This place is not professional. We waited a week to get an appointment for carpet cleaning and…read morewhen the day came we called to confirm in the morning and they said they would be there, but then called us 15 minutes before arrival to cancel: VERY UNPROFESSIONAL, Call Rent-A-Maid instead: they're the best.

Young man ( owners son ) arrived with his partner, to clean my stairs carpet and some upholstery,…read morehe was very courteous, informative and business like. Him and his partner quick but efficient. Good job, thanks

We own a home in Escanaba that my daughter and her family live in. The sewer backed up into the…read morebasement on Friday, May 13th. The plumber recommended Mr. Klean, so we reached out to them. It was the end of the week, so no answer at the office. We called the two emergency numbers on the voice mail, and left messages. Never heard back from either. Raw sewage in a home with 5 kids seems like an emergency to me. The following Monday, I called the office and called Mike's cell directly again. Eventually I got a hold of Mike and he said, "yeah.... I should be able to take a look at it" or some equally vague statement. He managed to show up Tuesday the 17th to write an estimate that I could submit to the insurance company, then I never heard from him again. I reached out to him repeatedly by text, voicemail, and left messages with the office. It's May 31st and we finally had someone else take care of it. When I called the office to say we've moved on, he phoned back to say, "yeah, I have you on the schedule for Thursday." THREE WEEKS after our emergency, he's got plans to deal with it, but he never bothered to let either me (the home owner) or the occupants know. Too late. The 1 star is just for the fact he managed to get us an estimate. Other than that, I don't know how he stays in business.

Came within 20 minutes of my call. Polite, professional, and did a great job restoring my home.read more

We had Joe come in and take care of our carpets and cleaned some upholstery. His attention to…read moredetail was awesome and he did an excellent job. We definitely recommend him and look forward to the next time we need his services.

Joe cleaned my carpets and they looked so very great when he was done. Super price for all the hard…read morework. He is so kind and courteous. The price was right too.

They didn't show up but I think they had something messed up. No pictures or anything else. Just…read morethat.

Need to have a portion of our basement pad replaced and carpet stretched following a washing…read moremachine repairperson's mistake on our first floor (water poured into our basement). We've had the water mitigated by another company, have estimates of the damage, insurance is making it right again and we are starting to restore. Inquired whether Jensen's does this type of work. They do. I asked, "Could we get an estimate?" Their response: "Maybe you should go with another company, we are a month out". My response: "That's ok, everything is 6-8 weeks out". Their response: "Something about your request doesn't seem right and I feel uncomfortable with this situation." My response: "What could be uncomfortable, I am asking for a service, you said you do this type of work. Do you not want to do business?" Them: "I am uncomfortable with insurance being involved and you have an estimate already from another place, why don't you go with them." My response: "Insurance isn't an issue, they are paying to rehab what is needed, the first company who mitigated the water gave us an estimate on the repair but we are looking at our options, so we found you online." I say, "It seems you are suggesting there is something odd about our request. I ask again, "Do you not want our business?". Their response, "No." So rather than saying they don't want our business to begin with, they push us to seek another provider then say there is something that makes them feel uncomfortable about our request. That is just strange to suggest to a customer! Just say you don't want to do a job, one that I can only assume must've been assessed as a "smaller" job. Be upfront with the customer! Not a good interaction.