This is one of the worst Suntrust location I have ever been to... I went one time and will not be back. The staff are more interested in doing internal tasks to get ready to leave early than they are in helping customers. This branch should be closed. It makes the chain look bad. Go to a different location if you can or be prepared to waste time and become upset... Yikes read more

Suntrust doesn't stand behind there customers when they lodge a complaint against a vendor , always allow vendor to keep your funds , they obtain fraudulently . Suntrust takes fees for services for example stop payment on checks, confirming your request, and after taking your money in fees for services never rendered, Suntrust as a courtesy returns the fee for stop payment of checks under farce of a (1) time curtesy but actually they do want to be responsibility for letting checks clear that you paid them to stop payment on this I second time I a year had this experience with Suntrust and I would urge , people not to JOIN SUNTRUST UNDER ANY CIRCUMSTANCES Mr. Kennedy read more

I highly do not recommend this branch. First of all only one teller helping bank customers and they are slow. The teller was nice to an account holder that was in front of me and then complained about her when she left, too another teller. They treat you horribly if you are not an account holder with them. The teller was a young woman with long hair, she was extremely disrespectful and embarrassed me. I went in to cash a personal check from a sun trust account. I was told I could not cash it because I did not have a credit card and they would not take any other card. I asked if I could get my husband in the car because he could cash it and she quickly said she was voiding the check and stamped it. I was judged and treated as though I was a Thief. Very poor customer service. you will not get any new bank members treating people like this. read more

I would not recommend this branch due to lack of professionalism. I came in with my elderly mother to help her make some changes to her long standing checking account. We were greeted by their personnel explaining that we needed an appointment, which she also explained that they may not have anymore appointments available for the day. We arrived at 4pm and they made us an appointment for 5 because the branch closed at 6pm. As we were waiting patiently, we had the pleasure of listening to the loud unprofessional cashiers talk about partying for the weekend with another customer and another couple walked in which the man was loudly complaining that he needed to open a checking account to " deposit this check I got. I don't want to carry it around all weekend." So, the branch manager came up to them and decided to take them before us. I don't mind waiting patiently but I don't understand what made her conclude that the loud and annoying customers were more important than their other customers who followed the rules and waited patiently. When I asked the staff what happened and why their policies don't apply to all their "valued customers," she had no logical explanation as to why it happened. So disappointed in this branch, never will I have a SunTrust account because if you cannot be professional then maybe they are in the wrong business! I'm avoid this branch if at all possible! read more

These incompetent people didn't take 2 cents out of my auto pay for a car loan for about 6 months due to a computer error.Then they wanted late fees paid?! Now, it's been fixed after 1 year. It took tons of phone calls, visits to the bank in Orange City (where they called the police because I was telling other customers about this unbelievable story in their parking lot) Finally Gov. Ron DeSantos got it fixed. Although it now shows on my credit, I was 30 days late 12 times which hurts my credit. Don't deal with these people. Oh, way to own up to your mistake. No, the $30 credit by the 5"5" manager in the polyester suit with the plastic shoes and toupee was not a way to fix a customer problem. read more

This bank is so understaffed that every time I go it's at least a 30 minute wait in the lobby. About to switch banks because of this. Shouldn't spend my entire lunch break standing in line read more