Thanks to the guys at the auto store bought a vehicle from them and found out a couple of days…read morelater it had a gas leak. Brought it back to the dealership and they fixed the problem no charge. I'll buy my next vehicle from them no problem. Thanks Dave mason. I'll send customers your way.

Crooked car dealer. Noting but issues with my truck. Refused responsibility for selling a Lemmon…read more Transmitting blew 6 weeks after purchasing it. Would not pay for repairs. Not even half. And still finding problems now.

We bought a great vehicle at a great price from Cars R Us Clearance Centre. We dealt with Terry…read moreBrown and he was so friendly honest, working with us until we found the perfect SUV. I highly recommend vehicle shopping with Cars R Us and Terry Brown.

Though I have never purchased a car from this place, I have browsed with full intention many times…read more The first time when discussing price and the face that down the road the exact same vehicle was thousands less, they literally told me to go buy it from them because they are not budging on the price. Not even an attempt to convince me to buy from them! The second time my fiancee and I came and actually planned to test drive a car we had found online, after 15 minutes in the lot with nobody as much as looking outside the door we decided to walk in. When asking about the vehicle the 3 salesman could not even get out of their chairs and hardly gave us the time of day. It wasn't until we said we "were" looking to trade for the vehicle that they stood up and started to try and help. The best moment was when I asked if the car comes with any warranty and the response I was given was a blunt and unexplained "yup". They may have great selection, clean cars, and a established name, but if you want to discuss price, or be treated like they want your business I would look elsewhere.

Just gonna get right to the point: In my absolute honest opinion, this location by far exceeds the…read moreHalifax Honda Location. The other dealership is within walking distance of my home and yet I'm willing to cross the bridge just for something as simple as an oil change. Why? Because I love my car and I want the people who are taking care of all the mechanical needs to also love my car (or at least make me think they do). After having tried the Halifax location and having it be a sub par experience I was hesitant to taking it to the Dartmouth dealership. But not knowing what this location could offer I had to at least give it a good go of it so that I could decide whether to forego using Honda for my mechanical needs or find a totally different avenue. I loved the Honda dealership back home. LOVED. For 6 years I religiously took it to the same place where I purchased my Element. Never a bad experience. I wanted the same from a Honda location here. Halifax failed me. I put a lot of expectations on Dartmouth... And I told them right up front. Even as I was making the appointment I explained why I was coming to their location rather than the one closer to my home. They were extremely professional about hearing my concerns without "bad mouthing" the other location. The woman taking my appointment just said "I'm sorry that was your experience there. We'll do our best to make sure all goes well here". The first thing I love about them? The big covered drive thru where I can park my car and get out without worrying about bad weather. The second thing I love about them? The awesome guy who helped me at the service desk (I think his name was Shawn but don't quote me on that). Whether he was interested in hearing me out about my first experience with the other location and how I had all the paperwork from every service ever done on my Dusty (yes, I name my car) or not, he engaged. We talked about the drive across Canada. He told me about his visits down to the states. He showed me to the waiting lounge (seriously like a full on tour) and made me feel like my simple oil change was the high light of his day. The customer service was what I was needing for me while the oil change is what I needed for Dusty. Win Win. After all was said and done, he spent a few minutes talking about my tires and was honest about whether I needed winter tires without pressuring me to buy buy buy! The best part of my experience and why as I drove away I knew this was going to be my new Honda Dealership? That little sticker in the windshield? You know the one that tells me when to change the oil again (and was lacking from the other location)? Not only was it there, but they hand crossed out "km" and wrote "miles" with the conversion... It's the little things people. Seriously.

Twelve years of being a loyal, happy customer and this time, was lured in with a promising email…read morethat did not deliver. "Trade in the keys with no gimmicks", was full of gimmicks. Put up my payments, told me to put windshield through insurance and told me I was getting a "smoking deal". I have emailed sales manager 2x and called with no response. I have now gone elsewhere. In the past, have sent customers to this location since I was so impressed. I was happy, til this unnecessary experience made me unhappy and feeling used.

