1. Sunset Motel

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    Alice, TX

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    Sunset Motel

    5.0 (1 review)

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    13 years ago

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    La Quinta by Wyndham Alice - Towel display

    La Quinta by Wyndham Alice

    (22 reviews)

    Well, where to start...I drove over 17 hours to this La Quinta in Alice, Tx. with my 7-yr old…read moregranddaughter and sister. We were there for a family wedding. There were signs at the door that the pool was closed. Checked my email to see if maybe they had sent a notification to give me the opportunity to make other arrangements. Nope. No emails. Keep in mind, I had my granddaughter with me. We weren't just going to stay in the room and do nothing. We were looking forward to the pool. When I told this to the front desk, he said, "Well is the pool blue? If it's blue, it's open." Upon arrival, they couldn't be bothered. Too busy on their cell phones. Finally found my reservation and I asked for three key cards. Set up in room 319. The room was horrible. Moldy, musty smell as soon as we walked in. The hotel phones didn't work. The key cards would work once, and I'd have to get them registered over and over. I finally had enough, went to the front desk and asked if they had given me the worst room they had in the hotel. The keys just stopped working all together. The kid at the desk registered a card to the adjoining room to test the reader, I guess. It worked. He tried all three cards to 319 and not one worked. I just told the kid that we were moving into the adjoining room. I told my sister to start grabbing our stuff and move it next door. Not as musty, but we couldn't open the windows to air it out as there were no screens on them and the mosquitos were huge! Of course, the a/c filters were filthy. He said he would change our rooms and would get our key cards to us. Never did. I ended up going to retrieve them myself. The TV cable? Ha! Would have been better to just have the antenna TV channels. The only news channels were Indian TV news and News Nation. The beds are not comfortable at all with cheap flat pillows. Got a crook in my neck from using them! OMG! The bathrooms! Rusty moldy shower with caulk missing at the seams. You had to hold the handle on the toilet just to flush! The rusty ironing board broke when I tried to iron our outfits for the wedding and the iron leaked all over our clothes. When they came to clean the room, they forgot to leave towels! When we did go to the pool, there was a huge wasp nest at a door. The guy at the desk but said he couldn't do anything about it. I asked for bug spray and I'd do it myself. Nope. We had to watch the nest coming and going. There were missing tiles in the pool. The fence was rusty and flimsy. The handicap contraption was not bolted to the concrete properly. It was leaning. Even the sign at the top of the hotel was being held together with duct tape! I spoke with a couple of oilfield gentlemen there that said they hated staying there when they had to come to Alice. Terrible selection for continental breakfast.

    **Not a family friendly place. Beware with going with kids. Your kids might get yelled at by the…read morerude staff** The breakfast staff yelled at our 3 year old child because our daughter accidentally spilled water on the floor. Upon escalating this to the onsite manager, the manager defended her staff saying she wont allow her own child to make a mess. Our daughter was so traumatized by this experience that we immediately decided to leave the hotel and didn't feel comfortable staying there for another minute. Additionally, one needs to be cautious about the hooks attached to the bed frame (photos attached). I got injured in my legs because of that, but I didn't complain to anyone as I should have been more careful.

    SureStay Hotel by Best Western Alice - Breakfast Area

    SureStay Hotel by Best Western Alice

    (6 reviews)

    $$$

    My stay had multiple problems, but the worse problem was the manager himself. I have never dealt…read morewith a ruder manager. Problems were ice machine not working, toilet didn't flush, out of some breakfast items, questionable cleanliness, couldn't figure out shower (then treated rudely when I pointed out they could tell guest how to work it when they checked in). Apparently they have a lot of problems with this, because they have a model at the front desk. Even then after all of that I wasn't going to contact corporate but then was overcharged approximately $10 and contacted the manager and it went downhill from that. I matched his energy and like I stated he was by far the worse problem with this hotel. Maybe corporate will send him to some training. He is a franchise hotel so corporate could not make him refund me.

    Looks can be deceiving. Staff seemed pleasant at first and the room looked clean. Went out to grab…read moresome microwaveable dinners so we could come back and relax. My boyfriend placed his dinner in the microwave and as soon as he turned it on roaches came scattering out. There were two in his dinner! As we packed our stuff to leave he noticed another one in his glass of wine. I took quick pictures and went to the front desk to ask for a refund. Management refused to refund my money and only offered us another room. WHAT?! There was no way I was going to be comfortable in another room here. I'm apparently out $300...for now. I plan to seek counsel. Roaches are a health hazard especially for people with asthma. DEPLORABLE SERVICE!

    Sunset Motel - hotels - Updated September 2026

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