Disappointing tour, awful customer service, overcharged - find somewhere else.
2 out of 3 of the staff we made contact with were rude and unwelcoming. The tour 'instructor'/guide seemed experienced and the route was interesting but he would often forget what he was saying, mumble or begin speaking before the whole group had arrived, meaning you missed a lot of the information.
The most irritating part of the tour was the fact that the segways had their speed capped at around 10km/h. This is half the usual speed cap on Segway tours and makes riding them very boring and difficult. When we asked the tour guide he explained that he couldn't increase the speed cap because they had an event on later and needed to conserve the charge for them. This is not our problem, we booked two days in advance, so the company should deal with this somehow instead of ruining our tour.
When the manager was asked about this she gave some fabricated response about safety, and continued to maintain her nonsense when told what the guide had said.
They also charged us 170 PLN per person for 1.5hours when the leaflets very clearly gave a cost of 180PLN and 10% discount on top of that (should be 162 PLN). When asked about this they claimed there was some extra fee for having a private group but this conflicts with the information on their website and given to us on previous days.
Spend your money at another Segway tour company. read more