Always good items.the staff is nice and helpful.and it's a big place.and the outside is beautifulread more

From the owner: Sunpoint Pool & Patio is a very unique small business that offers a wide variety of gift items…read morealong with all your swimming pool needs in the Dyersburg, TN area. We also offer VersaSpa Spray tans!

Customer service is the reason we have a pool. I came across this company while visiting Tennessee…read moreand overheard someone talking about this pool manufacturer that could install swim spas in tight places. The process was seamless and enjoyable. I live in Tx and would have thought they were next door. Great company.

From the owner: Combining all the best attributes of the different pool types, is the best way to describe Aqua…read moreRapids. Manufacturing prefabricated concrete plunge pools and swim spas allows us to have you swimming in days, not months. Our custom hand tiled interior finish and swim jets will deliver a unique touch to your project space.

We had been researching hot tubs for what felt like forever--debating between a Bullfrog spa and a…read moreHot Spring spa. We were on a budget, so we shopped around. We liked the Bullfrog, but the saltwater option on the Hot Spring really caught our attention (especially since I have sensitive skin and had loved a saltwater pool/spa before). From our very first visit, Brad was the kind of person you hope to run into when making a big purchase: informative, friendly, zero pressure, and endlessly patient with all of our follow-up questions (and there were a lot of them). Eventually, we decided on the Hot Spring Limelight Flair, and Brad gave us a very fair price--then went above and beyond by agreeing to deliver and install it an hour away. Honestly, we felt like we were asking too much, but he didn't blink. When Brad, Doug, and Nathan arrived with the spa, we ended up enjoying their company just as much as the delivery itself. Doug had enough stories to keep us laughing through the entire install, Nathan jumped right in and kept things moving, and Brad stayed the steady, professional presence making sure everything was done right. Even when a little hiccup from our electrician made setup take longer than it should have, Brad stuck with us to make sure we knew exactly how to operate and maintain the spa. And later that same night, Brad even texted us a recommendation for a top-notch electrician--talk about service that goes the extra mile! And then there's Trina--the chemical balance wizard! Seriously, if your spa water ever looks like it's auditioning for a sci-fi movie, Trina will have it crystal clear before you can say "pH level." At the end of the day, not only did we get our dream saltwater spa, but we also felt like we made a few new friends along the way. It's rare that you enjoy the company of people you're doing business with this much, but that's exactly what happened. This family-owned business is top notch. Whether you need a new spa, a pool, or just advice to get your water balanced, do yourself a favor--call The Pool Store. You won't regret it.

I came into your store today with a water sample and pictures of my pool. I told them that my wife…read morehad been buying chemicals somewhere else, but the pool wasnt improving and I was taking it out of her hands. They refused to test my water sample and started bringing in chemicals from my LAST sample. About $200 worth, on a cart. I was fine with that. But then a woman comes in and they test her sample right away. I asked why they tested hers and not mine, and the woman who claims to be the manager said its because I didnt buy anything. It didnt matter that I had a cart load there ready to buy. This is ridiculous. Evidently, they dont care about customers, and if you shop here, they will treat you the same.

This has been WORST experience I could've imagined. Bought and paid this past Feb for an above…read moreground pool and STILL have not gotten everything we paid for in our contract and the job that is being called "completed" was a job they contacted out to an installer, Vic Cantrell, who doesn't even do the installation himself, not that he would have done better since he supervised on site from a lawn chair. Beyond dissatisfied and no one is willing to fix the mistakes that were made. It's no wonder these folks have changed the name of this place a number of times...bad rep no doubt. All I can say is rather than spend a penny here, I highly recommend piling your cash up and just setting it on fire. you will get more satisfaction and entertainment doing that than you would from this "business" and the shady people running it and the"contract" laborers they screw you into using. Last thing I want to say to them is ALOHA!

Friendly and Great service. Bought a hot tub from them a few years back and it's always a pleasure…read moreto go in and buy chemicals when needed. Very helpfully with advice

Chavo was very helpful. Communication other than Chavo could have been better. Chavo is still…read moreanswering phone calls, emails and texts. If all employees were as great as him it would have been excellent.

This company is absolutely horrible. We moved into a new home and the pool cover was previously…read moreinstalled by Aloha pools. After multiple calls for the repair of our pool cover we were told that we live too far and so our appointment had to be scheduled three weeks out. The day of the scheduled appointment which was right before the Fourth of July holiday a representative called to cancel and the appointment was rescheduled for two more weeks out. As of today no call from the company no repair nothing. I am unsure what their correspondence was like at the time of the install but their customer service with Repair has been horrendous.

