WOW! Ryan from Servpro was a superstar! On time, clean, and honest. He handled our situation like a…read moreprofessional and gentleman. I would recommend him and Servpro to anyone and everyone. I even called at midnight he picked up his phone right away and more then willing to help. Thank you Ryan, and thank you Servpro for being amazing. I wish their was a 6 or seven star option.

From the owner: SERVPRO of The Upper Peninsula is the top choice for cleanup and restoration. We offer…read morecomprehensive residential and commercial services, specializing in storm, fire and water damage restoration services, mold remediation, pathogen and biohazard cleaning, and more. Available 24/7, our team manages everything from damage assessment to full reconstruction. With over 2,260 franchises nationwide, SERVPRO handles both small residential jobs and large commercial projects. Our trained professionals work to minimize disruptions, assisting with insurance claims and disaster recovery to help you quickly return to normal.

I'm so happy with Modernistic! They are professional and did a superior job on my ductwork…read morecleaning! First time having the ductwork cleaned in this house. It feels so fresh and clean! Great way to start spring. Thank you Modernistic!

On time, thorough and friendly. Comparable in price and easily scheduled quickly. Duct cleaning…read moreonly.

They were very professional and yet friendly. They did an excellent job!…read moreMy overstuffed chair looks like new! Carpets are now fresh and clean. I would recommend this company!

Super nice, and informative guys came to clean my carpets before my baby was born. They answered…read morequestions from me and my husband, and gave us good advice. There were stains I was sure they couldn't get out, but they did it! They actually lifted marks off the carpets that our apartment management told us were impossible to get up. It was a fast, easy process and I'm super happy I chose this company. I feel confident my carpets are clean enough to bring my newborn home to.

They don't take credit cards or even personal checks! A big red flag that I regretfully ignored…read more After completing a verbal contract and waiting five days, the company walked out on us after we asked for pricing justification.

We had a flood in our basement. They showed up within 30 minutes, and set up their equipment. They…read morecame back early a few days later. Shampooed the carpet that was flooded. They also brought our washer and dryer back into the house. Great service, super nice and helpful staff

They didn't show up but I think they had something messed up. No pictures or anything else. Just…read morethat.

Need to have a portion of our basement pad replaced and carpet stretched following a washing…read moremachine repairperson's mistake on our first floor (water poured into our basement). We've had the water mitigated by another company, have estimates of the damage, insurance is making it right again and we are starting to restore. Inquired whether Jensen's does this type of work. They do. I asked, "Could we get an estimate?" Their response: "Maybe you should go with another company, we are a month out". My response: "That's ok, everything is 6-8 weeks out". Their response: "Something about your request doesn't seem right and I feel uncomfortable with this situation." My response: "What could be uncomfortable, I am asking for a service, you said you do this type of work. Do you not want to do business?" Them: "I am uncomfortable with insurance being involved and you have an estimate already from another place, why don't you go with them." My response: "Insurance isn't an issue, they are paying to rehab what is needed, the first company who mitigated the water gave us an estimate on the repair but we are looking at our options, so we found you online." I say, "It seems you are suggesting there is something odd about our request. I ask again, "Do you not want our business?". Their response, "No." So rather than saying they don't want our business to begin with, they push us to seek another provider then say there is something that makes them feel uncomfortable about our request. That is just strange to suggest to a customer! Just say you don't want to do a job, one that I can only assume must've been assessed as a "smaller" job. Be upfront with the customer! Not a good interaction.

We received above and beyond customer service from Elite Restoration owner and workers. After…read morecontacting them fairly late at night, the owner was over right away the next morning to assess damage and start the process of cleanup. There was excellent communication and follow through. Everything was made simple with our insurance company which was greatly appreciated! I would definitely recommend this service to anyone looking for an honest, straight forward, complete, and friendly company to help with their restoration needs. Hilary H.

From the owner: Call for water and mold damage restoration.read more

Workers showed up an hour late for cleaning. They unnecessarily disconnected power to my garage and…read moredid not reconnect it. This caused there to be no power to my garage freezer for several days and total loss of all food. 0/10 do not recommend.

From the owner: * Medical - Commercial - Residential * 24 Hour Emergency Serviceread more

I definitely would not hire this company. I accidentally left water running in a half bath and it…read moredripped down into my basement. It was small area in my basement with a cement floor. There was an area rug that got wet. Definitely my fault. They were here for about 2 1/2 hours and got the water up. They took the floorboards out of my half bath and the vanity out and put in a heater and some type of metal things on the floor. In the basement they put fans and a heater and used my dehumidifier. This was on a Sunday. They came back on Wednesday to check if everything was dry. That man was here for about 15 minutes. I asked him at that time if he had any idea of what the cost would be and my recollection was that he told me maybe around two which I took to mean $2000. They didn't come back again until Friday when they took all their equipment out of here. I then got an invoice from them a few days later for $3147. If they had just come and shut the water off and told me how much it would be I never would've hired them. I have two wet vacs and could've easily gotten the water up and I could've bought fans and heaters for that amount of money. When I called to complain about it, they told me that the man had told me that it would be between two and three but it wasn't in their notes Everyone I have talked to about this has said it was an outrageous amount that they charged including people that work in that field and plumbers. I hate to think what they charged people that had actual floods in their basement from all the rain. I would definitely try other companies.

Travis - please call me asap today. There is an urgent matter in need of your attention…read more Thank you, Eric