Dean sausage burgers (Two Inch Diameter!)

Pros: -Newer hotel…read more-Suites offer extra lounging room for not too much of an additional cost (at the time of my stay, just $9 more) -hot breakfast offers a decent spread items (see pictures) and variety milk choices (almond, chocolate) -amenities on the wall appear to be related to sustainability Cons: -no decaf coffee available unless breakfast hours (only regular and hot water) -queen suites do not have shower booth option available -back of hotel is facing the highway which may cause noise at night Conclusion: would come back, maybe will ask for a room facing the front of hotel!

Watch out for this indian owned motel!!! The Indian guy at the front desk will rip you off!! He…read morecharges you without saying how much. When he over charged me the stupid Indian guy said it's because of the weekend. So I go online while still at the register and find the same room for 40$ cheaper. Once I show him the price he says too late I already charged you and can't do refund..... I couldn't believe it. Trust me don't come here!

Staff unhelpful in tech support for wifi connected with no internet--said no way to help and I have…read moreto deal with it. They would not let me change rooms, saying all other rooms were booked--except I can see 11 vacant (curtains open, no one there at 11pm) from my room. I had to connect by walking towards lobby 5 doors down and stand outside of someone else's room. Lobby is a mess, pool is unusable. The good: bright lights for walkways, lawn looks well kept.

Came here for a business trip near Memphis. The staff is friendly and helpful. I got my room keys…read moreand was able to situate quickly. The furnishings were standard and the bed was comfortable enough for me to get a good nights rest. The complimentary breakfast is ample enough to get me going for the day. Coffee and tea are piping hot every morning in the dining area. I would come back here if in the area for work.

Very clean and great hotel! The check in process was great and the rooms are very nice and…read morespacious! Lots of parking here too!

Marriott do better! This place was in need of major repair. It is old and worn out. Could also be…read morecleaner.

Ok. I used to love residence inn. The rooms are large and the beds comfortable. But this place…read moreneeds an overhaul. The floors are not well cleaned. The kitchen was dirty and all the dishes and silverware needed to be washed before being used. Go to Hampton inns and suites instead

It wasnt the worst. The bathtub did drain slowly. But i felt it was clean enough, no bugs. Bed…read morewas reasonably comfortable. Feather pillows were good. Had mini fridge and microwave in room. AC was good. Its a good location as there is a Walgreens, Subway, Fresh Market all close walking distance. Tucked away behind some shops it felt safe.

This has to be one of the worst hotel experiences I have had in a long time and I wrote the manager…read moreabout it and received no response. Here were my issues: 1. Heat does not work at all - I tried turning the wall thermostat up and down, nothing 2. Also the thermostat BRIGHT blue light stayed on all night. I called to ask how to change and no one could help. It kept me up most of the night. 3. When you flush, the toilet makes a lot of noise well after using it, similarly kept me up a lot Frankly this was one of those situations where I was uncomfortable the entire stay but sadly had no good options as the only thing the front desk offered was to call maintenance which I was not going to do at 11:30 pm.