It takes a special kind of heartless person to tell my mom "that's business" after explaining that we had to cancel our stay due to an unforeseen medical emergency, one where my mom is now wheelchair-bound, and therefore unable to properly enjoy the property. Even after explaining that we were in the process of signing up for the insurance before the medical emergency occurred, there was not one inch budged in working with us, whether it was receiving part or all of the money back, or moving our days to later in the year. Do better, and try to have some heart in your business. Do not respond to this review unless it is to give my mom part or all of her money back as a decent human being would. read more