Dealing with Kevin Clarke when buying a car at O'Regan's Dartmouth Hyundai is a great experience…read more Firstly, He is very knowledgeable of all the steps it takes to buying a car. Secondly, He is a very nice person Which helps me feel comfortable in making the right decisions. I highly recommend this dealership and Kevin for your future car purchases.

I'm so sad I absolutely loved my Hyundai sonata and I've really never had problems with this…read morelocation. Unfortunately my sonata has fallen under the engine recall so I brought it in for an issue and my engine has been recalled. It's 5 to 6 weeks for a new engine but guess who can't get a rental car because they don't have one with enterprise!?!? So they can't rent or loan out their cars Recall my car can't use for over a month while still paying for it To be told oh well sorry no rentals. I don't know if I was a company and I had to recall a car with no fault of the customer's own and it would be 5 to 6 weeks I would be struggling and doing everything I can to make that right by giving them a car and not expecting someone with an entire family not to have a car

best place around to buy a used car. Amazing customer experience! The team cares about you -…read morewhich is not normal at a car dealership! Go see these guys!

I briefly worked for them and the work environment was beyond toxic. The mistreatment and…read morediscrimination of employees with disabilities is disgusting. I now understand why the turnover rate is so high.

We have purchased two cars from this dealer . the second vehicle we also bought an extended…read morewarranty that cost $2,300. The timing chain broke with only 70,000 km on the engine . It required another engine ( $5,300) The warranty company refused to come good for the new engine ...reason ...on going maintenance not performed. I know it was OUR FAULT 100 per cent BUT I feel the person at the dealership selling us the warranty should have stressed the fact that no on going maintenance will result in a voided warranty . Other than the above we would buy another vehicle from them without any hesitation. Al Wilson

I have been to Carsville twice…read more The first visit was probably 8-10 months ago. I was in the market for a new vehicle and after spending a lot of time researching online, I had narrowed it down to a few options. I made a list of used car dealerships that had vehicles that I thought I may be interested in and decided to visit each one to get a closer look. I arrived, got out of the car, and walked over to the vehicle that I had seen online. One of their sales staff quickly came over and asked if there was anything he could do to help. I responded truthfully saying "No, I'm just looking around thanks." to which he responded "Why come out here and waste my time then? You can 'just look around' on the internet." and we left. Fast forward to present, my girlfriend is now looking for a new vehicle. We decided to go back to Carsville despite the previous encounter because they had 3 or 4 of the vehicle she was interested in. We went over and were looking at a few cars when a (different) sales guy walks over to us. He asked what our budget was, my girlfriend told him. After trying to sell us on a car that was almost twice our stated budget, he asked what he could do to sell us a car on that day. My girlfriend replied "I'm not looking to buy today but I think this is model that I want. I was hoping to take it for a drive." The guy responded "I'm sorry, we're really busy and I get paid to sell cars, not give test drives." It is worth noting at this point that there was not another customer on the lot the entire time we were there and the three other sales guys had just been standing around in a group chatting since we arrived. Once again, we left angry. We will never return.

I don't know people like this sleep at night…read more Six years ago I started boycotting Kia Halifax due to a service appt that went totally sideways. As per my previous review I did go back for a recall, but that didn't go well either. I almost went back recently but now will never go back. Online, I told them that I have a water leak into the trunk and back seat. Without seeing the car, they tried to upsell me on an alignment ($100 or more) and a 'routine' service 4 ($550 or more!). When I called their service manager Allison Drummon about the upsell, she seemed to think it was appropriate. I told her I'd never be back and would spread the word that people should avoid this place like the plague!

Have been making my annual inspection and maintenance with them for years. This year, after an…read moreundercoat they didn't mount a piece of the bottom plastic correctly came off the next day hit the tire and the tire ate part of the piece. Went back, was treated like a liar, they said I hit a rock or something, it was clear the piece came out because it was not installed correctly back, but they treat me poorly. Never see a place treated a frequent customer with such disrespect. The technician said "if it was my decision I would just give you a new piece", right in front of me. He knew it was caused by a poor installation. Don't recommend this place and I'm not putting my feet there ever again. Nobody should be treated as a liar. If you are reading this, look another place to put your car, these people don't care, they just want your money.

