We booked a Costa Rica trip with Travel by Jen through Travelzoo, and overall we had a wonderful…read moreexperience. Costa Rica itself was absolutely beautiful, and the itinerary included some great destinations like Arenal, Tamarindo, Monteverde, and San José. Once everything was in place, the trip itself was very enjoyable and memorable. We did experience some challenges leading up to and during the trip, particularly with communication and some logistical issues around accommodations and reimbursements. That part of the process was stressful, and communication at times was more difficult than we would have liked. That said, I do want to acknowledge that Cody genuinely tried his best throughout the process, and once Danielle became involved, everything was handled professionally and thoroughly. Danielle ultimately sorted out the reimbursement issue, followed through on what was promised, and helped bring the situation to a fair resolution. We truly appreciated her stepping in and taking the time to resolve things properly. While the communication could have been smoother overall, we're grateful that Travel by Jen stood by their commitment in the end. The rest of our trip went very well, and Costa Rica was an amazing destination. Thank you to Cody and especially Danielle for ensuring the issue was resolved.

I had a very difficult and stressful experience with Travel by Jen (also known as Jet Set…read moreVacations). I booked and paid in full on September 22, 2025 for a Costa Rica trip for four people, including two ocean-view rooms at Hotel Costa Verde. When I arrived in Costa Rica on November 22, 2025, the hotel informed me at the front desk that no reservation existed under my name. The hotel explained that my reservation had been cancelled due to non-payment by Travel by Jen, despite the fact that I had already paid the agency in full. As a result, the two ocean-view rooms I reserved were no longer available, and I was forced to pay out of pocket upon arrival--a very unpleasant way to start a vacation. The front desk staff also stated that they have ongoing issues with Travel by Jen related to non-payment and indicated the agency allegedly owed "tens of thousands of dollars." Based on my experience, once Travel by Jen has your money, they are extremely difficult to deal with, and their failure to pay vendors can directly impact travelers. I strongly recommend exercising caution before booking with this agency.

My husband and I have used the services of great value vacations for several years several trips…read moreand it's always been very very good. Amazing we love each trip we've taken to Paris Rome, England, Spain, Greece. It's always been very good experience. The hotels have been clean and comfortable with multilingual staff and everything was coordinated perfectly. We can't wait to take our next trip with great value vacation. Most likely will take another trip next year. Thank you for all you do.

Started off rough after a weather delay put us behind a day. Great Value addressed the changes and…read moreassured us everything was taken care of. The accommodations GV has put us on the trips we've booked through them have always exceeded our expectations. Overall our experiences with GV have exceeded our expectations. I personally recommend them to everyone.

Been a client for over a decade. Great service and the best prices around. Searched my last trip…read moreonline for days after I found the best I contacted Sun Express and they were able to beat my lowest price.

I used the travel experts at Sun Express Travel to book a travel package to Europe with my wife and…read morechildren. The trip was an experience of a life time. The price we paid was way less than any travel website we searched. The expertise and professionalism of the travel agent was amazing. He had all the answers and helped put together a vacation that has created memories for me and my family that will last a life time. We will be booking all our travel with Sun Express Travel and recommend them to everyone we know.

Sooo thankul for Courtney! She has turned my dream into reality with all her expertise, knowledge…read moreand tips for my vacation. I thought it was going to be extremely stressful planning my vacation but Courtney has proven otherwise. She truly takes care of her clients and makes sure they are at ease with all their planning. She went above and beyond and now I know who ill be using to help plan and book all my vacations. Thank you for being the best!

Courtney was extremely friendly and made the whole trip less stressful than i could have imagined…read more She was very considerate and helpful to all our needs. It was more than a pleasure dealing with her. She was available whenever i needed her and answered all my questions right away. I would use her again in a heartbeat. Use Courtney and i am sure you will be as happy as i was and you will never be disappointed. 5 star recommendation.

Do not get me wrong they do your taxes good but the customer service can be worked on. Waited about…read more2 hours for her to tell me about my taxes. Now with COVID they wait til 10pm to text you for appointments if you want to do your taxes quickly don't come here.

I have gone to this place only because my husband really enjoys Jackie's service and at first I…read moredidn't mind.It has been 3 years that we have moved to Maryland and we have traveled back to NY specifically for Jackie, today we called to check on pricing so we can be prepared when we travel to another state for 5 hours! The woman that answered the phone call was very rude, I understand if you can not give pricing over the phone but we asked for her name due to her being so rude and would like to let Jackie know that our customer service experience with her business was the worst but as soon as we asked for her name she hung up on us. I really feel bad for doing this but that woman really put a bad taste in our mouths.