Dangerous drivers and uncaring dispatcher. I was cut off this morning by a driver. I called the…read morecompany immediately to complain, but the guy had no response. I told him I would review on Google and Yelp and hung up. Go Uber. Go Lyft. This is why those companies were able to take off and make lots of money.

I have never experienced a less professional business then this taxi company. My horrible…read moreexperience with this taxi company is one of the main reasons I started this yelp account. Everything about my experience was very bad. When I first called the taxi company, the operator at the other end was extreme rude. I then had to wait for 45 minutes for the taxi to arrive(which would have not been so bad if he had told me that is how long it might take). Then I needed to pick up a friend from the hotel that we where staying at and be driven somewhere else. Just before my friend came in the taxi, the driver told us that he does not accept debit/credit cards. My friend then asked if 21 dollars would be enough to cover the whole trip as that was all he had, and did not want to run back to the room. The taxi driver said that 21 dollars will be enough for where we were heading. However, in the middle of the trip he goes I am going to actually charge you two separate fares for when I picked your friend up. Which I thought was ludicrous cause we where both going together to the same place. When we got to our final destination the fare came out to 21 dollars(just enough for us to pay with my friends cash), however, the taxi driver was trying to charge us an extra 7 dollars that we did not have. My friend was even trying to figure out a way for us to pay him the extra 7 dollars. However, the taxi driver all of a sudden just threw a tantrum and started hitting his steering wheel. He then just told us to get out of his cab, and we left in complete shock. I am not from the area and only used the taxi company when I was in the Harrisburg area for work. However, I would suggest to anybody that is every in the area to not use this taxi company, try to find another form of transportation or get a cab from Harrisburg. It is not worth the hassle to deal with this unprofessional company.

Yellow Cab reservation was made on Thursday, July 4 for Friday, July 5 at 5:45am. A confirmation…read morecall was received from Yellow Cab on July 4 and plans for the trip on July 5 were confirmed in that call. On Friday, July 5, the cab did not arrive at 5:45am. I continued to call to explain that I had to get to the bus station before 6:30 am in order to catch the bus before it left. I called every 5 minutes. No cab arrived until 6:25. When asked why didn't a cab come sooner, the response was that yesterday was a holiday and the drivers were tired.

Call and it takes and hour to get a ride when you arent having the dispatcher hang up on you or…read morebadmouth you

Disappointing & Unprofessional Experience…read more Brian's Taxi Service came highly recommended, and after reviewing the positive reviews, I felt comfortable hiring the company to provide transportation for my clients during their trip to Harrisburg and Lancaster, PA. Unfortunately, their experience did not meet expectations. Transportation was arranged and paid in full in advance, yet my clients had to remind the driver about their scheduled pickup. They ultimately arrived approximately 35 minutes late for their scheduled show in Lancaster, causing them to miss part of an experience they had already paid for. My clients also reported that there was poor communication, no assistance with their luggage, and a lack of the professional presentation and welcoming customer service they expected from a transportation company advertising reliable, safe, professional service. As a travel advisor, I take the vendors I recommend very seriously because their service reflects on my business as well. I had hoped to establish a relationship with Brian's Taxi Service and potentially refer additional clients and fellow travel professionals who frequently send travelers to Sight & Sound. Based on this experience, however, I cannot confidently recommend the service at this time. I hope this feedback is taken constructively and results in improvements in punctuality, communication, professionalism, and customer service for future passengers.