AVOID AT ALL COSTS - Aggressive and low even for a used car salesman…read more After not being able to agree on a price with one aggressive salesman, another called me back the same day and accepted my offer. I even provided my Financial information for the deposit and arranged for delivery (I offered to pay in full also). Then a couple of days later right before the arranged delivery date and had heard nothing, I phoned to ask what was happening, I was told they would get back to me...and surprise surprise he never did.. so I called again and got another person who told me that they had sold the car to someone in Sydney!!! The worst part is... the car is STILL up for sale on Carsales.com!!! At the time, the salesman even told me that 'it was tough but he managed to get the deal - Approved by senior management'. AVOID AT ALL COSTS - NOT TO BE TRUSTED.

I have to give this place a one star rating because Yelp won't allow me to give a zero star rating…read more Heard their many radio ads and decided to contact them last month when I was in the market for a newer truck. I filled out the online application on a Sunday and received the normal automated email reply telling me I was approved and would be contacted the next day. I received a call the next morning from one of the salesman. After explaining the type of vehicle I was looking for I faxed him copies of my most recent paystubs. The next day I called him back and he told me that he hadn't received my fax. I told him that I was coming over to the area that evening anyway to look at another truck at another dealership down the road and I would stop in with my paystubs for him to photocopy. I always shop around at a few dealerships when looking to buy a vehicle so that these dealerships know they have to give me the best deal in order to make the sale. I stopped in that evening and gave my paystubs to the salesman and we talked for a few minutes while he looked over my truck that was going to be traded in. He assured me that he would call me first thing in the morning with all the details about a truck that was perfect for me. They had none on their small lot at the time for me to test drive or even look at. I left there and went down the road to Race Auto Group and looked at three trucks on their lot I was interested in. They offered me a deal on one of the trucks(Dodge Ram) and told them I would let them know tmrw after I heard back from Dealer Direct. The next day I waited until noon and still no call from Dealer Direct. I called the salesman and he said he was with a customer at the moment and would call me right back when he was free. He did say everything was good to go and told me a few details about a truck he had for me (year, mileage, etc). I waited until 4 pm and never heard from him so decided to call Race Auto and told them I would be over after work that evening to sign the papers for the truck we discussed the previous evening. Dealer Direct lost a sale because a salesman didn't call me back like promised !!! A week later I got a call from another salesman from Dealer Direct wanting me to come in and look at a new Dodge Ram on their lot. He also said all he needed was a copy of my most recent paystub and everything is approved. I laughed and told him how the original salesman never called me back after he was done with a customer so I took it upon myself to purchase my new Dodge Ram from another dealership down the road. After an awkward silence on the other end of the phone line he apologized and asked if I was happy with my truck from Race Auto Group. Told him I was very satisfied and said thanks for asking. First impressions mean a lot and this was my first and last experience dealing with Dealer Direct.

Horrible service. Sales person approached us with a lit cigarette in his hand. Gross and impolite…read morein my books. All vehicles were overpriced for condition and mileage and sales person had no valid knowledge of anything for sale. We were told the a Honda with 200,000 km is better than a domestic vehicle with 100,000 km any day. That's a lousy sales pitch. We won't be returning on our hunt for a used vehicle. Not sure how these clowns stay in business. Guess suckers will buy just about anything with the right gimmick.

Terrible Service, Cars on website were sold a week before I got there. Sales Person was unhelpful…read moreand at times down right rude. I had money in hand to buy a car and he seemed to have no interest in letting me spend it there.

Applied online 2 days ago was contacted by a one of their certified dealers, did everything over…read morethe phone and signed my paperwork today my car was delivered to my house today super happy and recommend them to everyone, easiest thing i have ever done

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