We ordered two parts to repair our pool, but the company showed up with only one. No one informed…read moreus ahead of time that the second part was missing. In fact, I had to call and ask what was going on after the appointment. Only then was I told that they would not be able to return and complete the repair until the end of July--another month away. As a result, we are likely losing most of the summer because of the lack of communication and follow-through. If they had been upfront about the delay from the beginning, it would have been disappointing but understandable. Instead, we were left waiting for answers and are now facing a much longer repair timeline than expected. I would not recommend this company based on our experience. no other offer of resolution was made by the company to help fix the issue

One of the worst contractor experiences I've ever had…read more I'm extremely unhappy with my experience with this pool company. What should have been an exciting home project turned into a stressful, expensive, and disappointing ordeal. We were promised that our pool would be completed in a couple of months -- it ended up taking nearly six months, and more than a year later, we still haven't used the pool even once this spring or summer. 1. Negligent Excavation - Hit Our Sewer Line During excavation, the contractor dug without waiting for 811 utility marking, which is a basic legal safety requirement. As a result, they severed our main sewer line, leading to raw sewage leaking near our home for over two weeks. At the time, we had young children and guests in the house, and the exposure risk was so serious we had to book hotel rooms just to avoid the health hazard. Even worse? They initially demanded I pay for the re-dig. I had to fight just to get them to take responsibility for a problem they caused through carelessness. They eventually covered the plumbing fix -- but the health risk, hotel costs, and stress were all on us. After the re-dig, they left a massive pile of loose mud and rock right next to the pool infrastructure, which is visibly unstable and ready to slide into the newly constructed area. It's an ongoing risk they completely ignored and never cleaned up. 2. Poor Pool Closing - No Instructions, No Effort When they closed the pool for winter, they left it full of leaves and debris and provided no instructions whatsoever. I specifically asked what we needed to do, and they just said, "It's a saltwater pool -- no additional prep is needed." That was completely false and misleading. When spring came, the pool was a total mess. We've spent over 100 hours manually cleaning it, purchased more than $2,000 in cleaning supplies, and even hired someone to help. Despite all that, we still haven't been able to use it -- and we built this pool specifically to enjoy time with our kids and host friends and family. 3. Sharp, Uneven Pool Surface The pool floor is extremely uneven, with dips and embedded sharp pebbles that are uncomfortable and even unsafe to walk on. During a recent safety inspection, the inspector didn't even step into the pool but still acknowledged the floor was substandard. The company promised they would re-insulate the pool surface within two weeks -- that was months ago, and nothing has happened. No follow-up, no resolution. 4. Plumbing Leaks Dismissed Until Pushed We noticed significant water leakage shortly after install. When we reported it, we were told everything was "fine" and that it was "normal." Only after repeated pressure did they finally send someone out to repair it. This kind of defensive and dismissive attitude has been a theme throughout our experience. 5. Lighting System - Promised, Never Delivered We were sold on a remote-controlled lighting system that would change color to music. This was one of the advertised features that influenced our purchase. We never received the remote, and the system doesn't work as described. It was clearly misrepresented. 6. Electrical Work - No Support We were told to "handle our own electricity," which was fine -- but no instructions or specifications were given. We had to figure everything out ourselves, hire electricians independently, and navigate unexpected issues on our own -- with zero support or coordination from the pool company. 7. Ongoing Dust Problem - Never Investigated The most frustrating part: for over a year now, we've been dealing with fine brown dust constantly accumulating in the pool. Every time the pump turns on, cloudy, dirty water bursts from the return jets. Despite multiple complaints, they have never once checked the filter or offered to investigate the issue. We suspect a broken lateral or poor installation inside the sand filter, but they haven't lifted a finger to diagnose it. All we get is blame-shifting and silence. Bottom Line - A Pool We've Never Used We invested tens of thousands into this pool to create lasting family memories. Instead, it's been a source of ongoing stress, wasted time, and unrelenting disappointment. We've never used the pool this season, we can't have guests over, and all the joy we hoped for has been replaced with regret. WARNING TO OTHERS: If you value your health, your time, your money, or your peace of mind -- I strongly urge you to look elsewhere. This company has shown a complete lack of accountability, professionalism, and follow-through. Save yourself the headache and choose someone who actually stands behind their work.

Ozark has taken care of our lawn needs for several years now. They have been the only company we…read morehave had that actually shows up and does a great job without us having to constantly call.

We bought sand to put under our pool 3 loads so 135 dollars worth and the last load had so many…read morerocks in it we had to sift it for 4 hours in the 92 degree heat. When I called them to inform them owner said "I don't know what you want me to do about it " well i will buy from somewhere else next time not very happy at all.