Perhaps one of the strangest Supercuts locations, it is located on Chester's St Werburgh Street, basically, next to the Cathedral, which is a slip road off the city's main shopping area, this is a place one would expect to perhaps find coffee shops and bars, so finding a hairdressers here is interesting, they sadly don't make the most of the location as it's hard to see the Cathedral from inside and impossible while you're having a hair cut, the poor construction of this store is a wasted opportunity of a hair cut with a view, which could give them the warrant to charge their high prices of £14.95 for a dry cut, I mean they might get away with this in large cities such as Manchester, London and Birmingham but charging that in the centre of Chester is just expensive and poor.
The high-end prices didn't give me high-end treatment, I would even question if my barber was actually qualified to deal with men's hair (both staff members working were older women), she didn't even use any water on my hair when using the clippers to make it easier to cut (Every other barber I've been to has used some water?)
The gown type sheet to cover me from hair also seemed useless, I'm not tall nor overweight and it didn't cover me, I ended up getting covered in hair especially as my hairdresser kept knocking it (the hair fell on me), which again isn't ideal.
I was also confused why the staff needed to take a lunch break, an hour before closing when I was the only customer there as they seemed to time the break for as soon as a customer walked in; they also had to take my name to register me on their system which again I couldn't understand, I only wanted a hair cut!
High prices and poor overall service is the reason Supercuts is failing (They recently entered administration) and the Chester branch here shows that more than most. 1* read more