This one man show charged me close to nine dollars a mile. The car was rattling and shaking. The…read morebrakes were done He told me that he needed new brakes, new rotors, and the whole lines to be bled that it was in really bad shape. I've never been scared to be in a car in my entire 52 years of living. On top of that, as a female, he told me and all sorts of disgusting verbiage that he could take care of me sexually. Then started talking about how I would be really good in bed. He looked at me about a dozen times like I was a piece of meat. He was in the front driver seat and I was in the back passenger seat. When he really wanted to get his point across, he would turn his head all the way around face me and then look me up and down like I was his prey. I was not safe at all, I was scared and felt that I had to fake kindness towards him. Otherwise, it could be bad . All of that and $219.18 charged to my PayPal debit card. Also, directly after that, my card was getting all sorts of strange charges. Brian is a scammer. He's a thief and I would not want any female alone with him. I don't even know how he has a business unless there's other services he provides that are not legal, which is highly likely. When I asked him for a credit after I was safely away from him. Average rate per hour is 2-3 dollars, especially in PA. The minimum wage is $7.25 an hour and he paid himself $200 plus tax which PA does not even have. $$$220 for less than a half hour in a vehicle unfit for driving and a sexual predator I'm currently hiking the Appalachian Trail. Directly after he charged me $220 all sorts of charges started hitting my card. It is the one way I pay for things safely and money is added to my account when needed. Since all that happened, they had to shut down the card so I was not able to Resupply with food or fuel to cook. I will not get a new card for probably about five or six days. What I'm going to do in the meantime, I have no clue, but I would appreciate people reading this and taking it to heart because what he did is wrong and I don't want anybody else to have to deal with that. The vehicle on his site is not the vehicle he has currently he has a smaller SUV. It is dark just like the one in the picture, When I questioned the charge via text when I was safe, he said that he had to charge me that much because he knew nobody else would bring me to the train station. That statement was false. I had plenty of ways to get there. I was just looking for the best cost savings as I had just been charged $50 for a 15 mile ride and thought that was a lot.

I needed to coordinate a ride for my elderly mother to go to a medical appointment, from Montgomery…read moreCounty to Philadelphia. The ride was easy to book online but if you need to change the reservation, you have to call a number and it's a guy picking up who doesn't answer the phone with the name of the company or anything, and he's also very abrupt. The driver was 15 minutes late picking up my mom - no notification - which made her frantic with anxiety and I had to stop her from driving herself. Pluses were that he was apparently a good driver and they made it in time but still: unnecessary agita in terms of booking and the lack of communication about being delayed.

Booked for a local concert at the met, and also for a concert in Brooklyn…read more Will book again. On time. Excellent driver.

Used this service several times. Very good experience each time. A great value for the service!read more

Dependable and friendly Very nice clean taxis and always on time. Would recommend to give them a…read moretry. They are open 24 hours

If I could give this supposed company no stars I would. I used them in 2018 when doing a lot of…read moretraveling for work at first it was okay and reliable, although I never believed the car quality/type they advertised to be correct. They were never the newest cars advertised, but they were clean, correct, and on time with respectable drivers. John then sold me an unlimited package for the year for as many trips as I and immediate family members needed to and from the airport, and of course I would need to pay up front. I was traveling at least every other weekend so the option seemed very appropriate to me considering the cost of one ride. The first few rides worked out great and then it started going south. I got picked up one day by a driver with a beat up, dirty clunker that talked a lot of smack about John and the company, and he also had his elderly lady friend in the passenger seat. If it wasn't for fear of being late for my flight i needed to take for my job, I would have told him to get bent and found another ride. I reported it to John and never saw him again. Next I started getting picked up by another guy he subcontracted out. This guy nearly made me late for a flight because he was more worried about his personal phone calls on one occasion. On a second occasion he was so late getting to my house that I left and drove on my own down to BWI and nearly missed my flight again trying to get my car parked. Fast forward to another occasion where I came home on a late flight, landing after midnight, and turn on my phone to a text message that the driver was involved in an accident and hit a deer and John would reimburse me for a taxi for me to come home. I was not happy. No taxis were available and I had to book another car service at 1am and get charged extra fees for getting a driver out of bed. John refused to pay for the ride because it was another car service and not a taxi. The final straw was a ride I had scheduled for my mom and I (remember the immediate family member part). We were flying out together but coming back separately so having the ride package would have worked out. Our driver never showed up and John stopped answering his phone. It cost us extra time, money, and anxiety to remedy due to John. John Arace stopped returning any phone calls or messages. I tried to turn him in and get some of my money back. All I have learned is what a scammer he is. It's a shame so many of us received the same run around story and had our money stolen by this criminal for services he never provided.

John Arace is a Fraud! Do not trust this man. I paid for 2 nights worth of service in advance as…read moreThat was required. They never showed up and make all the excuses in the world as to why they cannot pay up. This man lies all over the place. He tried playing the " I have lost my family, my business, and due to health issues, I cannot even get a new job". This man is in need of a jail cell. Robbing people of their money. do not trust them. He cannot even return a phone call.